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Hybrid Intake Coordinator Jobs (NOW HIRING)

Intake Coordinator

Salt Lake City, UT · On-site

$19.50 - $26.48/hr

Hybrid position * Weekends required Job Essentials * Provides excellent telephone and in-person ... time of intake. * Coordinates with other departments in the facility as needed to ensure the ...

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Hybrid Intake Coordinator information

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$31

How much do hybrid intake coordinator jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for hybrid intake coordinator in the United States is $21.23, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.56 per hour, depending on experience, location, and employer.

How does a hybrid intake coordinator balance in-person and remote responsibilities in their daily workflow?

A Hybrid Intake Coordinator typically navigates a mix of in-office and remote tasks, such as meeting with clients face-to-face for initial assessments while handling documentation, scheduling, and follow-ups remotely. Effective time management and communication skills are essential, as the role often requires seamless coordination with both on-site team members and virtual colleagues. Utilizing digital tools and platforms to track client progress and maintain accurate records is a key part of the job. The hybrid structure provides flexibility but also demands adaptability to shifting priorities and environments.

What is the difference between Hybrid Intake Coordinator vs Inbound Customer Service Representative?

AspectHybrid Intake CoordinatorInbound Customer Service Representative
CredentialsHigh school diploma; healthcare or insurance knowledge often preferredHigh school diploma; customer service experience
Work EnvironmentHealthcare or insurance offices, hybrid remote/in-officeCall centers, remote or in-office
Employer & IndustryHealthcare providers, insurance companiesRetail, telecom, service industries
Search & Comparison IntentHealthcare intake, patient scheduling, insurance verificationCustomer support, inbound calls, issue resolution

The Hybrid Intake Coordinator and Inbound Customer Service Representative roles share some customer interaction skills but differ mainly in industry focus and responsibilities. The Hybrid Intake Coordinator works primarily in healthcare or insurance settings, handling patient or client intake, verification, and scheduling. In contrast, the Inbound Customer Service Representative handles general customer inquiries across various industries, focusing on issue resolution and support. Both roles require strong communication skills but serve different operational needs.

What are the key skills and qualifications needed to thrive as a hybrid intake coordinator?

To thrive as a Hybrid Intake Coordinator, you need strong organizational skills, attention to detail, and experience in administrative or healthcare settings, often supported by an associate’s or bachelor’s degree. Familiarity with electronic health records (EHR) systems, scheduling software, and secure data entry tools is typically required. Excellent communication, multitasking, and customer service skills help build rapport with clients and coordinate effectively with internal teams. These abilities ensure accurate, efficient intake processes and a positive experience for both clients and staff.

What is a hybrid intake coordinator?

A Hybrid Intake Coordinator is a professional responsible for managing the intake process of clients or patients in both in-person and virtual settings. They gather necessary information, assess initial needs, and coordinate with relevant departments to ensure a smooth onboarding experience. This role often involves scheduling appointments, handling documentation, and maintaining clear communication with clients and staff. Hybrid Intake Coordinators are essential in healthcare, social services, and other industries where efficient client intake is crucial.
More about Hybrid Intake Coordinator jobs
What cities are hiring for Hybrid Intake Coordinator jobs? Cities with the most Hybrid Intake Coordinator job openings:
What states have the most Hybrid Intake Coordinator jobs? States with the most job openings for Hybrid Intake Coordinator jobs include:
Infographic showing various Hybrid Intake Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $44,160 per year, or $21.2 per hour.

CBHI Intake Coordinator

Northeast Family Services

Worcester, MA • Hybrid

$45K - $55K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago


Job description


Ready for a summer schedule that works for you? ☀️

Summer Fun Fridays at Northeast Family Services!

We close at 12:30pm every Friday from Memorial Day through Labor Day — giving our team more time to relax, recharge, and enjoy the summer sunshine!

Northeast Family Services is seeking an experienced professional to join our growing Massachusetts CBHI team as a CBHI Intake Coordinator!

The CBHI Intake Coordinator manages all aspects of the registration and admissions process for Northeast Family Services’ five regions in Massachusetts. They are responsible for working closely and extensively with various referral sources throughout the entirety of the referral, waitlist, and assignment process, as well as maintaining client rosters for waitlist, active, transfer, and discharged clients. They process intake paperwork and required clinical documentation, such as comprehensive assessments and treatment plans. This role manages the Massachusetts Behavioral Health Access (MABHA) updates on a monthly basis. They are also responsible for answering incoming calls, gathering referral information, verifying insurance coverage, and scheduling clients’ appointments.

To be successful in the CBHI Intake Coordinator position, you should be highly organized, detail oriented, and have a working knowledge of payer portals, co-pays, deductibles, and health insurance benefits. Top candidates will also have excellent interpersonal skills and work well as part of a multidisciplinary team that includes program directors, clinicians, nurse practitioners, and peers.

If you’re looking for rewarding work, have professional experience in a behavioral health environment, and enjoy helping people obtain the support they need, don’t miss this career opportunity!

This is a hybrid Opportunity!

Qualifications:

  • Experience working with and helping clients/families with complex behavioral health needs
  • Must have prior experience with behavioral health field and familiarity with CBHI performance specifications
  • Extensive knowledge or experience of assessing for appropriate level of care for CBHI services and the capacity to effectively manage and/or triage crisis, safety and risk.
  • At least 1 year of patient intake and scheduling experience
  • Experience reviewing comprehensive assessments and treatment plans
  • Working knowledge of insurance benefits and authorizations
  • Strong computer literacy, including MS Office and Electronic Health Records (EHR)
  • Ability to keep client and company confidences
  • Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress
  • Strong time management and organizational skills
  • Applicants must be authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time
  • Access to a laptop or CPS, high speed secure internet, and a phone required for FFS positions
  • Access to high speed secure internet required for Full Time positions

Benefits:

  • Summer Fun Fridays! Early Friday closures at 12:30pm from Memorial Day through Labor Day Health, dental & vision
  • 3 weeks paid vacation
  • 11 paid holidays (including Juneteenth, the day after Thanksgiving, Christmas Eve, and NY Eve.)
  • Generous sick time including mental health days
  • After 1 year-401k retirement plan with up to 4% match
  • Voluntary short and long-term disability
  • Voluntary Life Insurance
  • Longevity award - Monetary bonus and a vacation day annually
  • Company provided laptop and cell phone
  • Personal cell phone discount

Hours:

  • Full Time Salary: $45,000 to $55,000