Human Resources Operations Manager Jobs in Puerto Rico

Anticipated End Date:

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Director, HR Business Partner (Dir Human Resources)

Location: This role requires associates to be in-office3days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

Carelon Global Solutions (CGS), a fully owned subsidiary of Elevance Health, is a healthcare solutions company that is simplifying complex operational processes to improve the health of the healthcare system. Our Puerto Rico location operates a bilingual Spanish and English call center, providing clear and precise answers to customer queries.

The Director, HR Business Partner provides senior-level HR leadership and support for Carelon Global Solutions in Puerto Rico. This role partners with local and regional leaders to translate business priorities into practical people strategies that support organizational effectiveness, leader capability, associate engagement, retention, culture, and talent outcomes.

The Director brings a strong understanding of the business, operating model, workforce dynamics, and local market considerations to help leaders address people-related opportunities and challenges. This role also provides field perspective to enterprise HR teams to ensure programs, tools, policies, and processes are effectively implemented and connected to the needs of the business.

How you will make an impact:

• Serves as a trusted HR advisor to leaders, providing counsel on people strategy, organizational effectiveness, workforce planning, culture, and associate experience.
• Understands business priorities, performance, operating model, roles, responsibilities, and organizational health to identify opportunities and recommend practical people solutions.
• Uses data and insights, including engagement, retention, talent, and performance, to assess workforce needs and guide leader decision-making.
• Coaches and influences leaders on talent, performance, change management, leadership effectiveness, associate engagement, and effective use of HR tools and resources.
• Partners with HR Centers of Excellence to ensure consistent and effective HR delivery.
• Supports key talent priorities, including performance management, talent reviews, succession planning, engagement action planning, retention, and associate development.
• Provides perspective to enterprise HR teams on what is working well, where process improvements are needed, and how HR programs can be better tailored for local execution.
• Promotes a one-Elevance mindset by connecting local HR work to broader enterprise priorities, best practices, and associate experience goals.
• Develops HR policies and ensures enterprise consistency of best approaches.
• Leads and develops HR staff, deploying resources to meet the needs of the various clients represented at each location.
• Provides field perspective during creation of enterprise HR tools/programs/processes.
• Leads, develops, and deploys HR team members and resources to meet the needs of the CGS Puerto Rico organization.
• Hires, trains, coaches, counsels and evaluates performance of direct reports.

Minimum Requirements:

Requires a BA/BS degree in related field and a minimum of 9 years related experience; or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities, and Experiences:

• Strongly preferred MA/MS/MBA degree and HR related designation.
• Experience supporting Puerto Rico-based associate populations strongly preferred.
• Bilingual English/Spanish proficiency preferred.
• Experience supporting a matrixed, multi-site, healthcare, operations, shared services, or global business environment preferred.

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Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process should submit the following form: Accessibility Accommodation Request Form and a member of the team will be in contact. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.

NOTE: Workday keeps job postings active through 11:59:59 PM on the day before the listed end date. Example: If the end date is 3/13, the posting will automatically come down on 3/12 at 11:59:59 PM. In other words - the job is posted until 3/13, not through 3/13.