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Human Services Investigator Jobs (NOW HIRING)

City of Norfolk

Human Services Aide

Norfolk, VA · On-site

$42K - $70K/yr

... and investigation. Six months to one year experience performing similar functions. Department ... The intake Human Services Aide request and retrieve SVES for BPS I, BPS II, and Senior BPS workers.

LUMA

Human Services Supervisor - CYFS

Caldwell, ID · On-site

$27.12 - $27.70/hr

... Human Services Supervisor position in our Caldwell field office. This role is responsible for ... Employment is dependent upon satisfactory results of the investigation. BENEFITS: The State of ...

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Human Services Investigator information

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$33K

$99.4K

$144K

How much do human services investigator jobs pay per year?

As of Sep 8, 2026, the average yearly pay for human services investigator in the United States is $99,399.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,500.00 and $123,000.00 per year, depending on experience, location, and employer.

What is a human services investigator?

Human Services Investigators are professionals responsible for examining cases involving potential fraud, abuse, or violations related to public assistance programs. They review applications, interview clients and witnesses, collect evidence, and collaborate with law enforcement or other agencies to ensure compliance with relevant laws and regulations. Their work helps protect the integrity of social service programs and ensures that assistance reaches those who are truly eligible.

What are some common challenges faced by human services investigators when conducting case investigations?

Human Services Investigators often encounter challenges such as navigating sensitive situations involving vulnerable individuals, managing high caseloads, and adhering to strict confidentiality regulations. Investigators must balance thorough fact-finding with empathy, as they frequently interact with individuals in distress. Additionally, they must accurately document findings and collaborate closely with law enforcement, social workers, and legal professionals to ensure cases are resolved effectively and ethically.

What are the key skills and qualifications needed to thrive as a human services investigator, and why are they important?

To thrive as a Human Services Investigator, you need a solid understanding of investigative procedures, case management, and relevant laws or regulations, often supported by a degree in criminal justice, social work, or a related field. Familiarity with case management software, records databases, and sometimes certifications in fraud investigation are commonly required. Strong analytical thinking, attention to detail, effective communication, and interpersonal skills help investigators build trust and gather accurate information. These skills are crucial for conducting thorough investigations, ensuring compliance, and protecting vulnerable populations.

What is the difference between Human Services Investigator vs Child Protective Services Worker?

AspectHuman Services InvestigatorChild Protective Services Worker
Required CredentialsTypically requires a bachelor's degree in social work, psychology, or related field; some roles may need certificationSimilar educational requirements; often requires certification in child welfare or social work
Work EnvironmentInvestigates reports of abuse, neglect, or exploitation; may work in the field or officeFocuses on child safety, conducting home visits, interviews, and assessments
Employer & Industry UsageUsed by government agencies, child welfare organizations, and social servicesPrimarily employed by child protective services within government agencies

Both roles involve working with vulnerable populations and require similar educational backgrounds and certifications. Human Services Investigators focus on investigating reports of abuse or neglect, while Child Protective Services Workers primarily work on protecting children through assessments and intervention. The roles often overlap but differ mainly in their specific responsibilities and focus areas.

What cities are hiring for Human Services Investigator jobs?

Cities with the most Human Services Investigator job openings:

What states have the most Human Services Investigator jobs?

States with the most job openings for Human Services Investigator jobs include:

What are popular job titles related to Human Services Investigator jobs?

For Human Services Investigator jobs, the most frequently searched job titles are:

Human Services Investigator jobs near you
Infographic showing various Human Services Investigator job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 79% Full Time, 16% Part Time, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $99,399 per year, or $47.8 per hour.

Human Services Technician*

Orange County Government

Hillsborough, NC • On-site

$42K - $63K/yr

Full-time

Re-posted 4 days ago

Job description

General Description The Orange County Department of Social Services has an opening for a Human Services Technician. An employee in this class is responsible for performing one or more functions in eligibility determination for public assistance benefits. Work involves using intake and processing systems, utilizing NC FAST or other automated systems.

Work may include interviewing applicants, making changes to existing cases, keying applications, determining eligibility for energy assistance or other programs and/or assisting clients at the front desk. Work is performed under the general supervision of the Human Services Supervisor with oversight and assistance provided by the Human Services Coordinator, with some leeway to exercise independent judgment within the framework of applicable rules, regulations, policies and procedures. Does related work as required.

The hiring range is based on the Orange County Social Services Step Plan. The Step Plan is based on years of Human Services Technician experience. Full credit is given for years of experience performing the same job functions.

Partial credit is given for years of experience performing related job functions. The top half of the scale is reserved for career employees with senior level experience in the same role. Bilingual applicants are preferred.

* SBI background check with fingerprinting is required. Full Performance of Knowledge, Skills, Abilities Click the link below for full job specifications including essential functions, knowledge, skills, abilities, and physical requirements. https://www.governmentjobs.com/careers/orangecountync/classspecs/1176596 MINIMUM QUALIFICATIONS Graduation from an accredited college or university with an Associate's Degree in a human services field or social work; OR High School or General Educational Development (GED) test equivalency AND two (2) years' related experience in human services; OR An equivalent combination of training and experience as defined above

SPECIAL REQUIREMENTS All offers of employment are conditional upon successful clearance of a background check. Employment cannot commence until the employee has been cleared. Bilingual applicants are preferred.

Please attach transcript with application. In accordance with Section 28 of the Orange County Code of Ordinances, and/or relevant State and Federal statutes, candidates for employment may be required to undergo fingerprinting and a criminal history background check based on the job responsibilities of the position. A fingerprinting check is conducted by the State Bureau of Investigation (SBI) and a criminal history background check is conducted by an authorized Federal or State regulatory agency to determine eligibility for appointment.

Employment is contingent upon successful clearance through these checks, which are mandated for certain roles depending on the nature of the job and applicable laws. Further, all offers of employment are contingent upon the satisfactory verification of your eligibility for employment, successful completion of the required pre-employment testing and/or screening, including drug testing when required and the submission and approval of all new hire documentation completion of your new hire paperwork. As with all positions with the Department of Social Services, this position may be required to serve in shelters in time of natural and man-made disasters including overnight and weekends.

The duties assigned during this time may vary from your regularly assigned duties. Assigned duties will be at the discretion of the Social Services Director. Orange County is an Equal Opportunity and Affirmative Action Employer Supplemental Information.

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