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Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 190 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges.  Visit www.worldbank.org

Reporting directly to the Managing Director and World Bank Group Chief Administration Officer (MDCAO), Global Corporate Solutions (GCS) brings together the functions of Corporate Security, Corporate Real Estate, and Corporate Services (such as food services, printing, travel, conferences, and translation and interpretation).

The Senior Program Manager position reports to the Manager, GCSCR HQ Real Estate Development and Management. The position is responsible for the strategic oversight and day-to-day management of all building engineering and HVAC systems across a 5 million square foot commercial office portfolio. This position provides senior-level direction to a team of licensed building engineers who deliver 24/7 building operations, ensuring the highest standards of systems reliability, energy performance, occupant comfort, and regulatory compliance.

Duties and accountabilities include but are not limited to:

Lead the Engineering Operations Unit, comprised of a team of engineering mechanics, operating engineers, and engineering supervisors and provide oversight of the collective work program.

Drive a culture of safety, accountability, and operational excellence within the engineering team.

Address performance issues quickly, consistently, and fairly.

Hold staff accountable for the timely delivery and quality of their work.

Oversee all aspects of building engineering and operations for the HQ campus, ensuring uninterrupted 24/7 functionality of HVAC systems and compliance with health, safety, sustainability, and building standards. 

Stay informed on industry developments, emerging technologies, and evolving workplace models to integrate best practices into operational strategies. 

Monitor ongoing projects and initiatives within the unit to effectively balance team workload, prioritize tasks, and guarantee the consistent and timely execution of projects. 

Foster collaboration with other units and contractors to coordinate project activities, ensuring efficient completion and high levels of client satisfaction.

Budget Management:

Develop and manage the annual engineering operations budget and multi-year capital plan for systems replacements and upgrades across the portfolio.

Develop the plan for budget allocation for engineering operations based on yearly plan for projects using capital and overhead funding.

Oversee budget management as part of the project management lifecycle to ensure that budgets are closed and funding released accordingly, following project completion. 

Oversee the engineering services components of the Integrated Facilities Management Contract to include MEP related services provided by single outsourced provider.

Develop procurement strategies in collaboration with assigned project managers for term contracts utilized by the team such as architectural, engineering, and construction services, mechanical, electrical, and plumbing (MEP), indoor air quality, and present to Corporate Procurement Committees for approval, as may be applicable.

Management of the utility and energy services with Pepco, Washington Gas, and DC Water. 

Proactively meet with clients to assess business requirements and delivery of engineering services in a satisfactory manner. Ensure that environment, health, and safety issues are prioritized and resolved quickly, working in collaboration with Health Services (HSD) and Security as needed. 

Develop and maintain professional relationships with key clients. Exercise discretion and communicate effectively and consistently to build trust at the highest levels in the organization. 

Collaborate with all GCS Units to promote a positive and constructive working relationship. Facilitate support for these units with regards to scheduling and implementation of projects that support their work program.