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Hotel Reception Front Desk Jobs in Puerto Rico (NOW HIRING)

IHP Hospitality Group

Guest Experience Agent

Aguadilla, PR · On-site

$13.50 - $17/hr

  • Medical

  • Dental

  • Retirement

  • PTO

... and Hotel El Faro. With over 30 years of experience, IHP Hospitality is a pioneer in the ... Ensure proper shift handover of Front Desk and Mini Market Register. Make sure shift has proper ...

The Condado Collection

Assistant Chief Engineer

San Juan, PR · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... hotels, to fine dining and entertainment. La Concha Resort is a modern luxury resort in Condado ... Maintain ongoing communication with other departments (Housekeeping, Front Desk, Security, and ...

Encompass Health

Receptionist

San Juan, PR

$15.50 - $20.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Operating the switchboard, managing front desk reception, and providing crucial clerical support across departments, your contributions ensure effective communication and operational efficiency.

Residence Inn Isla Verde

Security Officer

Carolina, PR

$10.75 - $12.75/hr

Maintain visual contact with the Front Desk/Night Auditor and the front door of the hotel by remaining in the Lobby area when not on property walks. * Maintain and review daily activity log.

Residence Inn Isla Verde

Security Officer

Carolina, PR

$10.75 - $12.75/hr

Maintain visual contact with the Front Desk/Night Auditor and the front door of the hotel by remaining in the Lobby area when not on property walks. * Maintain and review daily activity log.

LifeLink

Admin Assistant 1 PR

Guaynabo, PR · On-site

$14.75 - $20/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Performs reception, administrative and secretarial duties in support of all general staff ... Administers the front desk receptionist duties of with professional attitude and efficiency. Learns ...

Lifelink Foundation

Admin Assistant 1 PR

Guaynabo, PR

$14.75 - $20/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Performs reception, administrative and secretarial duties in support of all general staff ... Administers the front desk receptionist duties of with professional attitude and efficiency. Learns ...

Marriott

Housekeeping Manager (NE)

San Juan, PR

... Front Desk in a timely and efficient manner. Inspects guestrooms on a daily basis. Obtains list of ... Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while ...

The Condado Collection

PR · On-site

$14.25 - $17.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... hotels, to fine dining and entertainment. La Concha Resort is a modern luxury resort in Condado ... and ladies' restrooms, front office reception area, lounge, and shops. * Perform other ...

Rio Mar Hospitality Management

PR · On-site

... hotel setting. * Strong leadership, communication, and organizational skills; proven ability to ... Oversee all guest service functions, including front desk, concierge, bell services, and PBX ...

Marriott

Housekeeping Manager (NE)

Dorado, PR · On-site

OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality ... Front Desk in a timely and efficient manner. Inspects guestrooms on a daily basis. Obtains list of ...

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All JobsHotel Reception Front Desk JobsHotel Reception Front Desk Jobs in Puerto Rico

Hotel Reception Front Desk information

What are the main responsibilities of a hotel reception front desk staff?

Hotel reception front desk staff are responsible for greeting guests, checking them in and out, handling reservations, and providing information about the hotel and local area. They manage guest inquiries, handle payments, and resolve any issues or complaints that may arise during a guest's stay. Additionally, they coordinate with housekeeping and other departments to ensure guests have a pleasant and comfortable experience.

What are the key skills and qualifications needed to thrive as a hotel reception front desk associate, and why are they important?

To thrive as a Hotel Reception Front Desk associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with property management systems (PMS) like Opera or Maestro and basic office software is commonly required. Outstanding communication, problem-solving, and a welcoming demeanor help you excel by creating positive guest experiences. These skills and qualities are vital for ensuring efficient operations and guest satisfaction in a hospitality environment.

What are some common challenges faced by hotel reception front desk staff, and how can they be managed effectively?

Hotel reception front desk staff often encounter challenges such as handling guest complaints, managing overbookings, and balancing multiple tasks during busy check-in and check-out periods. Successfully addressing these situations requires strong communication skills, patience, and the ability to stay calm under pressure. Many hotels provide ongoing training and support from supervisors to help staff develop effective problem-solving strategies and maintain excellent guest service, even during high-stress times.

How to become a hotel reception front desk?

To become a hotel reception front desk staff, candidates typically need a high school diploma or equivalent and strong communication and customer service skills. Prior experience in hospitality or retail can be helpful, and familiarity with hotel management software is often preferred. Some positions may require on-the-job training or certifications in hospitality or customer service.

What does a hotel reception front desk do at a hotel?

A hotel reception front desk employee is responsible for greeting guests, checking them in and out, managing reservations, and providing information about hotel services and local attractions. They handle phone calls, process payments, and address guest inquiries to ensure a smooth stay. Strong communication skills and familiarity with booking software are essential for this role.

What are popular job titles related to Hotel Reception Front Desk jobs in Puerto Rico?

For Hotel Reception Front Desk jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Hotel Reception Front Desk jobs in Puerto Rico look for?

The top searched job categories for Hotel Reception Front Desk jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Hotel Reception Front Desk jobs?

Cities in Puerto Rico with the most Hotel Reception Front Desk job openings:

Hotel Reception Front Desk jobs near you

Reservations Agent - La Concha Resort

The Condado Collection

San Juan, PR

$15.50 - $19.50/hr

Full-time

Dental, Vision, Retirement

Posted 25 days ago

Job description

Descripcion general

The Condado Collection es una coleccion de propiedades de hospitalidad en Puerto Rico, desde hoteles de lujo clasico y moderno, hasta restaurantes y entretenimiento.

La Concha Resort es un resort de lujo moderno en Condado, Puerto Rico con historia desde el 1958. Representando el estilo de vida divertido "Latino Chic", al ofrecer amenidades elegantes y una vida nocturna muy popular a todos los huespedes. Nuestro objetivo es crear experiencias e inspirar travesias no solo para nuestros huespedes, sino tambien nuestra fuerza laboral. Confiamos que los integrantes de nuestro equipo son la clave para brindar un servicio apasionado y autentico. Construyamos juntos una coleccion de recuerdos!

Responsabilidades Claves
  • Handle all reservation requests via telephone, fax, mail and Internet in a friendly, efficient and prompt manner
  • Answer all phone calls promptly
  • Handle all incoming faxes and reply to them in a courteous manner
  • Process and respond to reservation requests efficiently and effectively
  • Handle reservation requests from other departments
  • Understand the hotel's cancellation policy
  • Understand the hotel's no-show policy
  • Understand the hotel's credit policy
  • Be aware at all times of the selling status, rates, packages and groups coming into the hotel
  • Ensure you have a complete understanding of PMS system
  • Understand how the Group Sales department and Front Desk relate to the Reservations Department
  • Support the Sales team In making follow-up calls to corporate
Cualificaciones
  • Direct telephone sales skills
  • Working knowledge of the reservation 3-step sales process
  • Experience with multi-brand selling
  • Basic knowledge of MS word and Excel
  • Enthusiastic and motivated
  • Strong communication skills
  • Detail oriented and accurate in work

Beneficios 

  • Plan 401(k)

  • Aportacion Patronal al 401(k)

  • Seguro Medico

  • Seguro de Vision

  • Seguro Dental

  • Dias Festivos Pagados

  • Descuento para Empleados

The Condado Collection es un empleador que ofrece igualdad de oportunidades. Creemos en contratar una fuerza laboral diversa y mantener una cultura inclusiva y centrada en las personas. Estamos comprometidos con la no discriminacion por cualquier motivo protegido, como discapacidad y estatus de veterano, o cualquier otro motivo cubierto por la ley aplicable.

Employment Type: FULL_TIME

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