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Servicing - Customer Care Specialist

Warren, MI · On-site

$16/hr

Familiarity with mortgage servicing platforms such as MSP (ICE Mortgage Technology/Black Knight) or similar systems. * Knowledge of escrow, mortgage payments, loan servicing, default servicing, or ...

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Ice Mortgage Technology information

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$28.5K

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$47K

How much do ice mortgage technology jobs pay per year?

As of Aug 17, 2026, the average yearly pay for ice mortgage technology in the United States is $37,951.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,500.00 and $40,000.00 per year, depending on experience, location, and employer.

What are the typical collaboration dynamics for professionals working at ICE Mortgage Technology?

At ICE Mortgage Technology, professionals frequently collaborate across various departments such as product development, customer support, compliance, and sales. Team members often work in cross-functional groups to address client needs and develop innovative mortgage solutions. This collaborative environment encourages open communication, knowledge sharing, and joint problem-solving. Regular meetings, both virtual and in-person, are common to ensure alignment on project goals and to streamline workflow, which helps foster a supportive and dynamic workplace.

What is ICE Mortgage Technology?

ICE Mortgage Technology is a company that provides digital solutions for the mortgage industry. Their platform helps lenders, investors, and other stakeholders streamline the mortgage process by automating tasks such as loan origination, underwriting, and closing. ICE Mortgage Technology is best known for its Encompass platform, which enables secure, compliant, and efficient mortgage transactions. The company is part of Intercontinental Exchange (ICE), a global operator of financial exchanges and clearing houses.

What is the difference between Ice Mortgage Technology vs Loan Processor?

AspectIce Mortgage TechnologyLoan Processor
Primary RoleProvides mortgage origination software solutions and technology platformsReviews and processes loan applications, verifying documents and borrower information
Required SkillsTechnical knowledge of mortgage software, industry regulations, and customer supportAttention to detail, communication skills, knowledge of loan documentation
Work EnvironmentTechnology companies, mortgage lenders, remote or office-basedMortgage companies, lenders, often in office settings

Ice Mortgage Technology focuses on providing software solutions for mortgage lenders, while Loan Processors handle the review and processing of individual loan applications. Both roles are essential in the mortgage industry but differ in responsibilities and work environment.

What are the key skills and qualifications needed to thrive as an ICE Mortgage Technology specialist, and why are they important?

To thrive as an ICE Mortgage Technology Specialist, you need a solid understanding of mortgage processes, strong analytical abilities, and experience in technology implementation, often supported by a degree in computer science, finance, or a related field. Proficiency with ICE Mortgage Technology platforms such as Encompass, as well as familiarity with APIs, SQL, and workflow automation tools, is typically required. Excellent problem-solving skills, attention to detail, and effective communication stand out as crucial soft skills. These competencies ensure seamless system integration, regulatory compliance, and effective collaboration within mortgage lending operations.
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What are the most commonly searched types of Ice Mortgage Technology jobs?

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What states have the most Ice Mortgage Technology jobs?

States with the most job openings for Ice Mortgage Technology jobs include:

What job categories do people searching Ice Mortgage Technology jobs look for?

The top searched job categories for Ice Mortgage Technology jobs are:

Ice Mortgage Technology jobs near you
Infographic showing various Ice Mortgage Technology job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $37,951 per year, or $18.2 per hour.

Client Support Specialist - Technical

Intercontinental Exchange

Omaha, NE • On-site

Other

Re-posted 15 hours ago

Intercontinental Exchange rating

8.6

Company rating: 8.6 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Overview

Job Purpose

The Client Support Specialist acts as a technical support resource to our clients utilizing ICE Mortgage Technology products, services, platform technologies, and workflows. The Client Support Specialist endeavors to deliver complete resolutions in a timely and consistent manner. This position is an integral part of our ICE Mortgage Technology front line customer support team focused on providing a high level of technical support and customer service.

Work Hours: 10:00 am to 7:00 pm Central time

Responsibilities

  • Leverage technical expertise to assist clients in the use of their ICE Mortgage Technology software solutions

  • Resolve problems in a timely manner with minimal assistance for 85% of all cases assigned

  • Drive service level attainment to departmental standards

  • Strive for first-call resolution, balancing completeness of resolution and quality of service while maintaining appropriate technical escalation rates

  • Recognize and respond accordingly to systemic customer-impacting problems

  • Participate in the product defect/enhancement closed loop process by accurately identifying defects and enhancements, and communicating status updates to the client

  • Understand and follow company and departmental guidelines and policies for customer interaction

  • Maintain and promote consistent behaviors and delivery across the team

  • Manage case backlog to departmental standards

  • Effectively use knowledge base, along with all resources available to drive resolution

  • Thoroughly and accurately document details of all client interactions in CRM system

Knowledge and Experience

  • Three (3) years' experience in a customer-facing technical support role or 1 year experience and a bachelor's degree or equivalent

  • Demonstrated relevant competency in the following areas - Desktop and Mobile browser troubleshooting, Microsoft Office products, Windows Desktop including Windows Registry

  • Proven effectiveness in a role that requires multi-tasking and strong customer soft skills

  • Demonstrated ability to confidently deliver solutions and resolve issues

  • Team-oriented, demonstrates a professional and cooperative attitude

  • Exhibits flexibility, can multi-task several priorities to completion, finishes ad hoc projects and requests when needed

  • Experience working in a SaaS environment

  • Prior Encompass experience a plus

  • Familiar with Client/Server Architecture and network troubleshooting tools such as Traceroute, Ping or nslookup

  • Familiarity with Splunk or other log analyzer tools

  • Makes timely and sound decisions based on all available input; addresses root cause of issues; recognizes problems and acts accordingly

  • Communicate effectively via written and spoken language; comprehends problems, urgency, and desired outcome in the absence of perfect information; shares information and ideas with others; conscientious listener

  • Maintain composure and professionalism under high-pressure conditions; open-minded; solicits feedback

  • Analytical; proactive; creative problem solver

  • Bias for action; willingness to affect positive change; adaptable and committed to the success of our customers

  • Act with integrity; demonstrate adaptability; execute consistently against job responsibilities

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Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

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