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Evening Front Desk Jobs in Puerto Rico (NOW HIRING)

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Evening Front Desk information

What front desk jobs pay the most?

Among front desk roles, positions such as hotel front desk managers and executive receptionists tend to offer higher salaries, often exceeding $40,000 annually. Salaries vary based on industry, location, experience, and responsibilities, with specialized skills like bilingualism or management experience increasing earning potential.

Can a shy person be a receptionist?

Yes, a shy person can be a receptionist, as the role often involves greeting visitors, answering phones, and managing administrative tasks. Developing communication skills and gaining experience can help shy individuals perform effectively in this position.

What are the key skills and qualifications needed to thrive as an Evening Front Desk Agent, and why are they important?

To excel as an Evening Front Desk Agent, you need strong customer service skills, basic administrative abilities, and preferably a high school diploma or equivalent. Familiarity with hotel property management systems, reservation software, and common office tools is important. Exceptional interpersonal skills, problem-solving abilities, and professionalism help you stand out when handling guest inquiries and challenges. These skills ensure efficient operations, positive guest experiences, and smooth coordination during evening shifts.

What are some common challenges faced by Evening Front Desk staff and how can they be managed effectively?

Evening Front Desk staff often encounter unique challenges such as managing late check-ins, handling guest concerns when fewer managers are present, and maintaining security during quieter hours. Effective communication and organization are key to addressing these issues, as well as familiarity with emergency procedures and the property’s policies. Proactively anticipating guest needs and staying calm under pressure can help create a positive experience for guests, even during busy or unexpected situations.

What does an evening receptionist do?

An evening receptionist is responsible for greeting visitors, answering phone calls, managing appointments, and handling administrative tasks during evening hours. They ensure the front desk operates smoothly, often using computer systems or communication tools, and may need to handle security protocols or emergency procedures. Strong communication and organizational skills are essential for this role.

How much do hotel Receptionists get paid?

Hotel receptionists typically earn an average hourly wage of around $12 to $16, with annual salaries ranging from approximately $25,000 to $35,000. Pay can vary based on experience, location, and the hotel's size and quality, and the role often requires good communication and customer service skills.

What are Evening Front Desk roles?

Evening Front Desk roles typically involve greeting and assisting guests, handling check-ins and check-outs, answering phones, and managing reservations during the evening hours. These staff members are responsible for providing excellent customer service, addressing guest inquiries, and resolving issues that may arise after regular business hours. They also ensure the front lobby area is welcoming and secure, and may perform administrative tasks as needed. Evening Front Desk staff play a key role in maintaining a positive experience for guests during the later part of the day.
What are the most commonly searched types of Front Desk jobs in Puerto Rico? The most popular types of Front Desk jobs in Puerto Rico are:
What are popular job titles related to Evening Front Desk jobs in Puerto Rico? For Evening Front Desk jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Evening Front Desk jobs in Puerto Rico look for? The top searched job categories for Evening Front Desk jobs in Puerto Rico are:
What cities in Puerto Rico are hiring for Evening Front Desk jobs? Cities in Puerto Rico with the most Evening Front Desk job openings:
Evening Front Desk jobs near you
Infographic showing various Evening Front Desk job openings in Puerto Rico as of June 2026, with employment types broken down into 79% Full Time, 20% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Guest Services Agent PT

Embassy Suites by Hilton San Juan Hotel & Casino

Carolina, PR

$10 - $12.75/hr

Part-time

Posted 13 days ago

Job description

Compensation TypeHourlyHighgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

Location

Isla Verde Beach is two blocks away, and we've got a reserved area with chairs and umbrellas. Relax right here in our resort-style pool, featuring a waterfall and foliage. The airport is about five minutes away. Enjoy free cooked-to-order breakfast, and have a drink at our complimentary Evening Reception.

Overview

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities
  • Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
  • Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
  • Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
  • Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
  • Review Front Office log and Trace File daily.
  • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages and special promotions as listed in the Red Book.
  • Be familiar with all in-house groups.
  • Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Be familiar with hospitality terminology.
  • Have knowledge of emergency procedures and assist as needed.
  • Handle check-ins and checkouts in a friendly, efficient and courteous manner.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Be able to complete a bucket check, room rate verification report, and housekeeping report.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Maintain and market promotions and guest programs.
  • Maintain a clean work area.
  • Assist guests with safe deposit boxes.
Qualifications
  • College course work in related field helpful.
  • Fully bilingual
  • Experience in a hotel or a related field preferred.
  • High School diploma or equivalent required.
  • Computer experience required.
  • Customer Services experience preferred.
  • Flexible and long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.
Employment Type: PART_TIME

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