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Itil Process Jobs (NOW HIRING)

Compunnel

CMDB & ITIL Admin

Wayne, PA · On-site

This role is responsible for governing CMDB processes, maintaining data quality, supporting IT service management practices, and driving governance initiatives related to cloud, AI, and enterprise ...

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$14

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How much do itil process jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for itil process in the United States is $25.47, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $29.57 per hour, depending on experience, location, and employer.

What are ITIL processes?

ITIL processes are a set of best practices for delivering IT services effectively and efficiently. They provide structured procedures and guidelines for various aspects of IT service management, such as incident management, change management, problem management, and service desk operations. Following ITIL processes helps organizations align their IT services with business needs, improve service quality, and optimize resource usage. ITIL is widely adopted by organizations seeking to enhance their IT service delivery and customer satisfaction.

What is the difference between Itil Process vs Service Desk Analyst?

AspectItil ProcessService Desk Analyst
CertificationsITIL Foundation, sometimes advanced ITIL certificationsITIL Foundation often preferred, basic certifications
Work EnvironmentIT service management teams, process-driven rolesHelp desk, customer support, user issue resolution
Industry UsageIT service providers, large organizationsIT support centers, corporate IT departments

While both roles involve IT service management, Itil Process focuses on implementing and managing ITIL frameworks and processes, whereas a Service Desk Analyst primarily handles user support and incident resolution. Understanding these differences helps organizations assign the right roles for efficient IT service delivery.

How much do you get paid with ITIL certification?

ITIL certification can enhance earning potential for roles such as IT Service Manager or ITIL Process Manager, with salaries typically ranging from $70,000 to $130,000 annually depending on experience, location, and job responsibilities. Certified professionals often command higher salaries compared to non-certified peers, especially in organizations that prioritize IT service management best practices.

What jobs can you get with ITIL?

ITIL knowledge prepares individuals for roles such as IT Service Manager, IT Operations Manager, Service Desk Manager, and IT Process Analyst. These positions involve managing IT service delivery, implementing ITIL best practices, and utilizing tools like ITSM software; certifications like ITIL Foundation are often required.

What does ITIL process mean?

The ITIL process refers to a set of best practices for IT service management that helps organizations align IT services with business needs. ITIL processes cover areas such as incident management, change management, and service delivery, and are often implemented using ITSM tools and supported by certifications like ITIL Foundation.

What are the key skills and qualifications needed to thrive as an ITIL Process Manager, and why are they important?

To thrive as an ITIL Process Manager, you need strong knowledge of ITIL frameworks, process optimization, and a background in IT service management, often supported by ITIL certifications. Familiarity with ITSM tools such as ServiceNow or BMC Remedy and the ability to analyze key performance indicators are typically required. Excellent communication, problem-solving, and stakeholder management skills help drive process improvements and foster collaboration. These capabilities are crucial for ensuring efficient, reliable IT services that align with business objectives and deliver value.

Is ITIL or PMP harder?

ITIL and PMP are different certifications; PMP is generally considered more challenging due to its extensive project management scope and experience requirements, while ITIL focuses on IT service management processes. The difficulty depends on your background—PMP requires knowledge of project management principles and a significant amount of study, whereas ITIL emphasizes understanding IT service frameworks and best practices.

How does an ITIL Process professional typically collaborate with other IT teams to implement service improvements?

As an ITIL Process professional, you'll regularly work with various IT teams such as service desk, infrastructure, and application support to identify areas for improvement and ensure processes align with ITIL best practices. Collaboration often involves leading meetings, gathering input from stakeholders, and facilitating workshops to map out workflows and resolve bottlenecks. You'll also monitor process performance and coordinate with process owners to implement changes, making strong communication and relationship-building skills essential for success in this role.
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ITIL Process jobs near you
Infographic showing various Itil Process job openings in the United States as of July 2026, with employment types broken down into 27% Locum Tenens, 65% Full Time, 1% Part Time, 6% Contract, and 1% Summer. Highlights an 82% Physical, 8% Hybrid, and 10% Remote job distribution, with an average salary of $52,986 per year, or $25.5 per hour.
ITIL Process Manager

ITIL Process Manager

Marathon Petroleum Corporation (MPC)

Findlay, OH • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Marathon Petroleum rating

6.4

Company rating: 6.4 out of 10

Based on 201 frontline employees who took The Breakroom Quiz

64th of 86 rated oil and gas companies

Job description

An exciting career awaits you
At MPC, we're committed to being a great place to work - one that welcomes new ideas, encourages diverse perspectives, develops our people, and fosters a collaborative team environment.
Position Summary
The ITIL Process Manager is responsible for leading and evolving ITIL capabilities to ensure high-performing, secure, resilient, and cost-effective technology operations aligned with business strategy. The position is accountable for business results primarily achieved through the work of others; this role manages staff, sets direction, and deploys resources while overseeing employee development, performance, compensation, and staffing decisions. The position provides leadership and governance across ITSM, ITOM, and ITAM processes, driving standardization, compliance, and continuous improvement through ITIL best practices, data-driven insights, and automation. In addition, the role partners with cross-functional stakeholders to translate business needs into scalable solutions, and in collaboration with engineering teams ensure successful delivery of projects and services within scope, budget, and quality expectations, and manages vendor relationships to optimize value. The ITIL Process Manager fosters a culture of innovation, accountability, and talent development while maintaining a forward-looking perspective on emerging technologies and process enhancements to support organizational growth and operational resilience.
Accountable for business results primarily achieved through the work of others. Manages staff, sets direction, and deploys resources. Has responsibility for employee development, performance reviews, pay reviews, and staffing decisions. Accountable for business, functional or operational areas, processes, or programs.
Key Responsibilities
  • Lead daily team operations, providing guidance, mentorship, and fostering a culture of innovation and continuous improvement while managing talent lifecycle (recruitment, development, performance, retention).
  • Plan and deliver low- to medium-complexity IT projects, ensuring alignment to timelines, budget, quality standards, and system reliability, security, and availability.
  • Manage vendor relationships, budgets, and contracts to ensure cost-effective delivery of high-quality processes and solutions.
  • Partner with stakeholders and cross-functional teams to understand business needs and translate them into optimized processes and effective technical solutions.
  • Align product roadmaps and technology initiatives with business strategy, driving process standardization and continuous improvement using ITIL best practices, KPIs, automation, and data-driven insights to enhance efficiency and user experience.
  • Oversee governance of IT Service Management (ITSM), IT Operations Management (ITOM), and IT Asset Management (ITAM)-encompassing incident, problem, change, request, monitoring, event management, and asset lifecycle processes-ensuring compliance, operational resilience, cost optimization, service reliability, and alignment with regulatory and business requirements.
  • Monitor technology trends and identify opportunities for system enhancements, process optimization, and policy development to support evolving business needs.

Education and Experience
  • Bachelor's Degree in Computer Science, Information Technology, Management Information Systems, Engineering, Business, or other computer-related degree required.
  • ITIL Foundation Certification preferred
  • Ten (10) or more years of diversified IT experience required.
  • Three (3) or more years of direct or indirect leadership experience required.
  • Demonstrated ability to deliver IT products or services aligned with business strategy, including oversight of project timelines and vendor relationships preferred.
  • Experience with Operational Technology (OT) infrastructure preferred.
  • Experience with Portfolio and Product management, particularly in an Agile or Scaled Agile Framework (SAFe) environment preferred.
  • Demonstrated ability to adapt and execute plans based on established strategies and organizational objectives preferred.

Skills
  • Adaptability - Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful
  • AI Fundamentals - Understanding of core AI concepts and methods, ability to apply AI to job-relevant use cases and capacity to contribute to organizational AI reimagination.
  • Change Management - Change Management refers to a systematic approach for defining and implementing procedures and/or technologies to deal with changes in the environment. It can mean adapting to change, controlling change and/or effecting change.
  • Authentic Communicator - Expresses ideas and information, both verbally and in writing, clearly and credibly. Listens to understand and fosters constructive dialogue.
  • Business Acumen - Applies knowledge of MPC's business, industry, and the marketplace to advance the organization's goals. Makes decisions and recommendations clearly linked to MPC's strategy.
  • Continuous Improvement Mindset - Identifies and leads opportunities for continuous improvement and value creation, both incremental and large-scale.
  • Data-Driven Decision Making - Applies data to make informed decisions with a priority on using real-time data, analytics, and insights to optimize operations, improve safety, and enhance the company's competitive edge.
  • Digital Awareness - Actively explore, learn, and implement emerging digital tools, technologies, and trends. Involves seeking out new information, asking insightful questions, and testing innovative approaches to understand how digital solutions can create value, improve processes, or enhance experiences. Demonstrates openness to change, continuous learning, and adapting to the evolving digital landscape.
  • Energizing the Organization - Creates a purposeful, engaged, optimistic workforce.
  • Influencing Others - The ability to garner support for initiatives by gaining the respect of others and inspiring trust and confidence.
  • Ongoing Learning & Self-Development - Regularly determines new areas for learning and acquires strategies and best practices for gaining/improving knowledge, behaviors, and skills.
  • Results Driven - Drives operational and process excellence and innovative behavior by empowering others, collaborating, taking appropriate risks, making timely decisions, and holding people accountable for results.
  • Selecting and Developing People - Recognizes and selects high caliber talent, accurately assesses abilities and potential, coaches to develop capabilities and builds high- performing teams.
  • Strategic Outlook - Examines issues, generates ideas, creates future scenarios, and develops plans with a long-term perspective. Ensures short-term goals support long-term strategy and that organizational/functional strategy aligns with and supports MPC's overall business strategy.

As an energy industry leader, our career opportunities fuel personal and professional growth.
Location:
Findlay, Ohio
Additional locations:
San Antonio, Texas
Job Requisition ID:
00022814
Location Address:
539 S Main St
Education:
Employee Group:
Full time
Employee Subgroup:
Regular
Marathon Petroleum Company LP is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without discrimination on the basis of race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender identity, gender expression, reproductive health decision-making, age, mental or physical disability, medical condition or AIDS/HIV status, ancestry, national origin, genetic information, military, veteran status, marital status, citizenship or any other status protected by applicable federal, state, or local laws. If you would like more information about your EEO rights as an applicant, click here.
If you need a reasonable accommodation for any part of the application process at Marathon Petroleum LP, please contact our Human Resources Department at talentacquisition@marathonpetroleum.com. Please specify the reasonable accommodation you are requesting, along with the job posting number in which you may be interested. A Human Resources representative will review your request and contact you to discuss a reasonable accommodation. Marathon Petroleum offers a total rewards program which includes, but is not limited to, access to health, vision, and dental insurance, paid time off, 401k matching program, paid parental leave, and educational reimbursement. Detailed benefit information is available at https://mympcbenefits.com.The hired candidate will also be eligible for a discretionary company-sponsored annual bonus program.
Equal Opportunity Employer: Veteran / Disability
We will consider all qualified Applicants for employment, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws. In reviewing criminal history in connection with a conditional offer of employment, Marathon will consider the key responsibilities of the role.

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About Marathon Petroleum

Sourced by ZipRecruiter

Marathon Petroleum Corporation, headquartered in Findlay, Ohio, US, is a leading independent petroleum refining, marketing, and transportation company. Their official website can be found at marathonpetroleum.com. The company, part of the energy sector, was established in 1887, making it one of the oldest petroleum companies in the US. It operates an integrated refining, marketing and transportation system concentrated primarily in the Midwest, Northeast, East Coast, Southeast and Gulf Coast of the United States. This includes refineries, pipelines, and terminals that process and transport crude oil and refined products.

Industry

Oil and gas extraction

Company size

10,000+ Employees

Headquarters location

Findlay, OH, US

Year founded

1887

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