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Icoms Jobs in Georgia (NOW HIRING)

SPECTRUM

Business to Business Sales

Duluth, GA · On-site

$57K/yr

Experience with ICOMS/CSG or other billing systems * Knowledge of complex services, telecommunications infrastructure and equipment (Routers, Switches, Frame Relay, ATM, SONET, Ethernet)

Spartan Technologies, Inc.

Business Analyst III

Atlanta, GA · On-site

$43 - $59/hr

ICOMS, OPTIX, Salesforce.com, WATTS, SERV, etc. * Process Modeling/Analysis * Training Facilitation * PM Skills; coordinating, tracking, monitoring projects * Sales Support experience, in a telecom ...

SPECTRUM

Enterprise Sales Representative

Duluth, GA · On-site

$57K/yr

Experience with ICOMS/CSG or other billing systems * Knowledge of complex services, telecommunications infrastructure and equipment (Routers, Switches, Frame Relay, ATM, SONET, Ethernet)

SPECTRUM

Enterprise Account Executive

Duluth, GA · On-site

$57K/yr

Experience with ICOMS/CSG or other billing systems * Knowledge of complex services, telecommunications infrastructure and equipment (Routers, Switches, Frame Relay, ATM, SONET, Ethernet)

SPECTRUM

Major Account Sales

Duluth, GA · On-site

$57K/yr

Experience with ICOMS/CSG or other billing systems * Knowledge of complex services, telecommunications infrastructure and equipment (Routers, Switches, Frame Relay, ATM, SONET, Ethernet)

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$9

$14

$19

How much do icoms jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for icoms in Georgia is $14.98, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $16.06 per hour, depending on experience, location, and employer.

What are some common challenges faced by professionals working in ICOMS (Integrated Customer Operations Management Systems) roles, and how can they be addressed?

Professionals in ICOMS roles often encounter challenges such as managing complex customer data, ensuring seamless integration between various operational systems, and adapting to rapidly changing technology platforms. To address these challenges, it is important to stay current with system updates, actively participate in training sessions, and collaborate closely with IT and customer service teams. Building strong problem-solving skills and maintaining clear communication channels can also help streamline workflows and resolve issues efficiently.

What are ICOMs?

ICOMs typically refer to 'Integrated Communications,' which are systems or devices that combine multiple communication functions, such as radio, data, or voice, into one platform. In many contexts, ICOM is also a well-known brand specializing in two-way radios and communication equipment used in various industries, including aviation, maritime, and emergency services. ICOM devices are valued for their reliability, durability, and advanced features for professional and personal communication. Understanding the context in which 'ICOMs' is used can help clarify whether it means integrated communication systems in general or specifically the products from ICOM Inc.

What are the key skills and qualifications needed to thrive as an ICOMS (Integrated Customer Operations Management System) Specialist, and why are they important?

To thrive as an ICOMS Specialist, you need strong analytical abilities, experience in billing or customer management systems, and a background in information technology or telecommunications. Familiarity with the ICOMS platform, SQL databases, and CRM tools, as well as relevant certifications, are commonly required. Excellent problem-solving, attention to detail, and effective communication skills help professionals stand out in this position. These skills are crucial for ensuring accurate billing, seamless customer operations, and efficient system maintenance in fast-paced service environments.

What is the difference between Icoms vs Customer Service Representative?

AspectIcomsCustomer Service Representative
CredentialsTypically requires technical certifications or industry-specific trainingUsually requires high school diploma or equivalent; customer service training beneficial
Work EnvironmentPrimarily in technical or telecommunications settings, often in offices or control roomsCustomer-facing roles in retail, call centers, or service centers
Industry UsageCommonly used in telecommunications, utilities, and network management
Search & Comparison IntentPeople compare Icoms with roles involving technical systems management

While Icoms focuses on technical system management within telecommunications and utilities, Customer Service Representatives handle client interactions and support. The main difference lies in technical expertise versus customer interaction skills, with Icoms roles requiring specialized certifications and technical knowledge, whereas Customer Service Representatives focus on communication and problem-solving skills.

What are popular job titles related to Icoms jobs in Georgia? For Icoms jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Icoms jobs in Georgia look for? The top searched job categories for Icoms jobs in Georgia are:
Icoms jobs near you
Infographic showing various Icoms job openings in Georgia as of July 2026, with employment types broken down into 100% Full Time. Highlights an 97% Physical, and 3% Remote job distribution, with an average salary of $31,151 per year, or $15 per hour.
Business Analyst III - CRM

Business Analyst III - CRM

Spartan Technologies, Inc.

Atlanta, GA • On-site

Contractor

Posted 22 days ago

Job description

We are seeking a Senior Business Analyst with CRM experience for a contract position that is fully remote. In this position, you will be hands-on understanding boundary needs (Marketing, Sales, Order Fulfillment, Engineering, Construction, and Product functional leads) and able to translate those needs into technical specifications within CRM/Service Delivery tools. Will partner with cross-functional teams and stakeholders on ideas and solutions as well as implementation of those solutions to drive results in a high business impact environment.
Top 5 Must Haves:
  • Experience in related field (i.e. relevant business operations and/or system support, business process design, etc.).
  • Workflow management experience
  • CRM experience
  • Process Flow creation experience
  • Salesforce experience

Primary Responsibilities:
  • As part of the CRM team, ultimately be responsible for aiding in the creation of an enterprise-wide CRM solution via the Salesforce platform with key embedded integration to support Quote to Cash, order fulfillment.
  • Facilitate creation of Business Requirements following an agile approach or using the Business Process and Analysis (BPA) methodology as determined by the project sponsor.
  • Develop comprehensive E2E test cases at the application and multi-application levels.
  • Manage Scoring (approving) and claiming processes with Business and Technology stakeholders to review and refine business requirements and use cases to ensure they are clear, concise, and traceable; and to ensure business requirements will be satisfied by the appropriate teams / applications.
  • Identify project stakeholders, risks and benefits of alternate designs; document assumptions; assess project impact of system changes to users, internal and external customers.
  • Develop Business Requirements (BRQs), including process flows and use cases.
  • Conduct BRQ reviews with project stakeholders and document consumers to ensure completeness and adherence to business requirements.
  • Consult with internal customers, cross-functional team members and external vendors to capture agreed-upon business objectives and processes to define business requirements.
  • Provide BA support for software testing and debugging plans to ensure requirements are met.
  • Provide status reporting for project progress, issues, dependencies and risks.
  • Proactively analyzes and documents solutions.
  • Identifies risks/pitfalls and articulates possible options.
  • Participates in business strategy & portfolio level discussions.
  • Knowledge of the business may be deep in one functional area with broad understanding of other functional areas.
  • Knowledge sharing and mentoring of lower-level team members is customary.
  • Sphere of relationship and influence is within team, with key stakeholders & with senior management.
  • Meeting facilitation

QUALIFICATIONS
Minimum
  • 8 or more years of experience in related field (i.e. relevant business operations and/or system support, business process design, etc.).
  • Workflow management experience
  • CRM experience
  • Process Flow creation experience
  • 5 or more years of related experience if candidate possesses a related advanced degree and analytical thinking skills.
  • Requirements solicitation & documentation experience for new products, lifecycle management and/or enhancements
  • Manage, follow, and adhere to the long/short term product roadmap for CRM in conjunction with functional leads.
  • Experience in full life cycle implementation (requirements gathering, process design, configuration, functional design, testing, conversion, and deployment).
  • Ability to grasp and explain complicated subject matter to others across the business that are less connected to the situation and/or are less technically oriented.
  • Exceptional business acumen and story-telling skills - the ability to communicate an insight to be understood easily and to drive action.
  • Excellent interpersonal, leadership, presentation, and collaborative skills to work effectively with teams throughout organization.
  • Demonstrated problem solving ability.
  • Demonstrated ability to multi-task, work under pressure, and think analytically.

Preferred
  • BS/BA in Business Administration, Computer Science, Information Systems or a related field. MBA a plus.
  • 5 years of experience in change management and methods & procedure documents
  • Knowledge and understanding of Company's Business internal sales order systems: ICOMS, OPTIX, Salesforce.com, WATTS, SERV, etc.
  • Process Modeling/Analysis
  • Training Facilitation
  • PM Skills; coordinating, tracking, monitoring projects
  • Sales Support experience, in a telecom business
  • Experience in creating test cases and user testing.
  • Experience in B2B service delivery process.
  • Experience in the telecommunications industry.
  • Experience with Agile methodologies.
  • Experience with Visio and/or iGrafx, SharePoint
  • Experience with JIRA.

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