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Hr Service Center Jobs (NOW HIRING)

Willis Towers Watson

Service Center Manager

Richardson, TX · On-site

$60K - $90K/yr

The Role The Service Center Manager is responsible for overseeing daily operations of the service ... Collaborate with cross-functional teams (HR, IT, Operations) * Leverage technology and tools to ...

iQuasar LLC

Service Center Analyst

$21.63/hr

Makpar has an exciting opportunity for a Service Center Analyst to join our growing team. This role ... Creating, tracking, and resolving Human Resources (HR) application incidents and service requests.

iQuasar LLC

Service Center Analyst

Washington, DC · On-site

$21.63/hr

Makpar has an exciting opportunity for a Service Center Analyst to join our growing team. This role ... Creating, tracking, and resolving Human Resources (HR) application incidents and service requests.

IQUASAR LLC

Service Center Analyst

Denver, CO · Remote

$21.63/hr

Makpar has an exciting opportunity for a Service Center Analyst to join our growing team. This role ... Creating, tracking, and resolving Human Resources (HR) application incidents and service requests.

IQUASAR LLC

Service Center Analyst

Washington, DC · On-site

$21.63/hr

Makpar has an exciting opportunity for a Service Center Analyst to join our growing team. This role ... Creating, tracking, and resolving Human Resources (HR) application incidents and service requests.

Times Supermarkets

Service Center Clerk

Honolulu, HI · On-site

$18.75/hr

Service Center Clerk Department: Front End Report to: Front End Manager to Store Director Starting rate of pay: $18.75/hr Company Benefits: Flexible Hours Employee Discount 10 Paid Holidays ...

Times Supermarket

Service Center Clerk

Lihue, HI · On-site

$18.75/hr

Service Center Clerk Department: Front End Report to: Front End Manager to Store Director Starting rate of pay: $18.75/hr Company Benefits: • Flexible Hours • Employee Discount • 10 Paid ...

Times Supermarket

Service Center Clerk

Koloa, HI · On-site

$18.75/hr

Service Center Clerk Department: Front End Report to: Front End Manager to Store Director Starting rate of pay: $18.75/hr Company Benefits: • Flexible Hours • Employee Discount • 10 Paid ...

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How much do hr service center jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for hr service center in the United States is $19.96, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.39 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an HR Service Center Specialist, and why are they important?

To thrive as an HR Service Center Specialist, you need a solid understanding of HR policies, procedures, and employment regulations, typically supported by a degree in human resources or a related field. Familiarity with HR information systems (HRIS), case management tools, and ticketing platforms is essential. Exceptional communication, problem-solving, and customer service skills help you effectively support employees and resolve HR-related inquiries. These skills and qualities are crucial for ensuring accurate, efficient, and positive HR support across an organization.

What are some typical challenges faced by professionals working in an HR Service Center, and how can they be managed?

Professionals in an HR Service Center often handle a high volume of employee inquiries related to payroll, benefits, and HR policies. A common challenge is balancing efficiency with personalized service, especially during peak periods like open enrollment. Effective time management, strong communication skills, and familiarity with HR information systems are crucial for managing these demands. Collaboration with other HR teams and continuous process improvement also help ensure that employee needs are met promptly and accurately.

What is an HR Service Center?

An HR Service Center is a centralized resource within an organization that handles human resources-related inquiries and processes. It serves as a point of contact for employees and managers to get assistance with HR topics such as payroll, benefits, leave management, onboarding, and policy questions. The service center streamlines HR operations, improves efficiency, and ensures consistent communication across the company. By providing support through phone, email, or online portals, HR Service Centers help employees resolve their issues quickly and efficiently.
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What cities are hiring for Hr Service Center jobs? Cities with the most Hr Service Center job openings:
What states have the most Hr Service Center jobs? States with the most job openings for Hr Service Center jobs include:
Hr Service Center jobs near you
Infographic showing various Hr Service Center job openings in the United States as of July 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $41,527 per year, or $20 per hour.
Service Center Manager

Service Center Manager

Willis Towers Watson

Richardson, TX • On-site

$60K - $90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Willis Towers Watson rating

8.3

Company rating: 8.3 out of 10

Based on 43 frontline employees who took The Breakroom Quiz

40th of 146 rated financial services

Job description


The Role
The Service Center Manager is responsible for overseeing daily operations of the service center, ensuring exceptional client service, and driving team performance. This role leads agents, manages key performance metrics, and implements strategies to enhance client satisfaction, operational efficiency, and employee engagement.
The Responsibilities
Operations Management
  • Oversee day-to-day service center operations, including inbound/outbound call activities
  • Ensure service levels, response times, and quality standards are consistently met
  • Monitor call volume trends and adjust staff schedules accordingly
  • Develop and implement operational processes to improve efficiency

Leadership & Development
  • Lead, coach, and develop customer service representatives
  • Set performance goals and conduct regular evaluations and feedback sessions
  • Foster a positive, high-performance team environment
  • Manage hiring, onboarding, and training of new staff

Performance & Metrics
  • Track and analyze key performance indicators (KPIs) such as:
    • Average handle time (AHT)
    • First call resolution (FCR)
    • Net Promoter Score (NPS)
    • Service level agreement (SLA) compliance
  • Prepare and present performance reports to senior leadership
  • Implement continuous improvement strategies based on data insights

Client Experience
  • Ensure high-quality client interactions and issue resolution
  • Handle escalated client complaints and complex issues
  • Identify opportunities to enhance the overall client journey

Process Improvement & Strategy
  • Identify process gaps and implement solutions to improve productivity
  • Collaborate with cross-functional teams (HR, IT, Operations)
  • Leverage technology and tools to optimize call center performance

Compliance & Quality Assurance
  • Ensure adherence to company policies, procedures, and regulatory requirements
  • Monitor call quality and implement quality assurance programs
  • Maintain documentation and standard operating procedures

Qualifications
The Qualifications
Experience and Expertise
  • 5+ years of service center or client service experience
  • 2+ years in a leadership or management role
  • Working knowledge of investment and insurance products.
  • Familiarity with Service Center technology including call routing and workforce management tools

Skills & Competencies
  • Strong leadership and team management abilities
  • Excellent communication and interpersonal skills
  • Data-driven decision-making and analytical skills
  • Proficiency in service center software and CRM systems
  • Ability to manage multiple priorities in a fast-paced environment
  • Problem-solving and conflict resolution skills

Education
  • Bachelor's degree preferred

Compensation and Benefits
Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).
Compensation
The base salary compensation range being offered for this role is $60,000- $90,000 USD per year. This role is also eligible for an annual short-term incentive bonus.
Company Benefits
WTW provides a competitive benefit package which includes the following (eligibility requirements apply):
  • Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
  • Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off
  • Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). All Level 38 and more senior roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans.

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.
EOE, including disability/vets

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