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Icma Jobs (NOW HIRING)

City of Hampton, VA

Pretrial Investigator

Hampton, VA · On-site

$43K/yr

A tax deferred retirement plan 457 is offered through the ICMA Retirement Corporation. An after-tax retirement plan, Roth IRA, is offered through the ICMA Retirement Corporation (1-800-669-7400). For ...

City of Hampton, VA

Office Assistant, Senior

Hampton, VA · On-site

$36K/yr

A tax deferred retirement plan 457 is offered through the ICMA Retirement Corporation. An after-tax retirement plan, Roth IRA, is offered through the ICMA Retirement Corporation (1-800-669-7400). For ...

City of Hampton, VA

Internal Auditor

Hampton, VA · On-site

$58K - $64K/yr

A tax deferred retirement plan 457 is offered through the ICMA Retirement Corporation. An after-tax retirement plan, Roth IRA, is offered through the ICMA Retirement Corporation (1-800-669-7400). For ...

City of Hampton, VA

Legal Investigator

Hampton, VA · On-site

$66K - $73K/yr

A tax deferred retirement plan 457 is offered through the ICMA Retirement Corporation. An after-tax retirement plan, Roth IRA, is offered through the ICMA Retirement Corporation (1-800-669-7400). For ...

City of Hampton, VA

ITC Service Coordinator

Hampton, VA · On-site

$48K - $53K/yr

Tax deferred retirement plan 457 is offered through the ICMA Retirement Corporation (1-800-669-7400). For more information, see the * Training and Career Development: The Employee Education ...

City of Hampton, VA

Police Cadet

Hampton, VA · On-site

$35K - $38K/yr

Tax deferred retirement plan 457 is offered through the ICMA Retirement Corporation (1-800-669-7400). For more information, see the * Training and Career Development: The Employee Education ...

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All JobsIcma Jobs

Icma information

See salary details

$30K

$45.9K

$77.5K

How much do icma jobs pay per year?

As of Jul 23, 2026, the average yearly pay for icma in the United States is $45,930.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $48,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by professionals working within ICMA (International City/County Management Association) roles, and how can they overcome them?

Professionals in ICMA-related roles often navigate complex challenges such as balancing the needs of diverse community stakeholders, managing limited municipal resources, and adapting to evolving public policies. Success in these positions requires strong communication skills, a collaborative approach with elected officials and community members, and a commitment to continuous professional development. Building a strong network within the ICMA community and participating in ongoing training or mentorship programs can help professionals address challenges and advance their careers.

What is an ICMA and what does the role entail?

ICMA stands for International City/County Management Association, which is a professional organization for local government managers, administrators, and other public officials. Members of ICMA often hold roles such as city manager or county administrator, where they are responsible for overseeing the day-to-day operations of local government, implementing policies, and ensuring efficient delivery of public services. ICMA also provides resources, training, and networking opportunities to support ethical and effective local governance.

What are the key skills and qualifications needed to thrive as an ICMA (International City/County Management Association) city manager, and why are they important?

To thrive as a city manager under ICMA standards, you need a strong background in public administration, financial management, and urban planning, typically supported by a master’s degree in public administration or a related field. Familiarity with municipal budgeting software, government reporting systems, and ICMA credentialing is highly valued. Leadership, ethical decision-making, and effective stakeholder communication are critical soft skills for this position. These skills and qualifications are vital for ensuring effective governance, transparent operations, and positive community impact in municipal management.

What is the difference between Icma vs City Planner?

AspectIcmaCity Planner
Required CredentialsTypically requires a master's degree in public administration, urban planning, or related field; certifications like ICMA-CM are commonUsually requires a bachelor's or master's degree in urban planning, geography, or related field; certification like AICP is often preferred
Work EnvironmentGovernment agencies, municipalities, and public sector organizationsMunicipalities, regional planning agencies, and private consulting firms
Industry UsageICMA is a professional association for local government managers, including city managers and administratorsCity planners are professionals involved in urban development, zoning, and land use planning

While both Icma and City Planner roles are involved in local government and urban development, Icma primarily refers to a professional association supporting city managers, whereas City Planner is a specific role focused on land use and urban planning. Understanding these distinctions helps clarify career paths and professional resources in local government.

More about Icma jobs
What states have the most Icma jobs? States with the most job openings for Icma jobs include:
What job categories do people searching Icma jobs look for? The top searched job categories for Icma jobs are:
Icma jobs near you
Infographic showing various Icma job openings in the United States as of July 2026, with employment types broken down into 92% Full Time, 5% Part Time, and 3% Temporary. Highlights an 92% Physical, 5% Hybrid, and 3% Remote job distribution, with an average salary of $45,930 per year, or $22.1 per hour.
Citizen Services Supervisor (311 Contact Center)

Citizen Services Supervisor (311 Contact Center)

City of Hampton, VA

Hampton, VA • On-site

$48K - $53K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 14 days ago

City Of Hampton (Virginia) rating

7.4

Company rating: 7.4 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

465th of 700 rated public administrative organizations

Job description

Salary : $48,827.00 - $53,710.00 Annually
Location : 311 Citizen Contact Center, VA
Job Type: Full-Time Permanent
Job Number: 09366
Department: 311 CUSTOMER CALL CENTER
Opening Date: 07/09/2026
Closing Date: 7/23/2026 11:59 PM Eastern
FLSA: Exempt
Function
The purpose of the class is to work in an advanced leadership capacity to supervise daily operations for the 311 Citizens Contact Center. The class works under general supervision, independently developing work methods and sequences.
Minimum Requirements
  • Associate's degree in business or public administration, communication, public relations or a related field.
  • A minimum of three (3) years full-time equivalent customer service experience, including direct customer contact, problem identification and resolution.
  • A minimum of one (1) year of supervisory experience required.
  • Thorough knowledge of Microsoft Office software is required.
  • A Bachelor's degree is preferred.
  • A combination of education and experience may be considered for this position.
  • Must successfully complete a skills-based assessment.
  • Must successfully pass a criminal background check for this position prior to any offer of employment or promotion.

Additional Requirements
  • Requires effective communication with internal and external customers.
  • Requires working a flexible schedule to include evenings, weekends, and some holidays.
  • May require working beyond a standard 40-hour work week.
  • The incumbent will be considered "essential personnel" during City emergency situations or at the direction of the City Manager which may include long hours and unusual schedules.

Benefits Overview
This is a summary of benefits associated with permanent, full-time positions. Benefits associated with other positions can be found with specific job listings. Benefits begin on the 1st of the month following one full calendar month of employment in the following benefit plans:
  • Sentara Health Medical Insurance
  • OptumRx
  • Delta Dental Insurance
  • Anthem Blue View Vision
  • FSA Reimbursement accounts
  • Standard: Accident and Critical Illness
  • Trust Mark Universal Life Insurance
  • Legal Resources Plan
  • Mission Square: 457 / Roth IRS / Roth 457 (b) IRA
  • Employees begin accruing annual and sick leave immediately.
  • Other forms of leave include:
    • Maternity Leave
    • Parental Bonding Leave
    • Care for Sick Parent Leave
    • Birthday Leave
    • Personal day (available every quarter)
The eleven paid holidays each year include:
  • New Year's Day
  • Martin Luther King, Jr. Day
  • President's Day
  • Memorial Day
  • Juneteenth Day
  • Independence Day
  • Labor Day
  • Veterans' Day
  • Thanksgiving Day
  • Christmas Day
  • Employee's birthday
  • A tax deferred retirement plan 457 is offered through the ICMA Retirement Corporation. An after-tax retirement plan, Roth IRA, is offered through the ICMA Retirement Corporation (1-800-669-7400). For more information, see the
  • Group life insurance is offered through the VRS and the carrier is the Minnesota Life Insurance Company.
    Tax deferred retirement plan 457 is offered through the ICMA Retirement Corporation (1-800-669-7400). For more information, see the
  • Training and Career Development: The Employee Education Assistance Program (EEAP) encourages employee development through (1) educational programs leading to a degree, (2) skilled craft or trade training leading to a certificate or license and (3) coursework to renew and update skills. Eligibility criteria apply. In addition, the City offers training opportunities in technological, leadership, supervisory, and other areas of government/business knowledge and skill development.
  • Medical/Dental and Dependent Care Reimbursement Accounts are offered on a pre-tax basis in order to reduce the amount of tax the employee pays.
  • The Employee Assistance Program (EAP) is confidential and personal counseling service for the employee and their immediate family (757-363-6777, 1-800-899-8174 or
  • Direct deposit into most banks is a convenient finance feature.
    Savings bonds are available to the City's workforce.
  • Employees are covered for Workers' Compensation where appropriate.

01
Which of the options below best describes your highest level of education in Business or Public Administration, Communication, Public Relations or a related field?
  • High school diploma or GED
  • Some college
  • Associate's degree
  • Bachelor's degree
  • Master's degree or higher
  • None

02
Which of the options below best describes your full-time equivalent customer service experience, including direct customer contact, problem identification and resolution?
  • No experience
  • 1-2 years experience
  • 3-4 years experience
  • 5 or more years experience

03
Do you have at least 1 year of supervisory experience?
  • Yes
  • No

04
Are you proficient in the use of Microsoft Office software?
  • Yes
  • No

05
I understand that if selected for this position, I must successfully pass a criminal background check prior to any offer of employment or promotion.
  • Yes
  • No

06
I understand that this position may require work beyond a standard 40 hour work week to include evenings, weekends, and some holidays.
  • Yes
  • No

07
The incumbent will be considered "essential personnel" during City emergency situations or at the direction of the City Manager which may include long hours and unusual schedules.
  • Yes
  • No

Required Question

What City Of Hampton (Virginia) employees say

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