ZipRecruiter

Log In

1

Hr Service Center Jobs (NOW HIRING)

Makpar

Service Center Analyst

Denver, CO · On-site +1

Makpar has an exciting opportunity for a Service Center Analyst to join our growing team. This role ... Creating, tracking, and resolving Human Resources (HR) application incidents and service requests.

Makpar

Service Center Analyst

Washington, DC · Remote

Makpar has an exciting opportunity for a Service Center Analyst to join our growing team. This role ... Creating, tracking, and resolving Human Resources (HR) application incidents and service requests.

next page

Showing results 1-20

All JobsHr Service Center Jobs

Hr Service Center information

See salary details

$13

$19

$26

How much do hr service center jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for hr service center in the United States is $19.96, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.39 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an HR Service Center Specialist, and why are they important?

To thrive as an HR Service Center Specialist, you need a solid understanding of HR policies, procedures, and employment regulations, typically supported by a degree in human resources or a related field. Familiarity with HR information systems (HRIS), case management tools, and ticketing platforms is essential. Exceptional communication, problem-solving, and customer service skills help you effectively support employees and resolve HR-related inquiries. These skills and qualities are crucial for ensuring accurate, efficient, and positive HR support across an organization.

What are some typical challenges faced by professionals working in an HR Service Center, and how can they be managed?

Professionals in an HR Service Center often handle a high volume of employee inquiries related to payroll, benefits, and HR policies. A common challenge is balancing efficiency with personalized service, especially during peak periods like open enrollment. Effective time management, strong communication skills, and familiarity with HR information systems are crucial for managing these demands. Collaboration with other HR teams and continuous process improvement also help ensure that employee needs are met promptly and accurately.

What is an HR Service Center?

An HR Service Center is a centralized resource within an organization that handles human resources-related inquiries and processes. It serves as a point of contact for employees and managers to get assistance with HR topics such as payroll, benefits, leave management, onboarding, and policy questions. The service center streamlines HR operations, improves efficiency, and ensures consistent communication across the company. By providing support through phone, email, or online portals, HR Service Centers help employees resolve their issues quickly and efficiently.
More about Hr Service Center jobs
What cities are hiring for Hr Service Center jobs? Cities with the most Hr Service Center job openings:
What states have the most Hr Service Center jobs? States with the most job openings for Hr Service Center jobs include:
Hr Service Center jobs near you
Infographic showing various Hr Service Center job openings in the United States as of July 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $41,527 per year, or $20 per hour.
Service Center Analyst

Service Center Analyst

Makpar

Denver, CO • On-site, Remote

Full-time

Re-posted 22 days ago

Job description

Who we are:
Makpar is a comprehensive professional and technical solutions provider for the Federal government. We combine functional and technical expertise in cloud engineering, data management, cybersecurity and emerging technologies to deliver mission success. We build the right IT solution for government clients by partnering with them to understand their WHAT, WHY, and HOW. Using our signature consulting methodology that we call "The Makpar Way," we help agencies navigate the ongoing changes in the Federal technology landscape. We succeed where others fail because of our connected and engaged workforce are dedicated to delivering success for our clients and the American people.
Our Mission: We solve complex problems for the Federal government to accelerate access to citizen services.
When it comes to excellence, we deliver. Learn more about our employer brand at makpar.com/careers.
The Position:
Makpar has an exciting opportunity for a Service Center Analyst to join our growing team. This role is largely responsible for providing remote customer support for Federal Government systems and applications. Support for these systems is primarily provided over the phone and through electronic communications such as email and fax. We are looking for a highly competent, customer service-oriented, and motivated individual to fill this role. The ideal candidate must reside within an hour's commute of Washington, D.C or Denver, CO.
Role Specific Duties:
  • Handling incoming phone requests from customers
  • Handling incoming electronic requests (Chat, Email, and Fax) from customers
  • Creating, tracking, and resolving Human Resources (HR) application incidents and service requests.
  • Fulfilling customer requests in a timely manner to meet Service Level Agreements (SLAs)
  • Researching customer requests to ensure accurate information and resolutions are provided
  • Escalating customer requests that cannot be handled at the Service Center to the appropriate support team
  • Using customer service skills to clarify customer issues and requests to ensure proper resolution or escalation
  • Creating, updating, and retiring service center knowledge documentation
  • Attend and participate in team meetings to surface and discuss process improvements and service offering changes

Required Qualifications:
  • High school diploma or equivalent required; Bachelor's degree preferred.
  • Must reside within an hour's commute of Washington, D.C or Denver, CO.
  • Minimum of 2 years in customer service; experience in a service desk or call center environment preferred.
  • HDI Analyst Certification (e.g., CSA, SCA, DST) required within 90 business days of hire.
  • Strong critical thinking abilities.
  • Excellent active listening and communication skills.
  • Experience with ticketing applications (Jira, ServiceNow, or other customer service tracking systems).
  • Familiarity with BMC Remedy Service Management preferred.
  • Experience providing technical support for any Human Resource based IT applications preferred.
  • This role requires a clearance. Candidates must be a US Citizen or a Legal Permanent Resident (Green Card status) for a minumum of 3 years to obtain.

Benefits:
At Makpar Corporation we understand that we all need to balance work and life - that is why we have a great benefits package, excellent training and career development opportunities, flexible work schedules along with a generous compensation package. At Makpar, we believe in keeping our employees happy, healthy and engaged. We pride ourselves in providing outstanding benefits, creating environments where employees are encouraged to be themselves, collaborate, and be inquisitive in order to achieve goals.
Start your career today and be a part of something meaningful!
Makpar is an Equal Opportunity Employer.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply