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Hotel Receptionist Jobs in Springfield, IL (NOW HIRING)

Drury Hotels Company, LLC

Kickback Host

Springfield, IL · On-site

$17.15 - $25.16/hr

Dirksen Parkway , Springfield, Illinois 62703 You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do ...

Hilton Worldwide Holdings

Front Desk Agent

Springfield, IL · On-site

$14 - $17.75/hr

Register guests into the hotel's system, verifying reservation details, address, and payment information. * Promote and enroll guests in the hotel's loyalty program, providing recognition and ...

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Hotel Receptionist information

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$10

$13

$20

How much do hotel receptionist jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for hotel receptionist in Springfield, IL is $13.46, according to ZipRecruiter salary data. Most workers in this role earn between $12.40 and $14.04 per hour, depending on experience, location, and employer.

What is a hotel receptionist?

Hotel receptionists are front desk staff responsible for greeting guests, checking them in and out, managing reservations, answering questions, and providing information about the hotel and local area. They handle administrative tasks, process payments, and often address guest concerns or requests to ensure a pleasant stay. Strong communication, organizational, and customer service skills are essential for this role, as receptionists are the primary point of contact for guests during their visit.

What do hotel receptionists do?

A hotel receptionist greets hotel guests, assists with booking rooms, and maintains the front desk in a hotel. In addition to these duties, a hotel receptionist confirms guest in-room purchases during check-out, updates hotel records, and offers add-on services to guests. Hotel receptionists also work with management to organize the front desk and ensure that guests have a pleasant stay. When guests receive poor customer service or experience hospitality problems, they often consult the hotel receptionist first, so the hotel receptionist must be prepared to handle any issues reported by guests.

What are the key skills and qualifications needed to thrive as a hotel receptionist, and why are they important?

To thrive as a Hotel Receptionist, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with property management systems (PMS) like Opera or Cloudbeds and proficiency in basic office software are commonly required. Exceptional communication, problem-solving abilities, and a friendly demeanor help you stand out in this role. These skills are crucial for ensuring efficient check-in/check-out processes, positive guest experiences, and smooth daily hotel operations.

What are some common challenges hotel receptionists face during busy seasons, and how can they manage them effectively?

During peak travel periods, hotel receptionists often handle high guest volumes, frequent check-ins and check-outs, and increased guest inquiries or complaints. Managing these challenges requires strong organizational skills, the ability to multitask, and effective communication to ensure guest satisfaction. Receptionists can manage the workload by prioritizing tasks, staying calm under pressure, and collaborating closely with housekeeping and management teams to resolve guest issues promptly.

What is the difference between Hotel Receptionist vs Front Desk Agent?

AspectHotel ReceptionistFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentHotels, resorts, hospitality settingsHotels, resorts, hospitality settings
Employer & Industry UsageCommonly used in the hospitality industryCommonly used in the hospitality industry
Search & Comparison IntentOften compared for front desk roles in hotelsOften compared with hotel receptionists for similar duties

The roles of Hotel Receptionist and Front Desk Agent are very similar, often overlapping in duties and work environments within the hospitality industry. Both positions require customer service skills and are essential for guest check-in, check-out, and inquiries. The main difference is often in job titles used by different employers, but their responsibilities and credentials are largely the same.

How much do hotel receptionists pay?

Hotel receptionists typically earn an average hourly wage ranging from $10 to $15, with annual salaries between $20,000 and $30,000 depending on experience, location, and hotel size. Many receptionists work part-time or full-time shifts and may receive benefits such as tips or employee discounts.

What qualifications do you need for a hotel receptionist?

A hotel receptionist typically needs a high school diploma or equivalent. Strong communication, customer service skills, and basic computer proficiency are important, and some employers may prefer previous experience in hospitality or related fields. Certifications in first aid or hospitality management can be advantageous but are not always required.
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What are the most commonly searched types of Hotel Receptionist jobs in Springfield, IL?

The most popular types of Hotel Receptionist jobs in Springfield, IL are:

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For Hotel Receptionist jobs in Springfield, IL, the most frequently searched job titles are:

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The top searched job categories for Hotel Receptionist jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Hotel Receptionist jobs?

Cities near Springfield, IL with the most Hotel Receptionist job openings:

Hotel Receptionist jobs near you
Infographic showing various Hotel Receptionist job openings in Springfield, IL as of August 2026, with employment types broken down into 2% As Needed, 65% Full Time, 30% Part Time, 1% Temporary, and 2% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $28,004 per year, or $13.5 per hour.

Kickback Host

Drury Hotels Company, LLC

Springfield, IL • On-site

$17.15 - $25.16/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Drury Hotels rating

6.9

Company rating: 6.9 out of 10

Based on 96 frontline employees who took The Breakroom Quiz

34th of 109 rated hotels

Job description

This position can cross-train to Breakfast Host and/Bartender. $17.85+ starting wage! Family-sized benefits available! Quarterly bonus potential! Annual merit pay increases!
Property Location:
Drury Inn & Suites - 3180 S. Dirksen Parkway , Springfield, Illinois 62703
You belong at Drury Hotels.
Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.
WHAT YOU CAN EXPECT FROM US
So. Much. More.
Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.
  • Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)
  • Work-life-balance - Flexible scheduling, paid time off, hotel discounts and free room nights
  • Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
  • Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
  • Retirement - Company-matched 401(k)
  • Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025

Drury Hotels strives to offer a competitive compensation at the market median, as well as a comprehensive benefits offering which includes paid time off, and optional medical, dental, vision, short term disability, and life insurance plans. This role is eligible for a discretionary quarterly "+1 Service" bonus.
What you will do:
Make our complimentary 5:30 p.m. Kickback "happy hour" ... well, happy for our guests.
Ensure exceptional, positive experiences for our diverse team members and guests.
  • Oversee the 5:30 Kickback for guests through food preparation and with clean-up.
  • See to it that the kitchen and lobby area are clean and well organized.
  • Ensure that food safety standards are met and that supplies are fully stocked at appropriate levels.
  • Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
  • Answer guest's questions using your knowledge of the hotel, area, and events.
  • Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you:
With your can-do spirit and unique personality, you will shine at Drury Hotels.
We seek friendly, energetic communicators with these qualifications.
  • Knowledge of hotel accommodations, the community. and hotel services
  • Ability to conduct accurate inventory of food items and calculate order levels
  • Warm and friendly manner in communicating with guests and creating a happy, comfortable, relaxing atmosphere
  • Ability to speak and receive direction (written and verbal direction) in English

Rise. Shine. Work Happy.
Hiring Immediately!
The pay range is
$17.15 - $25.16
The starting wage may be above the minimum rate, based on relevant experience, skills, and education.
We will be accepting applications on an ongoing basis.

What Drury Hotels employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Drury Hotels

Sourced by ZipRecruiter

Drury Hotels is a prominent player in the hospitality industry, based in Saint Louis, MO, US. The company was established in 1973 by the Drury brothers — Lambert, Charles, and Robert. Notably, the founders came from a family that had long been engaged in the construction business, which allowed them to apply their knowledge to build superior quality hotels. Offering a range of services, the company operates a network of upper-midscale, full-service hotels under several brands, including Drury Inn and Suites, Drury Inn, Drury Plaza Hotel, and Pear Tree Inn. The company is renowned for its distinctive blend of friendly service, clean rooms, and stunning value.

Industry

Hospitality services

Company size

5,001 - 10,000 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1973

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