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Hourly Ai Chat Jobs (NOW HIRING)

Benepass

Customer Experience Associate

Chandler, AZ · On-site

$16.75 - $22.50/hr

Deliver exceptional customer support across chat, phone, and email , providing a seamless ... Leverage AI tools responsibly and with curiosity to improve research, documentation, communication ...

Benepass

Customer Experience Associate

Chandler, AZ · On-site

$16.25 - $21.75/hr

Deliver exceptional customer support across chat, phone, and email , providing a seamless ... Leverage AI tools responsibly and with curiosity to improve research, documentation, communication ...

CVS Health Corporation

$93 - $185/hr

We are seeking a Senior Software Engineer iOS with Native Chat & AI experiences to build and ... hourly rate or base annual full-time salary for all positions in the job grade within which this ...

New

CVS Health Corporation

WI · On-site

$93 - $185/hr

We are seeking a Senior Software Engineer iOS with Native Chat & AI experiences to build and ... hourly rate or base annual full-time salary for all positions in the job grade within which this ...

New

CVS Health

Senior Software Engineer iOS

$92K - $185K/yr

Position Summary We are seeking a Senior Software Engineer iOS with Native Chat & AI experiences to ... hourly rate or base annual full-time salary for all positions in the job grade within which this ...

CVS Health

Staff Software Development Engineer

Hartford, CT · On-site

$130K - $260K/yr

YAVA is Aetna's conversational AI platform supporting voice and chat channels. We serve millions of ... hourly rate or base annual full-time salary for all positions in the job grade within which this ...

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All JobsHourly Ai Chat Jobs

Hourly Ai Chat information

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How much do hourly ai chat jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for hourly ai chat in the United States is $19.30, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $21.88 per hour, depending on experience, location, and employer.

What is an hourly AI chat?

An Hourly AI Chat worker is a professional who interacts with customers, users, or clients through live chat platforms, often utilizing or monitoring artificial intelligence (AI) chatbots. They may answer questions, provide support, troubleshoot issues, and escalate complex cases as needed. These workers are typically paid by the hour and may work in various industries, such as customer service, technical support, or sales. Their main role is to ensure high-quality service by combining AI capabilities with human judgment and empathy.

What are the key skills and qualifications needed to thrive as an hourly AI chat?

To thrive as an AI Chat Support Specialist, you need excellent written communication skills, problem-solving abilities, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM software, and knowledge base systems is typically required. Patience, active listening, and adaptability help you stand out by providing empathetic and effective support to a diverse range of users. These skills ensure prompt, accurate, and satisfying customer interactions, which are crucial for maintaining positive brand reputation and customer retention.

What are some common challenges faced by hourly AI chat agents, and how can they effectively manage them?

Hourly AI Chat agents often encounter challenges such as handling a high volume of customer inquiries, adapting quickly to varied topics, and ensuring consistent, high-quality responses. To manage these challenges, agents should familiarize themselves with the AI platform's knowledge base, develop strong multitasking skills, and stay updated on product or service changes. Collaborating with team members and supervisors for guidance and feedback also supports ongoing improvement and job satisfaction.

What is the difference between Hourly Ai Chat vs Customer Service Representative?

AspectHourly Ai ChatCustomer Service Representative
CredentialsNone required, training providedHigh school diploma or equivalent, customer service training
Work EnvironmentRemote, AI-driven chat platformsOffice or remote call centers
Industry UsageTech companies, online servicesRetail, telecom, finance
Job FocusManaging AI chat interactions, troubleshootingAssisting customers, resolving issues

Hourly Ai Chat roles primarily involve managing AI chat systems and troubleshooting, often requiring minimal credentials and offering remote work. Customer Service Representatives focus on direct customer interaction, often in call centers, with a broader range of industries and more traditional training requirements. Both roles serve customer support functions but differ in work environment and job scope.

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What states have the most Hourly Ai Chat jobs?

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Hourly Ai Chat jobs near you
Infographic showing various Hourly Ai Chat job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 49% Full Time, 45% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $40,149 per year, or $19.3 per hour.

Customer Experience Associate

Benepass

Chandler, AZ • On-site

$16.75 - $22.50/hr

Other

Medical, Dental, Vision, PTO

Posted 4 days ago

Job description

About Us
At Benepass we're making benefits easy. We believe people are the most important asset to any company. Traditional one-size-fits-all benefits packages no longer cut it in today's hybrid and remote-first environment. With Benepass, companies can tailor their benefits to the unique needs of their workforce.
Through our easy-to-use and highly customizable fintech platform, People teams can implement, administer, and track the benefits that meet employees where they are. Employers design their benefits and perks plan by setting a contribution amount and eligible spend categories. Every employee has their own individual definition of wellness and needs different things to help them be their most productive, fulfilled self.
Our Mission
Helping companies reimagine how companies take care of their people.
Our Investors
We are backed by leading investors, including Centana Growth Partners, Portage Ventures, Threshold Ventures, Gradient Ventures, Workday Ventures, and Clocktower Technology Ventures. To date, the company has raised approximately $75 million in equity capital.
Articles
  • Founder Story - Jaclyn Chen
  • Benepass Raises $40M Series B
Candidate Resources
  • Benepass | Candidate Resource Page
  • Benepass Listed on Inc. Magazine's Best Workplaces of 2023
TEAM & ROLE
As a Customer Experience Associate at Benepass, you'll be a critical member of our growing Customer Experience organization, reporting to a Customer Experience Manager. You'll help deliver an exceptional customer experience by supporting members across chat, phone, and email, ensuring every interaction is timely, accurate, and empathetic.
This role is designed for someone who thrives in a fast-paced, metrics-driven support environment. You'll be expected to efficiently manage work across multiple support channels, prioritize customer needs, and consistently perform against established service level agreements (SLAs), quality expectations, and hourly productivity metrics.
Success in this role requires balancing speed with quality. You'll be expected to self-serve by using internal tools, knowledge resources, and emerging AI technologies to research and resolve customer questions, while knowing when to collaborate or escalate. You'll continuously look for ways to improve efficiency and the overall customer experience.
As customer demand fluctuates throughout the day and week, flexibility is important. This role may require schedules that align with business needs, including earlier start times, evenings, holidays, or weekend coverage, to ensure we deliver outstanding support whenever our customers need us.
WHAT YOU'LL DO AT BENEPASS
  • Deliver exceptional customer support across chat, phone, and email, providing a seamless experience regardless of channel.
  • Confidently manage multiple live chat conversations simultaneously while maintaining accuracy, empathy, and high-quality customer interactions.
  • Meet and consistently perform against established hourly productivity expectations, service level agreements (SLAs), and quality metrics.
  • Learn and become an expert on Benepass products, internal systems, and operational workflows, proactively using available resources to build knowledge and solve problems independently.
  • Self-serve by researching and resolving customer issues independently using available tools and documentation, while knowing when to collaborate or escalate complex cases.
  • Partner cross-functionally with Product, Operations, Engineering, and Customer Success to advocate for customers and resolve issues.
  • Identify recurring customer trends and opportunities for process improvements that enhance both the customer and teammate experience.
  • Leverage AI tools responsibly and with curiosity to improve research, documentation, communication, problem-solving, and personal productivity.
  • Contribute to maintaining and improving internal knowledge documentation and support resources.
  • Be an active contributor to a collaborative, high-performing Customer Experience team.
ABOUT YOU
  • You genuinely enjoy helping people and creating exceptional customer experiences.
  • You thrive in a fast-paced environment where priorities shift throughout the day.
  • You're comfortable supporting customers across chat, phone, and email and can confidently switch between channels as business needs change.
  • You're able to manage multiple live chat conversations simultaneously while maintaining quality and attention to detail.
  • You're comfortable working toward measurable hourly productivity goals, quality standards, and customer satisfaction metrics.
  • You communicate clearly and professionally in both written and verbal conversations.
  • You're highly organized, detail-oriented, and excel at managing competing priorities.
  • You're eager to learn, enjoy exploring new systems, and quickly become proficient with technical products.
  • You're curious about emerging technology and excited to experiment with AI tools to help you research, solve problems, improve workflows, and do your job more effectively.
  • You're adaptable and willing to work schedules that align with business needs, including occasional early mornings, evenings, holidays, or weekends.
  • You're resourceful and self-directed: you know how to use documentation, tools, and internal resources to find answers independently, while collaborating when needed. You're also a collaborative teammate who enjoys sharing knowledge, helping others succeed, and contributing to a positive team culture.
REQUIREMENTS
  • 2+ years of experience in a customer-facing support role, preferably in a high-volume environment.
  • Must be able to work a hybrid schedule, including required in-office days at our Chandler, Arizona office.
  • Hands-on experience supporting customers across phone, chat, and email channels, with the ability to confidently move between channels as business needs change.
  • Experience handling multiple concurrent live chat conversations while maintaining exceptional customer service.
  • Strong verbal communication skills and confidence speaking with customers over the phone.
  • Excellent written communication skills with exceptional attention to detail.
  • Proven ability to prioritize work effectively, stay organized while managing multiple tasks, and self-serve by using available tools and resources before escalating.
  • Demonstrated experience in a performance-based role where success is measured by output, productivity, service levels, and quality.
  • Experience using modern customer support platforms such as Intercom, Zendesk, Salesforce, or similar.
  • Proficient with Google Workspace and Slack.
BONUS SKILLS
  • Previous startup or high-growth company experience.
  • Experience working within fintech, payments, HR technology, benefits administration, banking, or another regulated industry is strongly preferred.
  • Experience using-or strong curiosity about using-AI tools such as ChatGPT, Claude, Gemini, or similar to improve workflows, research, communication, documentation, and problem-solving.
  • Experience identifying opportunities for operational improvements and process optimization.
  • Familiarity with workforce management concepts such as staffing, scheduling, or service levels.
  • Bilingual or multilingual.
  • Passion for continuous learning and helping build a world-class Customer Experience organization.
COMPENSATION
  • Base: $24/hour + Equity
Range(s) is subject to change. Benepass takes a number of factors into account when determining individual starting pay, including market comparables, interview performance, peer compensation, and years of experience.
What We Offer
  • 95% coverage of medical, dental, and vision
  • Fantastic benefits (of course ), including:
    • $250 WFH setup (one time)
    • $500/year Learning & Development Benefit
    • $150/month cell phone + internet
    • $100/month Wellness
    • $100/month Co-working and Commuter Benefit
  • We offer several team onsites a year
  • Flexible PTO

At Benepass, we are working towards reimagining how companies take care of their people. We are committed to creating an inclusive environment for all our employees and are seeking to build a team that reflects the diversity of the people we hope to serve with our revolutionary products. Benepass is proud to be an equal-opportunity employer.

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