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As part of our Retail Partnerships team, the Channel Sales Manager will work with internal and external stakeholders and key customer accounts to oversee the delivery of Google Nest programs and services, ensure account health, and drive our business forward. This highly visible partner-facing role will also help drive high impact initiatives within our partners to drive growth. To be successful, they'll need to work collaboratively with people from various areas, both internally and externally, including, Channel Sales Activation, Marketing, Operations, Legal, Finance and Sales Leadership, so there is the need to be adept and effective as cross-functional communication and coordination with attention to the smallest detail. This role requires a great deal of flexibility and the desire to wear many hats.

• Bachelor's degree or equivalent practical experience.

• 3+ years of experience in retail and/or DIY home improvement channel: deep understanding of the retail brick and mortar space, with a focus on consumer electronics, is preferred.

• Project or account management: experience with overseeing projects and managing key customer accounts and programs to ensure the delivery of services, account health, customer experiences, training, and sales growth.

• Experience in developing status documents, critical paths, budget trackers, and project plans is essential.

• Experience working closely with clients, internal departments across seniority levels, peers, and third parties to achieve mutual success.

• Proactive, self-starter with a strong sense of ownership and accountability.

• Ability to influence and build consensus.

• Ability to hit the ground running and build processes from the ground up. 

• Excellent written, verbal, interpersonal and presentation skills. 

• Ideal experience working with Artificial Intelligence platforms to enhance and improve work and experiences. 

• Experience in analyzing data, deriving insights, and driving change (Excel, gSheets, Tableau, Salesforce or other CRM, etc.).

• hardware products; Google Nest or other home automation technologies, is a plus.

WHO YOU ARE

• You're an experienced project or account manager and independent thinker who thrives in a highly innovative, but process driven, environment.

• You are a thought leader with experience in business development and sales management
• You flourish with organization, detail, developing status documents, critical paths, budget trackers and project plans. Organization is your middle name.
• Grammar is your jam. The written word is an area where you excel.
• You're a strong communicator with the ability to effectively present reports, insights, recommendations to all levels of the organization.
• You understand and can manage ambiguity, overcoming challenges and blockers. 
• You love working in a team environment. You're highly collaborative and are comfortable working closely with clients, internal departments across seniority levels, peers, and third parties, to produce the best work possible.
• You're curious, and have a deep interest in emerging market trends, customer behaviors, and cultural reference points. You love learning and remain inquisitive!

• Preferred: Deep understanding of the retail brick and mortar space with focus on consumer electronics. 

Top Daily Areas of Focus:

• Communicates with key Google Nest retail partner accounts to ensure all program elements are running smoothly. From new program implementation to ongoing partnership operations, it will be your role to ensure our day to day success.

• Coordinates collaboratively with Google Strategic Partner Managers, and other cross-functional teams to identify growth opportunities and drive issue resolutions as they arise.

• Prepares and shares account plans and regular updates with the partnerships team on key account progress - ensure we are tracking towards (and meeting) our goals, including developing and leading partner-facing and internal Quarterly Business Reviews for key national accounts.

• Manage the assigned territory footprint by building and strengthening relationships and partnership with partner's local, regional and national leaders. 

• Partners to develop project plans, leads all communications including project kick off, brief intake, planning budgets, and project scope. 

• Develops and guides the creation of executive summary and insights reports for both client and internal teams. Ensures excellence in effective reporting.

• Plan and execute medium to larger scale training and sales initiatives across partner accounts in collaboration with internal and external cross-functional teams. 

• Leads medium and large training sessions and webinars to educate partners on product features, value propositions, and sales techniques.

• Oversight of training platform and module development and implementation. 

• Manage projects that could include high profile meetings, program asset development, campaign management and other initiatives through third parties. 

• Participates in regular brainstorms internally and externally.

• Enthusiastically gets to know internal and external partners, strengthening relationships for mutual success.

• Take an active role in identifying opportunities for new projects and recommendations for improvements.