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Icentrix Jobs in Foxboro, MA (NOW HIRING)

Lifeworks, Inc.

Case Manager (363)

Norwood, MA · On-site

$48K/hr

Provide support through case management (electronic (Icentrix) and physical case records). * Writing and implementing Individual Support Plans (ISP) and completing all documentation. * Monthly and ...

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Icentrix information

What is an Icentrix?

Icentrix is not a widely recognized job title, but it is the name of a company that provides customer engagement and call center solutions. Employees at Icentrix typically work in roles related to customer service, software development, technical support, or sales, helping organizations improve their contact center operations. They may be involved in implementing software, supporting clients, and optimizing customer interactions through technology. If you are referring to a specific role at Icentrix, it's best to check the company's job postings or official website for detailed descriptions.

What skills and qualifications are needed to thrive as a Customer Experience Specialist at Icentrix?

To thrive as a Customer Experience Specialist at Icentrix, you need strong communication skills, problem-solving abilities, and a background in customer service or related fields. Familiarity with CRM systems, help desk software, and data analytics tools is commonly required. High emotional intelligence, patience, and a proactive attitude are standout soft skills in this role. These skills are crucial for effectively addressing customer needs, ensuring satisfaction, and driving positive business outcomes.

What are common challenges faced by professionals working at Icentrix, and how can applicants prepare to overcome them?

At Icentrix, professionals often work with dynamic client requirements and rapidly evolving technologies, which can present challenges in staying current and efficiently managing project timelines. Applicants should be prepared to adapt quickly, communicate proactively with both clients and internal teams, and maintain a strong focus on continuous learning. Building skills in project management and familiarizing yourself with the latest CRM and data analytics tools used by Icentrix can help you succeed in this fast-paced environment.

What is the difference between Icentrix vs Medical Billing Specialist?

AspectIcentrixMedical Billing Specialist
Required CredentialsHigh school diploma, certification in medical billing or coding preferredHigh school diploma, certification in medical billing or coding often required
Work EnvironmentHealthcare offices, billing companies, remote optionsHospitals, clinics, private practices, remote work possible
Industry UsageUsed by healthcare providers and billing companiesCommonly employed in healthcare facilities and billing firms
Job FocusData entry, claims processing, billing accuracySubmitting claims, follow-up, payment posting

Both Icentrix and Medical Billing Specialists work within healthcare billing, requiring similar certifications and environments. Icentrix often refers to a specific company or platform providing billing services, while Medical Billing Specialist is a general job title across the industry. Understanding these differences helps job seekers target the right roles and employers.

What cities near Foxboro, MA are hiring for Icentrix jobs?

Cities near Foxboro, MA with the most Icentrix job openings:

Icentrix jobs near you
Infographic showing various Icentrix job openings in Foxboro, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Case Manager (363)

Lifeworks, Inc.

Norwood, MA • On-site

$48K/hr

Full-time

Medical, Life, Retirement, PTO

Re-posted 17 days ago

Job description

Position: Case Manager
Job ID: 363
Location: Norwood, MA
Shift: Monday-Thursday 8am - 4pm, Friday 7:30am - 3:30pm
Salary: $48,160.00
As a team, the mission of Lifeworks is to provide advocacy, empowerment, and opportunity to those that we serve. As a member of our team, we are all here to support you as we provide creative opportunities and services to adults with developmental and intellectual disabilities. Lifeworks isn't just a job; it is an opportunity for a fulfilling career with a purpose. We offer competitive pay amp; excellent benefits in a rewarding and supportive environment.
Lifeworks is hiring a full time Case Manager to work with Individuals with ID/DD. We are a nonprofit human service agency that provides adults with developmental disabilities the opportunity to live engaged and meaningful lives. We're searching for an enthusiastic individual who will bring their personality, an independent work ethic, and a strong belief in enhancing the lives of those we serve .
Essential Duties:
  • Assists individuals served within the program obtain and maintain employment that is consistent with their employment goals.
  • Collaborating with an exceptional team to plan and engage in the advocacy and support of our individuals, attending regular meetings as necessary.
  • Supporting individual’s self-employment, education, social growth, health wellness, communication skills, community mobility, and volunteerism.
  • Provide support through case management (electronic (Icentrix) and physical case records).
  • Writing and implementing Individual Support Plans (ISP) and completing all documentation.
  • Monthly and weekly progress notes for individual goals and objectives. Maintaining consistent communication with individuals and members of the ISP team.
  • Provide on and off-site support for Life Enhancement Curriculum
  • Assisting individuals served in areas of employment, social, creative, and health amp; wellness development and training.
  • Leading individuals served in community volunteer and learning experiences. Daily completion of payroll and billing documents.
  • Other duties and/or assignments at our different locations based on the needs of the team and the individuals you serve.
Requirements:
  • Experience working with Individuals with ID/DD
  • A Bachelor's degree or an associate degree in a related field with two years of experience, or HS diploma and five years of related work experience in Human Services.
  • Must be able to pass Fingerprint background check, CORI, DPPC and Driving background checks
  • Valid Driver's License required
  • Valid MAP certification is preferred
  • Excellent verbal and written communication skills
Excellent Benefits package that includes:
  • 403(B) matching up to 3%
  • $2,000.00 Staff Retention Bonus after 1 year**
  • Health Insurance with 2 plan choices and a 75% employer contribution
  • 4.4 weeks of Paid Time Off in your first year of employment
  • Long-Term Disability insurance amp; Life Insurance free for employees
  • Tuition reimbursement
  • Flexible spending account
Lifeworks, Inc. believes diversity strengthens the value of our workplace and communities. We are proud to be an Equal Opportunity Employer.
Disclaimer:
This job profile identifies the general duties and minimum level of skills required to perform this job. It is not intended to represent a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned. The employee can be responsible for all other duties as assigned by supervisor. Employment at Lifeworks is on an at-will basis. This means that the employee or employer may terminate employment at any time, for any reason or for no reason and with or without prior notice. Nothing in this job description or employee handbook creates an employment agreement, express or implied, or any other agreement between an employee and Lifeworks.

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