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Icentrix Jobs (NOW HIRING)

Kennedy-Donovan Center

Case Manager

New Bedford, MA · On-site

$22 - $24.50/hr

Input, track, and update information in the Electronic Health Record (iCentrix), including data entry, uploading documents, finalizing, and closing records. * Maintain compliance with regulatory ...

Lifeworks, Inc.

Case Manager (363)

Norwood, MA · On-site

$48K/hr

Provide support through case management (electronic (Icentrix) and physical case records). * Writing and implementing Individual Support Plans (ISP) and completing all documentation. * Monthly and ...

Lifeworks, Inc.

Case Manager (866)

Westwood, MA · On-site

$50K/hr

Provide support through case management (electronic (Icentrix) and physical case records). * Writing and implementing Individual Support Plans (ISP) and completing all documentation. * Monthly and ...

Lifeworks, Inc.

Case Manager (825)

Westwood, MA

$50K/hr

Provide support through case management (electronic (Icentrix) and physical case records). * Writing and implementing Individual Support Plans (ISP) and completing all documentation. * Monthly and ...

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Icentrix information

What are some common challenges faced by professionals working at Icentrix, and how can applicants prepare to overcome them?

At Icentrix, professionals often work with dynamic client requirements and rapidly evolving technologies, which can present challenges in staying current and efficiently managing project timelines. Applicants should be prepared to adapt quickly, communicate proactively with both clients and internal teams, and maintain a strong focus on continuous learning. Building skills in project management and familiarizing yourself with the latest CRM and data analytics tools used by Icentrix can help you succeed in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a Customer Experience Specialist at Icentrix, and why are they important?

To thrive as a Customer Experience Specialist at Icentrix, you need strong communication skills, problem-solving abilities, and a background in customer service or related fields. Familiarity with CRM systems, help desk software, and data analytics tools is commonly required. High emotional intelligence, patience, and a proactive attitude are standout soft skills in this role. These skills are crucial for effectively addressing customer needs, ensuring satisfaction, and driving positive business outcomes.

What is an Icentrix and what do they do?

Icentrix is not a widely recognized job title, but it is the name of a company that provides customer engagement and call center solutions. Employees at Icentrix typically work in roles related to customer service, software development, technical support, or sales, helping organizations improve their contact center operations. They may be involved in implementing software, supporting clients, and optimizing customer interactions through technology. If you are referring to a specific role at Icentrix, it's best to check the company's job postings or official website for detailed descriptions.

What is the difference between Icentrix vs Medical Billing Specialist?

AspectIcentrixMedical Billing Specialist
Required CredentialsHigh school diploma, certification in medical billing or coding preferredHigh school diploma, certification in medical billing or coding often required
Work EnvironmentHealthcare offices, billing companies, remote optionsHospitals, clinics, private practices, remote work possible
Industry UsageUsed by healthcare providers and billing companiesCommonly employed in healthcare facilities and billing firms
Job FocusData entry, claims processing, billing accuracySubmitting claims, follow-up, payment posting

Both Icentrix and Medical Billing Specialists work within healthcare billing, requiring similar certifications and environments. Icentrix often refers to a specific company or platform providing billing services, while Medical Billing Specialist is a general job title across the industry. Understanding these differences helps job seekers target the right roles and employers.

More about Icentrix jobs
What cities are hiring for Icentrix jobs? Cities with the most Icentrix job openings:
What states have the most Icentrix jobs? States with the most job openings for Icentrix jobs include:
What job categories do people searching Icentrix jobs look for? The top searched job categories for Icentrix jobs are:
Icentrix jobs near you
Infographic showing various Icentrix job openings in the United States as of July 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% Physical job distribution.
Case Manager

Case Manager

Kennedy-Donovan Center

New Bedford, MA • On-site

$22 - $24.50/hr

Part-time

Posted 13 days ago

Job description

Position Summary:Schedule: 24-30 hours per week
The Adult Foster Care (AFC) Case Manager provides home- and community-based support services for adults with developmental disabilities and complex needs. Using a team-based approach, the Case Manager coordinates individualized services, promotes independence, and supports individuals in areas such as choice and decision-making, community involvement, household management, relationships, and personal growth.
*This role may be offered in a full-time, part-time, relief status that can impact FLSA status.
Key Responsibilities:
Service Coordination & Support
  • Facilitate and coordinate AFC home placement and support services based on each individual's needs, goals, and preferences.
  • Coordinate the referral, intake, assessment, and placement processes.
  • Assist in the development and ongoing review of Individual Care Plans (ICPs) and Individual Support Plans (ISPs).
  • Work collaboratively with families, caregivers, medical professionals, and community service providers to ensure coordinated and comprehensive supports.
  • Promote individual choice, self-expression, and personal accomplishment through person-centered practices.
  • Participate in planning to ensure health, safety, and overall well-being of AFC participants.

Documentation & Compliance
  • Complete and maintain all documentation as required by KDC, MassHealth, and other applicable funding agencies.
  • Input, track, and update information in the Electronic Health Record (iCentrix), including data entry, uploading documents, finalizing, and closing records.
  • Maintain compliance with regulatory timelines, documentation standards, and internal quality expectations.

Collaboration & Communication
  • Serve as a liaison with funding agencies in collaboration with program leadership.
  • Participate actively in staff meetings, individual and group supervision, and case reviews.
  • Communicate effectively with team members, individuals, caregivers, and external partners to ensure collaboration and service consistency.

Professional Development & Additional Duties
  • Participate in professional development activities and trainings to maintain required skills and stay informed of AFC and MassHealth regulations.
  • Assist in outreach and program-related community engagement or fundraising activities as assigned.
  • Perform other job-related responsibilities as assigned by program leadership.

Required Qualifications:
  • Bachelor's degree in Social Work, Psychology, Human Services, Nursing, Public Administration, or a related field.
  • Minimum of 1 year of experience in human services, long-term supports, disability services, or a related program area.
  • Understanding of home- and community-based service models, AFC, Shared Living, or related MassHealth programs.
  • Excellent communication, organizational, and interpersonal skills.
  • Proficiency with Electronic Health Records (EHR), and Microsoft Office Suite.
  • Valid driver's license and reliable transportation for travel.
  • Ability to complete all required trainings required such as CPR and First Aide.

Preferred Qualifications:
  • Experience working in community-based programs.
  • Experience with Medicaid, MassHealth, and state funding systems.
  • Experience providing coaching, mentoring, or guidance to staff.
  • Bilingual or multilingual skills.

Core Competencies:
  • Person-Centered Thinking: Demonstrates commitment to individual choice, dignity, and independence.
  • Collaboration: Works effectively with interdisciplinary teams, families, caregivers, and external partners.
  • Communication: Communicates clearly, respectfully, and professionally across diverse audiences.
  • Time Management: Manages deadlines, documentation requirements, and caseload demands efficiently.
  • Attention to Detail: Ensures accuracy and compliance in documentation and reporting.
  • Professionalism & Integrity: Upholds confidentiality, ethics, and agency values at all times.
  • Cultural & Family-Centered Practice: Sensitivity to diverse family systems and commitment to person-centered support.

Working Conditions & Physical Requirements:
  • Travel: Frequent travel to AFC member homes, caregiver residences, community settings, and program offices across the service region. Travel may require navigating urban, suburban, and rural areas, with occasional exposure to inclement weather.
  • Mobility & Activity: Regular walking, standing, climbing stairs, and moving through a variety of home and community environments during visits and assessments. Must be able to respond quickly during emergencies or when providing in-field support to case managers or caregivers. Must be able to lift, carry, or move a minimum of 25 lbs as needed during home visits, emergency response, or when assisting staff or caregivers in the field.
  • Computer & Documentation: Ability to sit for extended periods while completing electronic documentation, data entry, and reporting within the Electronic Health Record (iCentrix) and other required software platforms.
  • Telephone & Communication: Frequent phone, email, and virtual communication with case managers, caregivers, members, families, and external providers. Requires clear, professional, and timely communication skills.
  • Schedule Flexibility: Ability to work varied hours to meet program and member needs, including occasional evenings or weekends.
  • Field Support & Assistance: Occasional hands-on support for staff or caregivers during home visits, including guidance in safe practices, crisis response, or behavior support interventions as appropriate within the AFC model.
  • Safety & Situational Awareness: Maintain consistent awareness of home and community environments to ensure safety for members, caregivers, staff, and self. Provide oversight and coaching in trauma-informed approaches and crisis-prevention strategies.
  • Emotional Demands: Regular exposure to sensitive or complex family dynamics, caregiver stress, and member health or behavioral challenges. Requires resilience, empathy, sound judgment, and the ability to remain calm and solution-focused.
  • Training & Coaching: Provide onsite coaching, modeling, and hands-on support to case managers and caregivers to reinforce quality standards, regulatory requirements, and best practices in AFC service delivery.

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