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Humana Customer Service Representative Jobs in Rochester, NY

U-Haul

Customer Service Representative

Webster, NY · On-site

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Rochester, NY · On-site

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Victor, NY · On-site

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

ADDMAN

Customer Service Representative

Ontario, NY · On-site

$15.50 - $21/hr

Customer Service Representative The Customer Service Representative serves as the primary point of contact for customers, ensuring timely and professional communication regarding orders, schedules ...

Addman

Customer Service Representative

Ontario, NY · On-site

$15.50 - $21/hr

Customer Service Representative The Customer Service Representative serves as the primary point of contact for customers, ensuring timely and professional communication regarding orders, schedules ...

Martinizing

Customer Service Representative

Fairport, NY · On-site

$15.25 - $20.75/hr

DESCRIPTION Martinizing Dry Cleaning is looking for energetic, outgoing Customer Service Reps! Martinizing Dry Cleaning, a nationally leading company in the dry cleaning industry, is growing its ...

Martinizing

Customer Service Representative

Fairport, NY · On-site

$15.25 - $20.75/hr

DESCRIPTION Martinizing Dry Cleaning is looking for energetic, outgoing Customer Service Reps! Martinizing Dry Cleaning, a nationally leading company in the dry cleaning industry, is growing its ...

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All JobsHumana Customer Service Representative JobsHumana Customer Service Representative Jobs in Rochester, NY

Humana Customer Service Representative information

See Rochester, NY salary details

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How much do humana customer service representative jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for humana customer service representative in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What is a Humana customer service representative?

A Humana Customer Service Representative helps members by answering questions about health insurance plans, benefits, claims, and billing. They provide support via phone, chat, or email, ensuring a positive customer experience. This role requires strong communication skills, problem-solving abilities, and knowledge of Humana's policies. Representatives also assist with enrollment, policy changes, and resolving customer concerns. The job involves handling a high volume of inquiries while maintaining professionalism and empathy.

What are the key skills and qualifications needed to thrive as a Humana customer service representative?

To thrive as a Humana Customer Service Representative, you should possess strong communication skills, proficiency in problem-solving, and a high school diploma or equivalent, with experience in customer service preferred. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer applications is typically required. Exceptional empathy, patience, and active listening enable representatives to assist members effectively, especially in sensitive healthcare situations. These skills are crucial for accurately resolving inquiries, ensuring customer satisfaction, and upholding Humana’s reputation for quality service.

What are some of the typical challenges Humana customer service representatives face in their daily work?

Humana Customer Service Representatives often encounter challenges such as managing high call volumes, addressing complex healthcare questions, and assisting members who may be experiencing stress or confusion about their benefits. Balancing efficiency with providing personalized, compassionate support is a key aspect of the role. Representatives are trained to handle sensitive information and escalate issues when needed, ensuring members receive accurate and timely assistance. These challenges help develop strong problem-solving and multitasking abilities, preparing you for advancement within customer service or other healthcare roles.

What are popular job titles related to Humana Customer Service Representative jobs in Rochester, NY?

For Humana Customer Service Representative jobs in Rochester, NY, the most frequently searched job titles are:

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The top searched job categories for Humana Customer Service Representative jobs in Rochester, NY are:

Humana Customer Service Representative jobs near you
Infographic showing various Humana Customer Service Representative job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $38,594 per year, or $18.6 per hour.

Customer Service Representative

Skip's Custom Flooring Inc

Canandaigua, NY • On-site

$17 - $25/hr

Other

PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Responsive recruiter
Benefits:

  • Employee discounts
  • Paid time off
  • Training & development
  • Opportunity for advancement
Job Summary
Skip's Custom Flooring Inc is looking for a Customer Service Representative to join our team! As a Customer Service Representative, you are a key member of the team and represent our members on client support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.
This position is right for you if you are self-motivated, energetic, and enjoy helping people. Ideally you are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.
Responsibilities:
  • Receive incoming calls in a professional and courteous manner
  • Perform marketing and sales functions to sell additional work and earn business
  • Complete work orders, return customer calls, and respond to customer complaints
  • Perform other duties as needed which may include cross-training in related positions
Qualifications:
  • Minimum three years Customer Service experience
  • Strong written and verbal communication skills
  • Detail-oriented with strong data entry skills
  • Positive Attitude
  • Team player who can work independently
Benefits/Perks
  • Growth and Career Advancement Opportunities
  • Great Working Environment

Compensation: $17.00 - $25.00 per hour
Independent Retail offers a myriad of opportunities for people of all backgrounds
When you think of jobs in retail, sales associates and store managers are probably the positions which come to mind. But what if we told you that 44% of people who work in retail don't work in sales?
Retail offers flexible, collaborative careers in logistics, marketing, project management, finance, merchandising, purchasing, technical trades, and customer service - to name just a few. Retail companies are also some of the most exciting brands in the country - and they're driving the industry's innovations in customer experience.
Retail is the #1 private-sector employer in the country
If you're seeking to make an impact from the start of your career, spark impressive change, learn new or innovative skills and most importantly, gain success in a field that rewards ambitious hard workers, retail is for you!
This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.

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