ZipRecruiter

Log In

1

Icentrix Jobs in Massachusetts (NOW HIRING)

Lifeworks, Inc.

Case Manager (825)

Westwood, MA · On-site

$50K/hr

Provide support through case management (electronic (Icentrix) and physical case records). * Writing and implementing Individual Support Plans (ISP) and completing all documentation. * Monthly and ...

Lifeworks, Inc.

Case Manager (363)

Norwood, MA · On-site

$48K/hr

Provide support through case management (electronic (Icentrix) and physical case records). * Writing and implementing Individual Support Plans (ISP) and completing all documentation. * Monthly and ...

All JobsIcentrix JobsIcentrix Jobs in Massachusetts

Icentrix information

What are common challenges faced by professionals working at Icentrix, and how can applicants prepare to overcome them?

At Icentrix, professionals often work with dynamic client requirements and rapidly evolving technologies, which can present challenges in staying current and efficiently managing project timelines. Applicants should be prepared to adapt quickly, communicate proactively with both clients and internal teams, and maintain a strong focus on continuous learning. Building skills in project management and familiarizing yourself with the latest CRM and data analytics tools used by Icentrix can help you succeed in this fast-paced environment.

What skills and qualifications are needed to thrive as a Customer Experience Specialist at Icentrix?

To thrive as a Customer Experience Specialist at Icentrix, you need strong communication skills, problem-solving abilities, and a background in customer service or related fields. Familiarity with CRM systems, help desk software, and data analytics tools is commonly required. High emotional intelligence, patience, and a proactive attitude are standout soft skills in this role. These skills are crucial for effectively addressing customer needs, ensuring satisfaction, and driving positive business outcomes.

What is an Icentrix?

Icentrix is not a widely recognized job title, but it is the name of a company that provides customer engagement and call center solutions. Employees at Icentrix typically work in roles related to customer service, software development, technical support, or sales, helping organizations improve their contact center operations. They may be involved in implementing software, supporting clients, and optimizing customer interactions through technology. If you are referring to a specific role at Icentrix, it's best to check the company's job postings or official website for detailed descriptions.

What is the difference between Icentrix vs Medical Billing Specialist?

AspectIcentrixMedical Billing Specialist
Required CredentialsHigh school diploma, certification in medical billing or coding preferredHigh school diploma, certification in medical billing or coding often required
Work EnvironmentHealthcare offices, billing companies, remote optionsHospitals, clinics, private practices, remote work possible
Industry UsageUsed by healthcare providers and billing companiesCommonly employed in healthcare facilities and billing firms
Job FocusData entry, claims processing, billing accuracySubmitting claims, follow-up, payment posting

Both Icentrix and Medical Billing Specialists work within healthcare billing, requiring similar certifications and environments. Icentrix often refers to a specific company or platform providing billing services, while Medical Billing Specialist is a general job title across the industry. Understanding these differences helps job seekers target the right roles and employers.

What are popular job titles related to Icentrix jobs in Massachusetts?

For Icentrix jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Icentrix jobs in Massachusetts look for?

The top searched job categories for Icentrix jobs in Massachusetts are:

What cities in Massachusetts are hiring for Icentrix jobs?

Cities in Massachusetts with the most Icentrix job openings:

Icentrix jobs near you
Infographic showing various Icentrix job openings in Massachusetts as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Individual Supports Program Coordinator

Cooperative for Human Services

Malden, MA • On-site

$23.95/hr

Full-time

Re-posted 29 days ago

Job description

Job Type
Full-time
Description
Cooperative for Human Services, Inc. (CHS)
Service Area: Lowell, Central Middlesex, & Merrimack Valley
Schedule: Full-Time Field-Based Rotating On-Call (Thursday-Thursday)
Mileage Reimbursed Bilingual Spanish/English Strongly Preferred
Are you passionate about person-centered supports and community-based work? Cooperative for Human Services, Inc. is seeking an Individual Supports Program Coordinator to support individuals with developmental disabilities across the Lowell, Central Middlesex, and Merrimack Valley regions. This is a highly engaging, field-based role for someone who is organized, compassionate, and comfortable balancing direct supports, case coordination, documentation, and staff supervision.
This role plays a key part in ensuring individuals receive high-quality, person-centered services while maintaining compliance with DDS and CHS standards.
What You'll Do
  • Serve as an advocate for individuals receiving services, ensuring their rights, dignity, and voices are respected
  • Provide direct supports, case management, and case coordination services to a caseload of individuals in the community
  • With the support of your manager; develop, implement, and monitor Individual Support Plans (ISPs) in collaboration with interdisciplinary teams
  • Maintain regular communication with individuals served, families/guardians, DDS Service Coordinators, medical and behavioral health providers, and internal CHS partners
  • Track and manage billable service hours in accordance with program and funding requirements
  • Complete required documentation, case notes, reports, and data collection accurately and on time
  • Participate in a rotating on-call schedule (Thursday-Thursday) and respond to urgent situations as needed
  • Travel regularly throughout the service area using your personal vehicle (mileage reimbursed)
  • Support individuals in accessing community resources, medical and behavioral health services, and natural supports
  • Promote health, safety, and wellbeing, including oversight of medication administration, basic home safety, and healthy lifestyle supports
  • Ensure compliance with DDS regulations, CHS policies, and all applicable state and federal requirements

Requirements
What We're Looking For
  • At least two (2) years of experience supporting individuals with developmental disabilities
  • At least one (1) year of supervisory experience
  • Strong organizational skills and comfort managing a caseload with billable hours and documentation requirements
  • Computer competency and ability to learn new systems (experience with iCentrix preferred, not required)
  • Reliable personal vehicle and valid driver's license (required for regular community-based travel)
  • Ability to lift up to 30 pounds and meet the physical demands of a community-based role
  • Strong written and verbal communication skills
  • Ability to exercise sound judgment and work independently in dynamic environments
  • Bilingual Spanish/English strongly preferred
  • Associate's Degree in a related field required; Bachelor's Degree preferred

Work Environment
This is a field-based, community-facing role with work taking place across individuals' homes, community settings, CHS program locations, and the Individual Supports office. The day-to-day environment is dynamic and varies based on individual needs, service coordination, and program priorities. This position requires regular in-person presence in the community and does not include remote or work-from-home work.
Why Join CHS
  • Mission-driven work that makes a meaningful impact in the lives of individuals and families
  • High level of autonomy and relationship-based work
  • Supportive leadership and collaborative interdisciplinary teams
  • Mileage reimbursement for work-related travel
  • Opportunity to grow leadership, case management, and program coordination skills within a large human services organization

Salary Description
$23.95

Apply