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Hourly Live Chat Operator Jobs (NOW HIRING)

Commonwealth Motors

BDC Representative

Lawrence, MA

$15.75 - $21/hr

Commonwealth Motors has been a family owned and operated business since 1991. Our employees have ... Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ...

Surf Internet

Technical Support Representative

La Porte, IN · On-site

$16 - $18/hr

The Technical Support Representative is responsible for assisting customers via phone and live chat ... Familiarity with Microsoft Windows, Mac OSX, iOS, Android and other operating systems * Ability to ...

Commonwealth Motors

BDC Representative

Lawrence, MA · On-site

$15.75 - $21/hr

Commonwealth Motors has been a family owned and operated business since 1991. Our employees have ... Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ...

Chevrolet of New Bern

Service Coordinator

New Bern, NC · On-site

$18 - $22.75/hr

Family owned and operated * Long term job security * Health and wellness * Flexible Work Schedule ... Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ...

Chevrolet of New Bern

Service Coordinator

New Bern, NC

$15.75 - $19.75/hr

Family owned and operated * Long term job security * Health and wellness * Flexible Work Schedule ... Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ...

Chevrolet of New Bern

Service Coordinator

New Bern, NC

$18 - $22.75/hr

Family owned and operated * Long term job security * Health and wellness * Flexible Work Schedule ... Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ...

Commonwealth Motors

BDC Representative

Lawrence, MA

$15.75 - $21/hr

Commonwealth Motors has been a family owned and operated business since 1991. Our employees have ... Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ...

Chevrolet of New Bern

Service Coordinator

New Bern, NC · On-site

$18 - $22.75/hr

Family owned and operated * Long term job security * Health and wellness * Flexible Work Schedule ... Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ...

Commonwealth Motors

BDC Representative

Lawrence, MA · On-site

$15.75 - $21/hr

Commonwealth Motors has been a family owned and operated business since 1991. Our employees have ... Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ...

Chevrolet of New Bern

Service Coordinator

New Bern, NC · On-site

$18 - $22.75/hr

Family owned and operated * Long term job security * Health and wellness * Flexible Work Schedule ... Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ...

O'Neil GMC

Internet sales coordinator

Warminster, PA

Family owned and operated * Long term job security * Health and wellness * Flexible Work Schedule ... Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ...

Kline Volvo

Technology Coordinator

Saint Paul, MN · On-site

Family owned and operated * Long term job security * Health and wellness * Flexible Work Schedule ... Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ...

O'Neil GMC

Internet sales coordinator

Warminster, PA · On-site

Family owned and operated * Long term job security * Health and wellness * Flexible Work Schedule ... Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ...

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Hourly Live Chat Operator information

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$14

$27

$44

How much do hourly live chat operator jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for hourly live chat operator in the United States is $27.75, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $28.12 per hour, depending on experience, location, and employer.

What is the difference between Hourly Live Chat Operator vs Customer Service Representative?

AspectHourly Live Chat OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or higher; communication skills
Work EnvironmentRemote or on-site, online chat platformsCall centers, retail, or office settings
Industry UsageOnline retail, tech support, service industriesRetail, telecom, banking, and more
Search & Comparison IntentOnline chat support roles, remote customer serviceCustomer support, inbound calls, client interaction

While both roles involve assisting customers, Hourly Live Chat Operators primarily communicate via online chat platforms, often remotely, focusing on quick, written support. Customer Service Representatives may handle calls or in-person interactions, providing broader support across multiple channels. Both require strong communication skills and basic technical knowledge, but the work environment and interaction methods differ.

What are the most common challenges faced by hourly live chat operators, and how can they be managed effectively?

Hourly live chat operators often encounter challenges such as handling multiple conversations simultaneously, addressing diverse customer inquiries quickly, and maintaining a friendly tone under pressure. To manage these challenges, it's important to develop strong multitasking and time management skills, stay familiar with company policies and resources, and use pre-approved templates or scripts when appropriate. Regular communication with team leads and participation in ongoing training can also help operators stay updated and confident in their responses.

What are Hourly Live Chat Operators?

Hourly Live Chat Operators are professionals who provide real-time assistance to customers or website visitors through online chat platforms. They typically answer questions, resolve issues, and offer information about products or services. These operators work on an hourly wage basis and may serve multiple clients or companies, often from a remote location. Their main goal is to ensure a positive customer experience by responding quickly and accurately to inquiries.

What are the key skills and qualifications needed to thrive as an Hourly Live Chat Operator, and why are they important?

To thrive as an Hourly Live Chat Operator, you need excellent written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms like Zendesk or LiveChat, and basic troubleshooting tools is typically required. Strong problem-solving abilities, patience, and the capacity to multitask help operators deliver outstanding customer experiences. These skills ensure efficient, accurate, and friendly support that strengthens customer satisfaction and loyalty.
More about Hourly Live Chat Operator jobs
What cities are hiring for Hourly Live Chat Operator jobs? Cities with the most Hourly Live Chat Operator job openings:
What are the most commonly searched types of Live Chat Operator jobs? The most popular types of Live Chat Operator jobs are:
What states have the most Hourly Live Chat Operator jobs? States with the most job openings for Hourly Live Chat Operator jobs include:
What job categories do people searching Hourly Live Chat Operator jobs look for? The top searched job categories for Hourly Live Chat Operator jobs are:
Hourly Live Chat Operator jobs near you
Infographic showing various Hourly Live Chat Operator job openings in the United States as of May 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $57,721 per year, or $27.8 per hour.
BDC Representative

BDC Representative

Commonwealth Motors

Lawrence, MA

$15.75 - $21/hr

Other

Posted 5 days ago

Job description

Do you love working with new technologies and innovative products? We are seeking energetic individuals to join our unique and fast-paced Business Development Team. This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience.

In this role, you will be the link between the buyer and their future vehicle. You will assist the customer with questions regarding the company, perspective vehicles, and their ability to purchase.  You will learn about all of the newest vehicles and technologies on the market. We have an in-house training team dedicated to your success; offering online and in-store training programs with our manufacturers.

Commonwealth Motors has been a family owned and operated business since 1991. Our employees have always been the main focus in helping to grow our business into the largest dealer group north of Boston.

A proud member of the Commonwealth and of Lawrence, MA, we also recognize the value of giving back to the community. That’s why we’ve given back to a variety of local charities and youth organizations throughout the 20+ years we’ve been here.

The customer always comes first but without great employees we could not achieve this.

What We Offer

  • Medical and Dental
  • Growth opportunities
  • Family owned and operated
  • Flexible Work Schedule

Responsibilities include but are not limited to the following

  • Answer customer calls and establish follows-up with sales appointments
  • Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
  • Provide customers with initial product information & direct them to the appropriate dealership resources
  • Present initial financing options based on customer needs
  • Follow up with leads that are not ready to make an appointment or no-show
  • Participate in team & process development sessions – keeping positive relationships with teammates, sales teams and dealership management
  • Utilize CRM tracking system daily

Qualifications

  • At least one previous role based in strong customer service experience
  • Team player attitude
  • Prompt and courteous
  • Enthusiastic personality
  • Must have strong computer skills
  • Bilingual a plus

Apply