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Hotel Receptionist Jobs in Springfield, IL (NOW HIRING)

Vision Care Associates

Optical Receptionist

Springfield, IL · On-site

$15.50 - $20.50/hr

The Optical Receptionist is the usually the first interaction a patient or guest has with the practice, displaying the brand value and reputation is of highest importance. The Optical Receptionist is ...

Vision Care Associates (C)

Optical Receptionist

Springfield, IL · On-site

$15.50 - $20.50/hr

The Optical Receptionist is the usually the first interaction a patient or guest has with the practice, displaying the brand value and reputation is of highest importance. The Optical Receptionist is ...

Scott & Scott Law

Be Seen First

Receptionist in Law Firm

Springfield, IL · On-site

$42K - $45K/yr

  • Medical

  • Retirement

  • PTO

Springfield Law Firm looking for receptionist. Duties include answering the phone, processing mail, copying and scanning documents, E-mail communications to staff members and clients. Managing office ...

Arc at Sangamon valley

Receptionist

Springfield, IL

$15 - $17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Receptionist will provide exceptional customer service by answering inquiries and obtaining information from the public, residents, visitors and other interested parties. ESSENTIAL DUTIES AND ...

Sand Hospitality

Hotel Housekeeper

Springfield, IL · On-site

$15/hr

  • Retirement

Understands and applies all hotel safety and security procedures as required to maintain a secure and safe environment for employees and guests * Keeps supervisor promptly and fully informed of all ...

Catholic Charities

Receptionist

Springfield, IL · On-site

$15.50 - $20.50/hr

Previous receptionist, administrative, customer service, or social services experience preferred. * Strong computer skills, Microsoft Office proficiency is expected. * Excellent verbal and written ...

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Hotel Receptionist information

See Springfield, IL salary details

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How much do hotel receptionist jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for hotel receptionist in Springfield, IL is $13.46, according to ZipRecruiter salary data. Most workers in this role earn between $12.40 and $14.04 per hour, depending on experience, location, and employer.

What qualifications do you need for a hotel receptionist?

A hotel receptionist typically needs a high school diploma or equivalent, strong communication and customer service skills, and proficiency in computer systems and reservation software. Some positions may require previous experience in hospitality or administrative roles, and bilingual abilities can be an advantage.

What does a hotel receptionist do in a hotel?

A hotel receptionist is responsible for greeting guests, checking them in and out, managing reservations, answering inquiries, and providing information about hotel services. They often use computer booking systems and need good communication and customer service skills to ensure a positive guest experience.

What is the difference between Hotel Receptionist vs Front Desk Agent?

AspectHotel ReceptionistFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentHotels, resorts, hospitality settingsHotels, resorts, hospitality settings
Employer & Industry UsageCommonly used in the hospitality industryCommonly used in the hospitality industry
Search & Comparison IntentOften compared for front desk roles in hotelsOften compared with hotel receptionists for similar duties

The roles of Hotel Receptionist and Front Desk Agent are very similar, often overlapping in duties and work environments within the hospitality industry. Both positions require customer service skills and are essential for guest check-in, check-out, and inquiries. The main difference is often in job titles used by different employers, but their responsibilities and credentials are largely the same.

What is a hotel receptionist?

Hotel receptionists are front desk staff responsible for greeting guests, checking them in and out, managing reservations, answering questions, and providing information about the hotel and local area. They handle administrative tasks, process payments, and often address guest concerns or requests to ensure a pleasant stay. Strong communication, organizational, and customer service skills are essential for this role, as receptionists are the primary point of contact for guests during their visit.

What are the key skills and qualifications needed to thrive as a hotel receptionist, and why are they important?

To thrive as a Hotel Receptionist, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with property management systems (PMS) like Opera or Cloudbeds and proficiency in basic office software are commonly required. Exceptional communication, problem-solving abilities, and a friendly demeanor help you stand out in this role. These skills are crucial for ensuring efficient check-in/check-out processes, positive guest experiences, and smooth daily hotel operations.

What do hotel receptionists do?

A hotel receptionist greets hotel guests, assists with booking rooms, and maintains the front desk in a hotel. In addition to these duties, a hotel receptionist confirms guest in-room purchases during check-out, updates hotel records, and offers add-on services to guests. Hotel receptionists also work with management to organize the front desk and ensure that guests have a pleasant stay. When guests receive poor customer service or experience hospitality problems, they often consult the hotel receptionist first, so the hotel receptionist must be prepared to handle any issues reported by guests.

What are some common challenges hotel receptionists face during busy seasons, and how can they manage them effectively?

During peak travel periods, hotel receptionists often handle high guest volumes, frequent check-ins and check-outs, and increased guest inquiries or complaints. Managing these challenges requires strong organizational skills, the ability to multitask, and effective communication to ensure guest satisfaction. Receptionists can manage the workload by prioritizing tasks, staying calm under pressure, and collaborating closely with housekeeping and management teams to resolve guest issues promptly.
More about Hotel Receptionist jobs
What are the most commonly searched types of Hotel Receptionist jobs in Springfield, IL? The most popular types of Hotel Receptionist jobs in Springfield, IL are:
What are popular job titles related to Hotel Receptionist jobs in Springfield, IL? For Hotel Receptionist jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Hotel Receptionist jobs in Springfield, IL look for? The top searched job categories for Hotel Receptionist jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Hotel Receptionist jobs? Cities near Springfield, IL with the most Hotel Receptionist job openings:
Hotel Receptionist jobs near you
Infographic showing various Hotel Receptionist job openings in Springfield, IL as of August 2026, with employment types broken down into 1% As Needed, 65% Full Time, 31% Part Time, 1% Temporary, and 2% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $28,001 per year, or $13.5 per hour.

Optical Receptionist

Vision Care Associates

Springfield, IL • On-site

$15.50 - $20.50/hr

Other

Posted 9 days ago

Job description

Apply Now
Why You'll Love This Job
The key functional responsibility of the Optical Receptionist is to manage the first impression of the practice for all patients and guests. The Optical Receptionist is the usually the first interaction a patient or guest has with the practice, displaying the brand value and reputation is of highest importance.
The Optical Receptionist is responsible for welcoming all new and existing patients and guests to the optical showroom. This may occur via front desk reception, telephone, email, etc.
The Optical Receptionist will check-in and check-out patients.
Responsibilities
Job Responsibilities:

  • Greet patients in a friendly fashion in person or by phone conversation
  • Direct patients to sign in at the reception counter
  • Coordinate phone inquiries and direct accordingly
  • Gather patient information that is not currently in the EHR (i.e. insurance cards)
  • Communicate with Patient to update about pending orders and/or direct to optician
  • Receive the doctor "handoff" and gather information needed to relay to the optician
  • File VSP patient's daily insurance orders on Eye-finity
  • Record all patient jobs going out to the labs to ensure tracking back up, in the event any materials get lost in process
  • Coordinate outgoing shipments via courier and FedEx, UPS....
  • Breakdown charts daily and distributes forms to appropriate departments
  • Enter all medical service charges in patient's ledger with accurate date and insurance ER coding
  • Accept all types of payments including cash, check, and credit cards
  • Be observant at all times to offer assist as needed and to prevent potential shoplifting
  • Perform other duties as required

Skills & Qualifications
Competencies:
Frequent Interaction with Others
Must demonstrate the ability to manage multiple interruptions on a continual basis, always maintaining friendly interactions with team members, patients and guests of the practice.
Customer Orientation
The Optical Receptionist should be patient focused and displays a desire work within the practice's brand values to deliver exceptional customer service.
Team Player
Exhibits the ability to work well within the team environment, supporting all members of the team in delivering on the patient experience.
Brand Championship
As the first point of contact, the Optical Receptionist must consistently display behaviors that champion the brand value proposition of the practice.
Detail Orientation
Must have the ability to maintain a high level of detail orientation despite frequent interruptions. Accuracy and diligence with regard to patient records, scheduling and file maintenance is required.
Pace of the Environment
Must be able to work at a fast pace.Effectively handling multiple tasks at one time, focusing on patient flow and experience.
Supervision
Under supervision of the Optical Manager. Must be able to complete duties without close supervision.
Confidentiality
Will be exposed to confidential information disclosure of which would be contrary to the best interest of the organization and professional ethics.
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Type: Full Time (Hourly)

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