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Hourly Inmate Call Monitoring Jobs in Colorado (NOW HIRING)

Call Your Mother Deli

Sanitation Supervisor

Denver, CO · On-site

Hourly pay plus generous tips = $21.29/hour, plus tips for all positions. With tips, your pay is ... Call Your Mother is the Jew-ish deli where Boca meets Brooklyn, grandma-level hospitality meets ...

Call Your Mother Deli

Sanitation Supervisor

Denver, CO · On-site

$29 - $31/hr

Hourly pay plus generous tips = $21.29/hour, plus tips for all positions. With tips, your pay is ... Call Your Mother is the Jew-ish deli where Boca meets Brooklyn, grandma-level hospitality meets ...

Call Your Mother Deli

Baker & Prep Cook

Denver, CO · On-site

$27 - $29/hr

Hourly pay plus generous tips = $19.29/hour, plus tips for all positions. With tips, your pay will ... Call Your Mother is the Jew-ish deli where Boca meets Brooklyn, grandma-level hospitality meets ...

New

Call Your Mother Deli

Baker & Prep Cook

Denver, CO · On-site

Hourly pay plus generous tips = $19.29/hour, plus tips for all positions. With tips, your pay will ... Call Your Mother is the Jew-ish deli where Boca meets Brooklyn, grandma-level hospitality meets ...

New

Constellis

Dispatcher/Alarm Monitor

Lakewood, CO

$32.21/hr

COMPENSATION HOURLY RATE:$32.21/hr. + $5.09/hr. H&W RESPONSIBILITIES * Monitor Federal Protection ... Log all calls in database including required details of each call. * Keepadditionaldetailed logs ...

Constellis

Dispatcher/Alarm Monitor

Lakewood, CO · On-site

$32.21/hr

COMPENSATION HOURLY RATE: $32.21/hr. + $5.09/hr. H&W RESPONSIBILITIES * Monitor Federal Protection ... Log all calls in database including required details of each call. * Keep additional detailed logs ...

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Hourly Inmate Call Monitoring information

What is the difference between Hourly Inmate Call Monitoring vs Inmate Phone System Technician?

AspectHourly Inmate Call MonitoringInmate Phone System Technician
CredentialsBasic security or monitoring trainingTechnical certifications in telecommunication systems
Work EnvironmentCorrectional facilities, monitoring stationsTelecom maintenance sites, correctional facilities
Employer & Industry UsagePrisons, jails, detention centersCorrectional facilities, telecom service providers

Hourly Inmate Call Monitoring primarily involves overseeing inmate phone calls to ensure security and compliance, often requiring security training. In contrast, Inmate Phone System Technicians focus on installing, maintaining, and repairing inmate phone systems, requiring technical certifications. Both roles operate within correctional environments but serve different functions—monitoring versus technical support.

What is hourly inmate call monitoring?

Hourly inmate call monitoring is the process of regularly listening to and reviewing phone calls made by inmates within correctional facilities. The primary goal is to ensure facility safety, prevent criminal activity, and detect any violations of prison rules or regulations. Staff members monitor these calls on an hourly basis, either in real time or through recorded conversations, to identify suspicious behavior or information. This role requires attention to detail, confidentiality, and adherence to legal and ethical standards regarding inmate privacy and evidence handling.

What are the key skills and qualifications needed to thrive in hourly inmate call monitoring?

To thrive as an Hourly Inmate Call Monitoring professional, you need attention to detail, strong listening skills, and a high school diploma or equivalent. Familiarity with call monitoring software, audio recording systems, and secure data handling procedures is typically required. Discretion, critical thinking, and effective written communication are crucial soft skills for accurately documenting and reporting sensitive information. These abilities ensure compliance with regulations, maintain facility security, and help identify potential safety concerns in correctional environments.

What are some typical challenges faced in hourly inmate call monitoring, and how can they be managed?

Professionals in Hourly Inmate Call Monitoring often encounter challenges such as maintaining focus during long periods of listening, handling sensitive or distressing conversations, and adhering to strict confidentiality and legal protocols. Staying alert is crucial, so taking regular breaks and using active listening techniques can help maintain concentration. It's also important to receive proper training on legal compliance and to have clear procedures for escalating any flagged calls. Collaboration with correctional staff and supervisors ensures that any potential issues are addressed swiftly and appropriately.

What are the most commonly searched types of Inmate Call Monitoring jobs in Colorado?

The most popular types of Inmate Call Monitoring jobs in Colorado are:

What are popular job titles related to Hourly Inmate Call Monitoring jobs in Colorado?

For Hourly Inmate Call Monitoring jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Hourly Inmate Call Monitoring jobs in Colorado look for?

The top searched job categories for Hourly Inmate Call Monitoring jobs in Colorado are:

What cities in Colorado are hiring for Hourly Inmate Call Monitoring jobs?

Cities in Colorado with the most Hourly Inmate Call Monitoring job openings:

Hourly Inmate Call Monitoring jobs near you
Infographic showing various Hourly Inmate Call Monitoring job openings in Colorado as of August 2026, with employment types broken down into 1% As Needed, 51% Full Time, 44% Part Time, 1% Temporary, and 3% Contract. Highlights an 99% Physical, and 1% Remote job distribution.

Customer Service Representative (CSR) - Call Intake & Scheduling

Overhead Door Company of Denver

Aurora, CO • On-site

$25 - $30/hr

Full-time

Medical, Retirement, PTO

Re-posted 16 days ago

Job description

Customer Service Representative (CSR) – Call Intake & Scheduling
Overhead Door Company of Denver – Denver, CO
Full-time | On-site

About Us
Overhead Door Company of Denver is a locally owned leader in commercial and residential garage door sales, service, and installation. We take pride in responsive, high-quality customer service and strong, long-term relationships with our customers and contractors.
We’re looking for a Customer Service Representative (CSR) to own our call intake process — making sure every call is answered, every request is booked, and nothing falls through the cracks.

What You’ll Do:
  • Answer incoming phone calls from residential and commercial customers in a professional, friendly manner.
  • Serve as the first point of contact and create a positive experience on every call.
  • Use ServiceTitan to:
    • Create and book service requests.
    • Schedule calls onto the calendars of department managers, salespeople, and technicians.
    • Capture accurate customer information, job details, and notes.
  • Triage calls and route them to the appropriate department (commercial, residential, service, sales).
  • Monitor open jobs, follow up on pending items, and help ensure timely responses.
  • Communicate with customers via phone and email regarding appointment times, confirmations, and updates.
  • Work closely with dispatchers, technicians, and managers to keep the schedule full, organized, and efficient.
  • Take ownership of customer requests from first contact through successful handoff.

What We’re Looking For:
  • Prior customer service experience using ServiceTitan.
  • Strong verbal and written communication skills.
  • Comfortable working in a fast-paced environment with frequent phone calls.
  • Highly organized, detail-oriented, and dependable.
  • Ability to stay calm, courteous, and solution-focused with customers.
  • Team player who takes ownership and follows through.
  • High school diploma or equivalent required.

Schedule:
  • Full-time, Monday–Friday.
  • Daytime business hours (7:30-4:00).
  • Occasional flexibility may be required based on business needs.

Compensation & Benefits:
  • Competitive hourly pay ($25-$30).
  • Eligibility for overtime as needed.
  • Benefits package (health, PTO, 401k).
  • Paid training and opportunities for growth within the company.