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Human Service Certificate Jobs in Springfield, MA

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Human Service Certificate information

See Springfield, MA salary details

$17.4K

$46.4K

$67.8K

How much do human service certificate jobs pay per year?

As of Aug 3, 2026, the average yearly pay for human service certificate in Springfield, MA is $46,391.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,900.00 and $56,800.00 per year, depending on experience, location, and employer.

What is a human service certificate?

A Human Service Certificate job involves assisting individuals or communities in need by providing support, advocacy, and resources. These roles are often found in social services, healthcare, mental health, and nonprofit organizations. Job titles may include case aide, community support worker, or behavioral health technician. This certificate demonstrates knowledge of human services principles, ethics, and client support skills, making it a valuable credential for entry-level positions.

What types of career paths are available to those with a human service certificate?

A Human Service Certificate can open doors to a variety of entry-level positions in the social services field, such as case aide, youth support worker, community outreach assistant, and residential counselor. Many professionals use this credential as a steppingstone, gaining experience before advancing to roles like case manager or pursuing further education. The work environment may range from non-profit agencies and government organizations to healthcare or educational settings, where teamwork and collaboration with other support professionals are common. Over time, continued training and field experience can lead to supervisory or specialist positions, offering long-term growth and development opportunities. Employers often value demonstrated compassion, reliability, and a commitment to serving individuals and communities in need.

What are the key skills and qualifications needed to thrive in the human service certificate position, and why are they important?

To thrive in roles requiring a Human Service Certificate, you need a foundational understanding of social services practices, crisis intervention, and case management, usually supported by completion of a recognized human services certificate program. Familiarity with client management software, documentation protocols, and relevant state or agency certifications is often required. Strong interpersonal communication, empathy, cultural sensitivity, and problem-solving abilities are highly valued in this field. These skills are crucial for effectively supporting diverse client populations and ensuring ethical, effective service delivery in challenging environments.

What are popular job titles related to Human Service Certificate jobs in Springfield, MA? For Human Service Certificate jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Human Service Certificate jobs in Springfield, MA look for? The top searched job categories for Human Service Certificate jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Human Service Certificate jobs? Cities near Springfield, MA with the most Human Service Certificate job openings:
Infographic showing various Human Service Certificate job openings in Springfield, MA as of July 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, 2% Temporary, 2% Contract, and 1% Nights. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $46,391 per year, or $22.3 per hour.

Human Services Coordinator II

Department of Developmental Services

Holyoke, MA โ€ข On-site

$20.75 - $27.25/hr

Full-time

Posted 13 days ago


Job description

The Department of Developmental Services (DDS) is excited to offer a career growth opportunity to a motivated and talented individual for the Human Services Coordinator Supervisor position in the Holyoke Chicopee Area Office.
The Human Services Coordinator Supervisor (HSC II) will work with assigned staff and the Area Office Supervisory Team to build respectful and collaborative partnerships with individuals, families, guardians, provider agencies and other stakeholder groups involving the work of the Area Office and Department. The HSC II provides direct supervision, support, consultation, and orientation to assigned Human Service Coordinator Is and other staff. The HSC II is considered a critical and integral member of the Area Office supervisory team in planning and resource allocation activity involving community services. The HSC II will supervise the ASD, Children, and Transition SC's.
Additional Human Services Coordinator II responsibilities include: the planning, prioritization, and coordination of work by assigned staff which incorporate administrative, supportive and educational components; monitoring of Individual Service Plans; maintaining compliance with all relevant policies and procedures. This position is also responsible for assuring that case documentation is maintained and consistent with standards and identifying individual cases involving health, safety, risk and changing needs and ensuring that they are brought to the attention of the Area Director or designee(s), while engaging in problem solving. The HSC II also monitors and provides consistent performance planning, feedback and evaluations to assigned staff. This position will also perform other related duties as required.
PLEASE NOTE:
  • Schedule: Monday through Friday, 9:00am - 5:00pm; Days off: Sunday/Saturday

Flexibility required to meet the needs of the Area Office.
About the Department of Developmental Services
The mission of the Department of Developmental Services (DDS) is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities including Autism Spectrum Disorder to participate fully and contribute meaningfully to their communities as valued members. DDS serves over 43,000 vulnerable individuals throughout their lifetimes, providing a spectrum of day, employment, and residential supports. The agency directly oversees and manages $3 billion in public funds ($2.7B+ operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government.
For more information about our agency and programs visit: www.mass.gov/dds
Pre-Offer Process:
Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.
  • Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Recommended candidates must successfully complete pre-employment screening which includes:
  • Disabled Persons Protection Commission (DPPC) Abuse Registry Search: https://www.mass.gov/info-details/dppc-abuser-registry
  • Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services. http://www.mass.gov/hhs/cori
  • National Background Checks, Chapter 234 of the Acts of 2014, conduct fingerprint-based check.
  • https://www.mass.gov/lists/dds-fingerprint-background-checks

ADA Reasonable Accommodation:
If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests .
For technical help with Mass Careers , including logging into your profile and/or resetting your password, please call the Employee Service Center at 617-979-8500 for assistance.
For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800- 510-4122 Ext. #4.
Qualifications:
First consideration will be given to those applicants that apply within the first 14 days.
Applicants must have (A) at least four (4) years of full-time, or equivalent part-time, case management or clinical/therapeutic experience (B) any equivalent combination of the required experience and the substitutions below.
Based on assignment, travel may be required. Incumbents who elect to use a motor vehicle for travel must have a current and valid motor vehicle driver's license at a class level specific to assignment.
Substitutions:
I. A Bachelor's degree or higher in a related field may substitute for two (2) years of the required (A) experience.
Based on assignment as Qualified Intellectual Disabled Professionals, within the Department of Developmental Services, a Bachelor's degree or higher in social work, psychology, sociology, counseling, counseling education, education of the physically or emotionally handicapped, education of the multiple handicapped, education of the learning disabled, human services, rehabilitation, rehabilitation counseling, nursing, recreation therapy, art therapy, dance therapy, music therapy, physical education or other a related field is required.
Based on assignment as a Mental Health Case Manager or Forensic Transition Team Coordinator, within the Department of Mental Health, a Bachelor's degree or higher in social work, psychology, sociology, counseling, counseling education, education of the physically or emotionally handicapped, education of the multiple handicapped, education of the learning disabled, human services, rehabilitation counseling, education or other a related field is required.
Salary placement is determined by a combination of factors, including the candidate's years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division's Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range
Comprehensive Benefits
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
Want the specifics? Explore our Employee Benefits and Rewards!
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.