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Hotel Receptionist Jobs in Springfield, IL (NOW HIRING)

Hilton Garden Inn Springfield

Front Desk Agent

Springfield, IL

$14 - $17.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Register guests into the hotel's system, verifying reservation details, address, and payment information. * Promote and enroll guests in the hotel's loyalty program, providing recognition and ...

Hilton Worldwide Holdings

Front Desk Agent

Springfield, IL · On-site

$14 - $17.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Register guests into the hotel's system, verifying reservation details, address, and payment information. * Promote and enroll guests in the hotel's loyalty program, providing recognition and ...

New

Hilton Garden Inn Springfield

Front Desk Agent

Springfield, IL

$14 - $17.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Register guests into the hotel's system, verifying reservation details, address, and payment information. * Promote and enroll guests in the hotel's loyalty program, providing recognition and ...

Hilton Garden Inn Springfield

Front Desk Agent

Springfield, IL

$14 - $17.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Register guests into the hotel's system, verifying reservation details, address, and payment information. * Promote and enroll guests in the hotel's loyalty program, providing recognition and ...

Hilton Garden Inn Springfield

Front Desk Agent

Springfield, IL · On-site

$14 - $17.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Register guests into the hotel's system, verifying reservation details, address, and payment information. * Promote and enroll guests in the hotel's loyalty program, providing recognition and ...

Hilton Garden Inn Springfield

Front Desk Agent

Springfield, IL · On-site

$14 - $17.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Register guests into the hotel's system, verifying reservation details, address, and payment information. * Promote and enroll guests in the hotel's loyalty program, providing recognition and ...

Choice Hotels

Front Desk Supervisor

Springfield, IL · On-site

$18 - $20/hr

We are looking for a Front Desk Supervisor to lead and manage the front desk operations of our hotel. The ideal candidate will be responsible for overseeing a team of front desk staff, greeting ...

Mehr Consultancy

Front Desk Supervisor

Springfield, IL · On-site

$18 - $20/hr

Front Desk Supervisor We are looking for a Front Desk Supervisor to lead and manage the front desk operations of our hotel. The ideal candidate will be responsible for overseeing a team of front desk ...

Choice Hotels

Front Desk Agent

Springfield, IL · On-site

$15 - $16/hr

Job Summary: We are looking for a friendly and customer-focused Front Desk Agent to provide excellent service to our guests. The ideal candidate should have strong communication, problem-solving, and ...

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All JobsHotel Receptionist JobsHotel Receptionist Jobs in Springfield, IL

Hotel Receptionist information

See Springfield, IL salary details

$10

$13

$20

How much do hotel receptionist jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for hotel receptionist in Springfield, IL is $13.46, according to ZipRecruiter salary data. Most workers in this role earn between $12.40 and $14.04 per hour, depending on experience, location, and employer.

What qualifications do you need for a hotel receptionist?

A hotel receptionist typically needs a high school diploma or equivalent, strong communication and customer service skills, and proficiency in computer systems and reservation software. Some positions may require previous experience in hospitality or administrative roles, and bilingual abilities can be an advantage.

What does a hotel receptionist do in a hotel?

A hotel receptionist is responsible for greeting guests, checking them in and out, managing reservations, answering inquiries, and providing information about hotel services. They often use computer booking systems and need good communication and customer service skills to ensure a positive guest experience.

What is the difference between Hotel Receptionist vs Front Desk Agent?

AspectHotel ReceptionistFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentHotels, resorts, hospitality settingsHotels, resorts, hospitality settings
Employer & Industry UsageCommonly used in the hospitality industryCommonly used in the hospitality industry
Search & Comparison IntentOften compared for front desk roles in hotelsOften compared with hotel receptionists for similar duties

The roles of Hotel Receptionist and Front Desk Agent are very similar, often overlapping in duties and work environments within the hospitality industry. Both positions require customer service skills and are essential for guest check-in, check-out, and inquiries. The main difference is often in job titles used by different employers, but their responsibilities and credentials are largely the same.

What is a hotel receptionist?

Hotel receptionists are front desk staff responsible for greeting guests, checking them in and out, managing reservations, answering questions, and providing information about the hotel and local area. They handle administrative tasks, process payments, and often address guest concerns or requests to ensure a pleasant stay. Strong communication, organizational, and customer service skills are essential for this role, as receptionists are the primary point of contact for guests during their visit.

What are the key skills and qualifications needed to thrive as a hotel receptionist, and why are they important?

To thrive as a Hotel Receptionist, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with property management systems (PMS) like Opera or Cloudbeds and proficiency in basic office software are commonly required. Exceptional communication, problem-solving abilities, and a friendly demeanor help you stand out in this role. These skills are crucial for ensuring efficient check-in/check-out processes, positive guest experiences, and smooth daily hotel operations.

What do hotel receptionists do?

A hotel receptionist greets hotel guests, assists with booking rooms, and maintains the front desk in a hotel. In addition to these duties, a hotel receptionist confirms guest in-room purchases during check-out, updates hotel records, and offers add-on services to guests. Hotel receptionists also work with management to organize the front desk and ensure that guests have a pleasant stay. When guests receive poor customer service or experience hospitality problems, they often consult the hotel receptionist first, so the hotel receptionist must be prepared to handle any issues reported by guests.

What are some common challenges hotel receptionists face during busy seasons, and how can they manage them effectively?

During peak travel periods, hotel receptionists often handle high guest volumes, frequent check-ins and check-outs, and increased guest inquiries or complaints. Managing these challenges requires strong organizational skills, the ability to multitask, and effective communication to ensure guest satisfaction. Receptionists can manage the workload by prioritizing tasks, staying calm under pressure, and collaborating closely with housekeeping and management teams to resolve guest issues promptly.
More about Hotel Receptionist jobs
What are the most commonly searched types of Hotel Receptionist jobs in Springfield, IL? The most popular types of Hotel Receptionist jobs in Springfield, IL are:
What are popular job titles related to Hotel Receptionist jobs in Springfield, IL? For Hotel Receptionist jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Hotel Receptionist jobs in Springfield, IL look for? The top searched job categories for Hotel Receptionist jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Hotel Receptionist jobs? Cities near Springfield, IL with the most Hotel Receptionist job openings:
Hotel Receptionist jobs near you
Infographic showing various Hotel Receptionist job openings in Springfield, IL as of August 2026, with employment types broken down into 1% As Needed, 65% Full Time, 31% Part Time, 1% Temporary, and 2% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $28,001 per year, or $13.5 per hour.

2PM - 10 PM Front Desk Agent- PM Shift

Hilton Worldwide Holdings

Springfield, IL • On-site

$14 - $17.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Hilton rating

6.4

Company rating: 6.4 out of 10

Based on 757 frontline employees who took The Breakroom Quiz

53rd of 108 rated hotels

Job description

Position: Front Desk Agent
Reports To: Front Office Leadership / Assistant General Manager / General Manager
Position Summary: The Front Desk Agent is responsible for providing exceptional service to guests during their stay. The primary focus is on welcoming guests, ensuring smooth check-ins and check-outs, and addressing guest inquiries and issues in a friendly, efficient manner.
Pay Range: [Enter hourly or salary range] based on experience and qualifications
Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Greet and welcome guests upon arrival, ensuring a warm and positive first impression. Register guests into the hotel's system, verifying reservation details, address, and payment information.
  • Promote and enroll guests in the hotel's loyalty program, providing recognition and benefits to members.
  • Process payments during check-in and check-out, manage a house bank, and accurately report daily receipts.
  • Assist guests with service requests, such as issuing keys, handling safety deposit boxes, and posting miscellaneous charges.
  • Respond promptly and effectively to guest complaints, providing solutions and escalating as necessary.
  • Answer telephone calls courteously, providing accurate information and service. Handle reservations with efficiency and accuracy.
  • Assist with hotel shuttle or transportation services, ensuring timely and courteous service.
  • Assist guests with luggage upon arrival and departure.
  • Be knowledgeable about the local area, hotel services, and amenities, providing helpful information to guests.
  • Manage guest requests for laundry, dry cleaning, messages, wake-up calls, mail, and faxes.
  • Be aware of and prepare for incoming VIP guests.
  • Follow all company Standard Operating Procedures and perform additional tasks as directed by the General Manager.
  • Exhibit a positive and cooperative attitude as part of the team.
  • Communicate effectively with coworkers and contribute to a supportive work environment.
  • Handle and account for keys properly.
  • Understand and adhere to emergency procedures and security policies.
  • Ensure the confidentiality and protection of guest room numbers.
  • Promote hotel amenities and upgrades to guests to enhance their experience and increase revenue.
  • Must maintain a neat, clean, and well-groomed appearance in accordance with company standards
Qualifications:
Education: High School diploma or equivalent.
Experience: Prior experience in a customer service role preferred.
  • Strong verbal and written communication skills.
  • Basic computer skills.
  • Knowledge of the hotel, its services, and the surrounding area.
  • Ability to stand for extended periods, up to 8 hours.
  • Ability to lift up to 15 lbs on occasion.
  • Willingness to work flexible schedules, including nights, weekends, and holidays, as required by the business needs.
Taking Care of You - Our Benefits
At Ivy, we believe in supporting our team both at work and in their personal lives. Your eligibility for benefits is based on your employment status, and full details will be shared with you during your first 30 days. Here's a look at what we offer to help take care of you and your loved ones:
Health & Wellness
  • Medical
  • Dental
  • Vision
  • Flexible Spending Account (FSA)
  • Health Savings Account (HSA)
Financial Security & Peace of Mind
  • Basic Life Insurance & AD&D
  • Voluntary Life Insurance
  • Voluntary Short-Term Disability
  • Voluntary Long-Term Disability
  • Critical Illness, Hospital Indemnity & Accident Plans
  • Pet Insurance
  • 401(k) Retirement Plan
Time to Recharge
  • Paid Time Off (PTO), available as it's accrued

Ivy Hospitality is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.
Ivy Hospitality participates in E-Verify
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future.

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