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CUSTOMER SERVICE REPRESENTATIVE II (CASH MANAGEMENT - MCD)

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CUSTOMER SERVICE REPRESENTATIVE II (CASH MANAGEMENT - MCD)

Salary

$20.73 - $25.83 Hourly

Location

1400 Lubbock

Job Type

Full Time

Job Number

39290

Department

Municipal Courts Department

Opening Date

08/03/2026

Closing Date

8/11/2026 11:59 PM Central

• Description

• Benefits

• Questions

POSITION OVERVIEW

APPLICATIONS ACCEPTED FROM: ** MCD Employees Only **

DIVISION: Cash Management

REPORTING LOCATION: 1400 Lubbock, San Jacinto, Westside, North Command and Kingwood

WORKDAYS & HOURS: Rotating Weekends and Holidays * 7:30 pm - 4:00pm and/or 2:00pm – 10:30pm Subject to change

DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS

Municipal Courts has an exciting opportunity for a Customer Service Representative II who will provide general information and customer assistance by using effective problem-solving techniques to achieve quality customer service.

• Reconcile and verify the working fund at the beginning and the end of each shift.

• Ensure compliance with all internal controls by distributing cash tills and validate cashier summaries.

• Prepares bank deposits, and accurately and efficiently process/record MCD transactions for bank deposit ensuring the department is in compliance with the bank and MCD policies.

• Consolidate deposits for ARA Parking and Municipal Courts.

• Maintain and complete accurate records of itemized bank deposits slips and all receipted transactions.

• Record and log daily deposit totals. Record daily credit card batch totals.

• Ensure information is accurate, current and available upon demand. Research financial discrepancies using CSMART, Inovah Portal, and Parking Case Management system.

• Assists customers with various inquiries and maintain productive relationships with external stakeholders.

• Use effective questioning techniques to verify/confirm customer concerns.

• Understand and fully participates in the achievement of the department goals and ensures completion of assigned tasks.

• Share resources and adjusts priorities/schedule when needed to assist the department.

• Uses appropriate interpersonal communications style and methods in guiding and motivating others to accomplish department/division goals.

• Will function in a lead capacity or serve as a shift leader to educate and provide practical training to new and existing personnel.

• Perform other duties as assigned.

• Must submit to annual and on demand background checks

• All candidates must be able to successfully pass CJIS (Criminal Justice Information Services) certification, which includes fingerprinting and a full criminal background check, as a condition of employment. Continued employment in this position requires maintaining CJIS background check clearance at all times.

WORKING CONDITIONS

General office setting. Requires long periods of time sitting at computer terminal and interacting with citizens on the telephone as well as in person. This includes placing multiple outgoing calls and handling multiple incoming calls on a daily basis.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS

Requires a basic knowledge of grammar, spelling, punctuation and simple mathematical functions as might normally be acquired through the attainment of a high school diploma or a GED.

EXPERIENCE REQUIREMENTS

Three (3) years of administrative or customer service-related experience is required.

Three (3) years of cash handling experience is required.

MINIMUM LICENSE REQUIREMENTS

None

PREFERENCES

• Proficient in Windows and Microsoft Office environment (Word, Excel, PowerPoint, Outlook, etc.)

• Strong working knowledge of Integrated Case Management Systems (ICMS) and its functionalities.

• Prior experience working in electronic court environment is preferred. Excellent verbal and written communication skills.

• Two (2) years of lead experience is preferred.

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. **

GENERAL INFORMATION

SELECTION / SKILLS TESTS REQUIRED

None, however, the department may administer a test, and the applicant must successfully complete a computer skills assessment.

SAFETY IMPACT POSITION: NO

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION

Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.

PAY GRADE: 15

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at:www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfmor call (832) 393-6047. If you need special services or accommodations, call (832) 393-7238. (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical

• Dental

• Vision

• Wellness

• Supplemental Insurance

• Life insurance

• Long-term disability

• Retirement pension

• 457 deferred compensation plan

• Employee Assistance Program

• 10 days of vacation each year

• 13 city holidays, plus one floating holiday

• Compensable Sick Leave

• Personal Leave

• Flexible schedules

• Hybrid-Telework for eligible positions

• Professional development opportunities

• Transportation/parking plan

• Section 125 pretax deductions

• Dependent Care Reimbursement Plan

• Paid Prenatal, Parental and Infant Wellness Leaves

• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

01

Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

• Yes

• No

02

What is the highest level of education you have obtained?

• Less than 12th grade, with basic knowledge of grammar, spelling, punctuation and simple mathematical functions like percentages, ratios, etc.

• High School diploma

• GED

• Associate's degree

• Bachelor's degree

• Other

03

In your most current or previous employment, how many years of verifiable cash handling experience do you have?

• Less than 6 months verifiable cash handling experience

• 6 months of verifiable cash handling experience

• 1 year of verifiable cash handling experience

• 2 years of verifiable cash handling experience

• 3 years of verifiable cash handling experience

• More than 3 years of verifiable cash handling experience

• None of the above

04

Are you a current MCD Employee?

• Yes

• No

05

How many years’ experience do you have of entering accurate data into the CSMART System?

• None

• Less than 6 months

• 6 months – 1 year

• 1 – 2 years

• 3 years or more

06

How many years of experience do have in a lead capacity?

• None

• Less than 6 months

• 6 months - 1 year

• 3 years or more

07

Other than English, in which languages are you fluent? Check all that apply.

• Spanish

• French

• Vietnamese

• Chinese

• Other languages

• I am not bilingual

08

Are you proficient in any of the following?

• Microsoft Word

• Microsoft Excel

• Microsoft Outlook

09

MCD- Municipal Courts operates on a 24 hour, 7 days a week schedule, please select which shift (s) you are available to work? (Check all that apply, Actual Shift Times Varies.

• Monday – 7:00 am – 3:30 pm

• Monday 2:00 pm – 10:30 pm

• Monday 10:30 pm – 7:00 am

• Tuesday – 7:00 am – 3:30 pm

• Tuesday 2:00 pm – 10:30 pm

• Tuesday 10:30 pm – 7:00 am

• Wednesday 7:00 am -3:30 pm

• Wednesday 2:00 pm – 10:30 pm

• Wednesday 10:30 pm – 7:00 am

• Thursday 7:00 am – 3:30 pm

• Thursday 2:00 pm – 10:30 pm

• Thursday 10:30 pm – 7:00 am

• Friday 7:00 am – 3:30 pm

• Friday 2:00 pm – 10:30 pm

• Friday 10:30 pm – 7:00 am

• Saturday 7:00 am – 3:30 pm

• Saturday 2:00 pm – 10:30 pm

• Saturday 10:30 pm – 7:00 am

• Sunday 7:00 am – 3:30 pm

• Sunday 2:00 pm -10:30 pm

• Sunday 10:30 pm – 7:00 am

10

This position is designated as a Tier 1 employee and selected applicants may have to work during inclement weather. Are you willing to accept the position knowing that you may be subject to work during inclement weather conditions?

• Yes

• No

Required Question