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Hotel Resort Manager Jobs (NOW HIRING)

Lansdowne Resort

Director of Engineering

Leesburg, VA · On-site

Description Job Summary The general purpose of the Director of Engineering is managing the mixed use Hotel / Resort's Engineering Department, including all related activities including hiring and ...

American Cruise Lines

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Regional Hotel/Resort Engineer

Jacksonville, FL · On-site

The Regional Hotel/Resort Engineer is responsible for the overall aesthetic condition and quality ... Manage hired contractors to ensure that all work scheduled is completed and acceptable to the ...

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Hotel Resort Manager information

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$28K

$81.5K

$233.5K

How much do hotel resort manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for hotel resort manager in the United States is $81,549.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $89,500.00 per year, depending on experience, location, and employer.

What are some common challenges a hotel resort manager faces in balancing guest satisfaction with operational efficiency?

Hotel Resort Managers often juggle the dual priorities of delivering exceptional guest experiences while maintaining efficient operations. Common challenges include managing staff schedules to accommodate fluctuating occupancy, promptly addressing guest concerns, and ensuring that all departments—such as housekeeping, food and beverage, and maintenance—work seamlessly together. Additionally, managers must stay within budget constraints, adapt to seasonal demand changes, and implement new technologies or service enhancements. Success in this role requires excellent communication, adaptability, and a strong focus on both people and process management.

What are the key skills and qualifications needed to thrive as a hotel resort manager, and why are they important?

To thrive as a Hotel Resort Manager, you need strong leadership, hospitality management expertise, and a relevant degree or equivalent experience in hotel administration. Familiarity with property management systems (PMS), booking platforms, and budgeting tools is typically required. Excellent interpersonal skills, problem-solving abilities, and adaptability set standout managers apart in this role. These skills and qualities are crucial for delivering exceptional guest experiences, optimizing operations, and ensuring the resort’s profitability and reputation.

What is the difference between Hotel Resort Manager vs Hotel Front Desk Supervisor?

AspectHotel Resort ManagerHotel Front Desk Supervisor
Primary ResponsibilitiesOversees entire resort operations, including guest services, staff management, and financial performanceSupervises front desk staff, manages guest check-ins/outs, and handles guest inquiries
Work EnvironmentResort settings, overseeing multiple departments and large teamsFront desk area, focusing on guest interactions and service
Required CredentialsHospitality management experience, relevant certifications, leadership skillsCustomer service experience, hospitality or hotel management knowledge

The Hotel Resort Manager has a broader leadership role overseeing the entire resort, while the Hotel Front Desk Supervisor focuses specifically on guest services at the front desk. Both roles require hospitality experience, but the Resort Manager's scope is wider, involving strategic and operational oversight.

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Hotel Resort Manager jobs near you
Infographic showing various Hotel Resort Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $81,549 per year, or $39.2 per hour.

Resort Manager

Mountain Village, CO • On-site

Auberge Collection
See more jobs at Auberge Collectionexternal

Full-time

Re-posted 5 days ago

Job description

Company Description
Perched in the heart of Telluride's Mountain Village, Madeline Hotel & Residences, Auberge Collection is a luxurious alpine retreat that blends the spirit of the Rockies with Auberge's signature warmth and sophistication. Surrounded by the majestic San Juan Mountains, the resort features 83 guest rooms, suites, and 71 private residences, each offering elevated design and sweeping mountain views.
Madeline pairs unrivaled ski-in/ski-out access with curated amenities, including Crest Club, the newly debuted private ski club, a dedicated Ski Valet, the Alpine Swim Club with heated pool and outdoor lounges, a full-service spa, fitness center, and an open-air ice rink. Distinctive dining experiences include the mountain-inspired Black Iron Kitchen + Bar and the elevated aprés destination, Timber Room. Following a dramatic property-wide redesign in 2021, Madeline invites guests to experience modern mountain luxury in one of America's most iconic alpine destinations.
Job Description
The Resort Manager will serve as a key operational leader and culture carrier during an exciting stage of growth. Reporting directly to the General Manager and serving as a member of the Executive Committee, the Resort Manager plays a critical role in ensuring exceptional daily operations and delivering extraordinary guest experiences across the property.
The Resort Manager will oversee the day-to-day operations of Rooms, Food & Beverage, Security, Spa, Wellbeing, and Engineering, ensuring seamless coordination between departments while championing the service philosophy that defines the Madeline experience. This leader will help shape our service culture and elevate operational standards.
Financial Oversight & Operational Performance
  • Partner with the General Manager and Executive Committee to oversee the resort's financial performance, ensuring alignment with annual budgets, forecasts, and strategic goals.
  • Monitor departmental financial results across Rooms, Food & Beverage, Spa, Wellbeing, Security, Engineering, and Valet operations, identifying opportunities to improve profitability and operational efficiency.
  • Support the development and execution of annual operating budgets, capital planning, and periodic forecasting.
  • Review daily, weekly, and monthly financial reports, including revenue performance, labor costs, and operating expenses, ensuring departments remain within budgetary guidelines.
  • Work closely with department leaders to drive revenue optimization, expense management, and labor productivity while maintaining exceptional guest service standards.
  • Ensure adherence to financial controls, purchasing procedures, and inventory management practices across operational departments.
  • Collaborate with Finance and Purchasing teams to ensure accurate reporting, cost controls, and compliance with company financial policies.
  • Utilize key performance indicators (KPIs) and operational metrics to guide decision-making and continuously improve resort performance.

Operational Leadership
  • Provide strategic leadership and operational oversight for Rooms, Food & Beverage, Security, Valet, Wellbeing, and Engineering departments.
  • Partner closely with department leaders to ensure the successful execution of day-to-day resort operations and guest services.
  • Lead and inspire teams to deliver service excellence as a core competency while driving profitability and operational performance.
  • Ensure property standards remain at an extraordinary and refined level through consistent operational oversight, inspections, and service monitoring.
  • Support revenue management initiatives through operational data to maximize revenue opportunities.
  • Analyze operational performance metrics and implement strategies to enhance guest satisfaction and financial performance.
  • Prepare and execute budgets and financial analysis related to Rooms and associated operational areas.

Guest Experience & Service Culture
  • Champion the Madeline service excellence philosophy by continuous re-enforcing of service standards across departments. Create a positive culture of the highest adherence to standard compliance
  • Sustain "The Soul of the Place" by fostering authentic and memorable experiences for guests and team members alike.
  • Foster enriching and immersive guest programming within Rooms, Spa, and resort experiences.
  • Take an active leadership role in guest relations by initiating guest interactions, maintaining relationships with repeat guests, and resolving service concerns promptly and thoughtfully.
  • Continuously evaluate and elevate resort operations, programming, and products to maintain luxury hospitality standards.

Team Leadership & Development
  • Build, lead, and inspire a high-performing and engaged leadership team across operational departments.
  • Foster a collaborative culture that encourages accountability, innovation, inclusion, and professional growth.
  • Champion an exceptional team member experience in partnership with the Talent & Culture team, supporting a thoughtful onboarding journey and a positive workplace environment.
  • Participate in the recruitment, hiring, scheduling, training, and development of team members across the resort.
  • Provide mentorship and development opportunities for managers and team members to strengthen leadership capabilities and operational expertise.
  • Support performance management through regular coaching, feedback, documentation, and when necessary, disciplinary processes.
  • Assess training needs and implement ongoing learning programs aligned with Auberge Collection service standards.
  • Cultivate future leaders through coaching, professional development, and thoughtful succession planning.
  • Partner with Executive Committee members, department leaders, and corporate teams to ensure alignment, collaboration, and strong cross-functional leadership.
  • Promote a culture rooted in respect, accountability, and genuine hospitality that reflects the values and service philosophy of Madeline Hotel and Residences.

The targeted compensation range for this full time year round, exempt position is $155,000- $185,000. The position offers a competitive compensation package presented by Auberge Collection.
Qualifications
  • 3 years' experience in a similar position, in a luxury environment with progressive leadership responsibilities.
  • Proven experience overseeing multi-department resort operations including Rooms and guest experience functions.
  • Strong financial acumen with experience managing budgets, forecasting, and operational performance metrics.
  • Demonstrated leadership ability to inspire teams and drive service excellence.
  • Exceptional guest engagement and problem-solving skills.
  • Ability to thrive in a fast-paced, dynamic luxury hospitality environment.
  • Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.

Additional Information
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations. Please visit auberge.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @Auberge and #AlwaysAuberge.
About Friedkin
Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.
Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.
The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.
For more information, please visit www.friedkin.com

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