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Itil Process Jobs (NOW HIRING)

CYNET SYSTEMS

Application Support

New York, NY · On-site

$45 - $50/hr

Strong ITIL process knowledge. * Stakeholder management experience. * Experience in onsite-offshore model. * Strong analytical and communication skills. * Experience with tools like ServiceNow/Jira.

ClifyX

ServiceNow architect

Greensboro, NC · On-site

... ITIL Process implementation. • Service-now for custom Application Design & Development. • Hands-on technical delivery including required documentation of cost-effective Service-now solutions ...

IBM

ServiceNow Consultant

Denver City, TX · On-site

In-depth understanding of service management and ITIL processes, with the ability to apply this knowledge in developing effective ServiceNow strategies. • Technical Proficiency in Web Technologies:

6090-Johnson & Johnson Services Inc. Legal Entity

ND · On-site

$102 - $177.10/hr

Strong ITIL process knowledge is required, alongside excellent problem-solving and communication skills. The position includes a comprehensive benefits package and opportunities for travel. #J-18808 ...

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How much do itil process jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for itil process in the United States is $25.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $29.57 per hour, depending on experience, location, and employer.

What is an ITIL process?

ITIL processes are a set of best practices for delivering IT services effectively and efficiently. They provide structured procedures and guidelines for various aspects of IT service management, such as incident management, change management, problem management, and service desk operations. Following ITIL processes helps organizations align their IT services with business needs, improve service quality, and optimize resource usage. ITIL is widely adopted by organizations seeking to enhance their IT service delivery and customer satisfaction.

How does an ITIL Process professional typically collaborate with other IT teams to implement service improvements?

As an ITIL Process professional, you'll regularly work with various IT teams such as service desk, infrastructure, and application support to identify areas for improvement and ensure processes align with ITIL best practices. Collaboration often involves leading meetings, gathering input from stakeholders, and facilitating workshops to map out workflows and resolve bottlenecks. You'll also monitor process performance and coordinate with process owners to implement changes, making strong communication and relationship-building skills essential for success in this role.

What are the key skills and qualifications needed to thrive as an ITIL Process Manager, and why are they important?

To thrive as an ITIL Process Manager, you need strong knowledge of ITIL frameworks, process optimization, and a background in IT service management, often supported by ITIL certifications. Familiarity with ITSM tools such as ServiceNow or BMC Remedy and the ability to analyze key performance indicators are typically required. Excellent communication, problem-solving, and stakeholder management skills help drive process improvements and foster collaboration. These capabilities are crucial for ensuring efficient, reliable IT services that align with business objectives and deliver value.

What is the difference between Itil Process vs Service Desk Analyst?

AspectItil ProcessService Desk Analyst
CertificationsITIL Foundation, sometimes advanced ITIL certificationsITIL Foundation often preferred, basic certifications
Work EnvironmentIT service management teams, process-driven rolesHelp desk, customer support, user issue resolution
Industry UsageIT service providers, large organizationsIT support centers, corporate IT departments

While both roles involve IT service management, Itil Process focuses on implementing and managing ITIL frameworks and processes, whereas a Service Desk Analyst primarily handles user support and incident resolution. Understanding these differences helps organizations assign the right roles for efficient IT service delivery.

Is ITIL a good career path?

ITIL (Information Technology Infrastructure Library) is a widely recognized framework for IT service management, and roles involving ITIL processes are in demand in organizations seeking to improve service delivery. Certifications like ITIL Foundation can enhance job prospects, and professionals often work as IT service managers, process analysts, or support specialists. The career path typically requires understanding of IT operations, process improvement, and relevant tools such as service management software.
More about ITIL Process jobs

What job categories do people searching Itil Process jobs look for?

The top searched job categories for Itil Process jobs are:

ITIL Process jobs near you
Infographic showing various Itil Process job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, 3% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $52,986 per year, or $25.5 per hour.

IT Service Management Process Specialist III

Applied Medical

Rancho Santa Margarita, CA

$95K - $135K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 6 days ago

Applied Medical rating

8.0

Company rating: 8.0 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

Job description

Applied Medical is a new generation medical device company with a proven business model and commitment to innovation fueled by rapid business growth and expansion. Our company has been developing and manufacturing advanced surgical technologies for over 35 years and has earned a strong reputation for excellence in the healthcare field.  Our unique business model, combined with our dedication to delivering the highest quality products, enables team members to contribute in a larger capacity than is possible in typical positions.


Position Description

Applied Medical is seeking an IT service management process specialist III to lead the development, implementation, and continuous improvement of Information Technology Infrastructure Library (ITIL) processes that strengthen IT service delivery across Applied Medical's global operations. Also known as an IT service management (ITSM) process manager or ITIL process specialist, this position acts as a trusted partner to stakeholders across incident management, change management, and service transition, driving process maturity and successful adoption of new ways of working. The IT service management process specialist III identifies improvement opportunities, manages cross-functional relationships, and leads teams through process and organizational change to strengthen Applied Medical's global technology foundation and support operational excellence.

Key Responsibilities

  • Develop, implement, and maintain IT service management processes, including incident, change, and problem management, in alignment with Information Technology Infrastructure Library (ITIL) best practices.
  • Lead improvement initiatives that optimize IT service delivery and inform decisions affecting cross-functional IT operations.
  • Collaborate with IT and business teams across United States, Asia-Pacific, and European offices to align IT service management processes and support global service delivery objectives.
  • Build stakeholder relationships, identify risks and improvement opportunities, and lead the adoption of ITSM process and organizational changes.
  • Configure and enhance service management tool functionality, including ServiceNow, to improve service quality, automation, and workflow standards.
  • Facilitate service transition activities for new and modified services, ensuring readiness and compliance with organizational policies and data protection standards.
  • Monitor IT service performance metrics and drive data-driven enhancements to ITSM processes and service delivery.
  • Champion continuous improvement and knowledge sharing across the IT team as a subject-matter expert in IT service management.

Success in This Role Looks Like

  • Drive measurable improvements in IT service delivery and process efficiency across global operations.
  • Build trusted partnerships with stakeholders that lead to successful adoption of ITSM process changes.
  • Ensure consistent, compliant service operations across United States, Asia-Pacific, and European offices.
  • Strengthen service management tool functionality and automation to support scalable IT operations.
  • Translate service performance data into actionable improvements that advance organizational goals.

Position Requirements

This Position Requires the Following Skills and Attributes

  • Strong knowledge of Information Technology Infrastructure Library (ITIL) principles and service management frameworks.
  • Experience configuring and improving IT service management tools, including ServiceNow.
  • Familiarity with project management methodologies, including Prince2, Project Management Professional (PMP), and Agile.
  • Excellent communication, stakeholder management, and organizational skills, with the ability to coordinate tasks across multiple teams.
  • Proven ability to lead teams through organizational and process change, ensuring clear communication and successful adoption of new ways of working.
  • Proficiency in English, both written and spoken.
  • Bachelor's degree in information technology, computer science, or a related field, or equivalent practical experience.
  • Minimum of five years of experience in IT service management or IT operations.

Preferred

The Following Skills and Attributes Are Preferred

  • ITIL Foundation certification or higher-level ITIL qualification.
  • Experience working in an international or multi-site organization.
  • Knowledge of Lean or continuous improvement methodologies.
  • Understanding of International Organization for Standardization (ISO) and information security management standards.
  • Ability to analyze data and performance metrics to support informed process decisions and drive continuous improvement initiatives.

Benefits
  • Competitive compensation range: $95000 - $135000 / year (California). 
  • Comprehensive benefits package. 
  • Training and mentorship opportunities. 
  • On-campus wellness activities. 
  • Education reimbursement program. 
  • 401(k) program with discretionary employer match. 
  • Generous vacation accrual and paid holiday schedule. 

Please note that the compensation range may be adjusted in the future, and bonus and incentive compensation plans may apply. 

Our total reward package reflects our commitment to employee growth and well-being, as we invest in your development and offer a range of benefits designed to enhance your career and life. 

All compensation and benefits are subject to plan documents and written agreements. 

Equal Opportunity Employer

Applied Medical is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), or sexual orientation, or any other status protected by federal, state or local laws in the locations where Applied Medical operates.

Qualifications:

This Position Requires the Following Skills and Attributes

  • Strong knowledge of Information Technology Infrastructure Library (ITIL) principles and service management frameworks.
  • Experience configuring and improving IT service management tools, including ServiceNow.
  • Familiarity with project management methodologies, including Prince2, Project Management Professional (PMP), and Agile.
  • Excellent communication, stakeholder management, and organizational skills, with the ability to coordinate tasks across multiple teams.
  • Proven ability to lead teams through organizational and process change, ensuring clear communication and successful adoption of new ways of working.
  • Proficiency in English, both written and spoken.
  • Bachelor's degree in information technology, computer science, or a related field, or equivalent practical experience.
  • Minimum of five years of experience in IT service management or IT operations.
Education:UNAVAILABLEEmployment Type: FULL_TIME

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