Human Resources Operations Manager Jobs in Portland, OR

Hi, we're Stumptown. We're a coffee company, and we source, roast, taste, package, sell, deliver, brew and serve what we firmly believe is the best coffee on the planet. We are progressive, open, and evolving but uncompromising in our commitment to quality. We work hard, collaborate constantly and have fun every day. We pride ourselves on our passion for excellence, our spirit of generosity and on the long-term relationships we nurture as we guide our coffee from the good hands of our hardworking partners at origin into the cups of our customers. If you love coffee, people and getting things done, this just might be the place for you.

Summary

The HR Generalist supports the employee experience across Stumptown by partnering with leaders and employees in retail, operations and support teams. This role provides day-to-day HR support, coordinates HR programs and initiatives, promotes engagement and compliance, and serves as a trusted resource throughout the employee lifecycle. This position is based out of our Portland, Oregon headquarters and requires on-site presence at least 50% of the time.

Essential Functions

Talent Acquisition & Onboarding

• Manage full-cycle recruitment for assigned roles, including sourcing, screening, interview coordination, offers, and pre-employment follow-up.

• Partner with hiring managers to define staffing needs, role requirements, and recruitment strategies.

• Support Stumptown's employment brand through clear job postings and consistent candidate communication.

• Maintain onboarding materials and resources for new hires and managers.

• Facilitate orientation and onboarding activities that support new hire success.

HR Operations

• Process employee lifecycle changes in the HRIS, including hires, transfers, compensation updates, leaves, and terminations.

• Support HRIS administration, reporting, audits, troubleshooting, and process improvements.

• Support accurate payroll processing through timecard review, data audits, discrepancy resolution, and Payroll partnership.

• Administer employee benefits, including inquiries, enrollment, COBRA, ACA compliance, deductions, and carrier coordination.

• Support the preparation, submission, and documentation of annual and quarterly compliance filings and audits.

• Coordinate workers' compensation claims and related reporting, documentation, and OSHA recordkeeping as applicable.

• Maintain accurate employee records, HR documentation, compliance files, and legal retention requirements.

Employee Relations

• Serve as a trusted resource for employees and managers regarding HR policies, benefits, workplace concerns, performance issues, and employment practices.

• Foster positive employee relations through coaching, conflict resolution, and proactive communication.

• Conduct and document workplace investigations related to employee concerns, policy violations, and performance issues while maintaining confidentiality.

• Partner with leadership to provide guidance on corrective action, performance management, employee development, and policy interpretation.

Employee Experience & HR programing

• Assist with executing a variety of employee engagement programs, activities and events that support a positive employee experience across multiple business functions.

• Support various HR programs, including performance management, benefits open enrollment, leave administration, employee surveys, policy updates, DEIB activations, and training initiatives.

• Assist with HR communications, policy implementation, and change management initiatives.

• Perform other duties as assigned to support the HR team and organizational needs.

Supervisory Responsibilities

• None

Qualifications

• Minimum of 3 years of HR experience with demonstrated knowledge across talent acquisition, employee relations, compliance, HR operations, and employee engagement.

• Bachelor's degree in Human Resources, Business Administration, or a related field preferred. PHR, SHRM-CP, or comparable HR certification may substitute for degree requirements.

• Experience within retail, hospitality, food and beverage, manufacturing, or consumer packaged goods environments preferred.

• Working knowledge of federal, state, and local employment laws, including wage and hour regulations, leave administration, ADA, FMLA, and EEO requirements.

• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.

• Excellent verbal and written communication skills with the ability to build relationships across all levels of the organization.

• Proficiency with HRIS platforms, advanced Microsoft Excel skills (including formulas, pivot tables, data analysis, and reporting), and the ability to quickly learn and effectively utilize new systems and technologies.

Physical Demands

• Ability to remain seated and work at a computer for extended periods.

• Ability to occasionally stand, walk, and move throughout office, retail, and production environments.

• Ability to lift and carry up to 20 pounds.

Work Environment

• This position is based at the company's headquarters in Oregon and follows a hybrid work schedule, with a minimum of 50% of working time spent on-site.

• Regular interaction with office, retail, roasting, production, and warehouse teams is expected.

• Occasional travel between local company locations may be required.

• Flexibility to work outside standard business hours on an as-needed basis to support recruiting events, employee meetings, or business operations is expected.

Pay Transparency & Benefits:

The target base compensation for this position can range from $70,000 and $80,000, plus bonus potential. Stumptown Coffee offers a comprehensive employee benefits program, including: medical, dental and vision insurance; Employee Assistance Program (EAP); Flex Spending Accounts; company-paid and supplemental Life Insurance, Accident, Hospital, Critical Illness and Long Term Disability insurance; Paid New Parent Leave; Short-Term Disability insurance or paid leave programs; 9 paid holidays (plus 1 personal holiday); vacation; sick leave benefits; and, paid HumansKind (Volunteer) hours. And - an amazing employee discount! Additionally, we offer a 401(k) savings plan which includes an employer match of 100% for the first 3% of earnings that you contribute plus 50% of the next 2% you contribute.

At Stumptown, we welcome diversity and celebrate that our communities include individuals from all backgrounds, identities, and walks of life. We strive every day to foster an environment of inclusion, diversity, equity, and accessibility that supports our employees, customers and communities. We know that embracing diversity makes us stronger, enriches our culture, and allows us to grow together. We encourage candidates with diverse backgrounds, identities, skills, and abilities to apply. If you require reasonable accommodation in completing the application, interview or assessment process, please direct your inquiries to a member of the People team at jobs@stumptowncoffee.com or by calling (855) 711-3385. We are proud to be a B Corp and equal opportunity employer.