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Hotel Reception Front Desk Jobs in Puerto Rico (NOW HIRING)

Marriott

Front Desk Agent

San Juan, PR · On-site

$13.75 - $17.50/hr

This hotel is owned and operated by an independent franchisee, Vivant Hospitality. The franchisee ... The Front Desk Agent will be responsible for checking guests in and out, answering inquiries ...

Marriott International

Front Desk Agent

San Juan, PR · On-site

$13.75 - $17.50/hr

This hotel is owned and operated by an independent franchisee, Vivant Hospitality. The franchisee ... The Front Desk Agent will be responsible for checking guests in and out, answering inquiries ...

Marriott

Front Desk Manager

San Juan, PR · On-site

$16.50 - $21.50/hr

Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position ... OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality ...

AC Hotel San Juan Condado

PR · On-site

Ensure staff greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel S.O.P.'s. * Ensure implementation of all Highgate Hotel policies and house rules. Understand ...

The Condado Collection

PR · On-site

$14.50 - $18.50/hr

Serving guests at the front desk while providing the highest level of service possible in an efficient, courteous, and professional manner. * Handle all duties according to hotel policies, procedures ...

COSTA MANAGEMENT LLC

PR · On-site

$12.25 - $16.25/hr

This position combines Front Desk responsibilities with accounting and auditing functions to maintain the smooth operation of the property during night hours. As the hotel operates 24 hours a day ...

The Condado Collection

PR · On-site

$14.50 - $18.50/hr

Serving guests at the front desk while providing the highest level of service possible in an efficient, courteous, and professional manner. * Handle all duties according to hotel policies, procedures ...

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Hotel Reception Front Desk information

What are some common challenges faced by hotel reception front desk staff, and how can they be managed effectively?

Hotel reception front desk staff often encounter challenges such as handling guest complaints, managing overbookings, and balancing multiple tasks during busy check-in and check-out periods. Successfully addressing these situations requires strong communication skills, patience, and the ability to stay calm under pressure. Many hotels provide ongoing training and support from supervisors to help staff develop effective problem-solving strategies and maintain excellent guest service, even during high-stress times.

What are the key skills and qualifications needed to thrive as a Hotel Reception Front Desk associate, and why are they important?

To thrive as a Hotel Reception Front Desk associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with property management systems (PMS) like Opera or Maestro and basic office software is commonly required. Outstanding communication, problem-solving, and a welcoming demeanor help you excel by creating positive guest experiences. These skills and qualities are vital for ensuring efficient operations and guest satisfaction in a hospitality environment.

What are the main responsibilities of a hotel reception front desk staff?

Hotel reception front desk staff are responsible for greeting guests, checking them in and out, handling reservations, and providing information about the hotel and local area. They manage guest inquiries, handle payments, and resolve any issues or complaints that may arise during a guest's stay. Additionally, they coordinate with housekeeping and other departments to ensure guests have a pleasant and comfortable experience.
What are popular job titles related to Hotel Reception Front Desk jobs in Puerto Rico? For Hotel Reception Front Desk jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Hotel Reception Front Desk jobs in Puerto Rico look for? The top searched job categories for Hotel Reception Front Desk jobs in Puerto Rico are:
What cities in Puerto Rico are hiring for Hotel Reception Front Desk jobs? Cities in Puerto Rico with the most Hotel Reception Front Desk job openings:
Hotel Reception Front Desk jobs near you
Front Desk Agent

Front Desk Agent

Marriott

San Juan, PR • On-site

$13.75 - $17.50/hr

Full-time

PTO

Posted 25 days ago

Marriott International rating

6.4

Company rating: 6.4 out of 10

Based on 1,180 frontline employees who took The Breakroom Quiz

52nd of 108 rated hotels

Job description

Additional Information: This hotel is owned and operated by an independent franchisee, Vivant Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Join Alma San Juan, Autograph Collection, a boutique hotel in the heart of Old San Juan and part of Marriott International's Autograph Collection. We are passionate about creating exceptional guest experiences while fostering a culture of respect, growth, and excellence for every member of our team.
 
We are seeking a professional, friendly, and detail-oriented Front Desk Agent to join our team. The ideal candidate will provide exceptional customer service and act as the first point of contact for guests at our hotel. The Front Desk Agent will be responsible for checking guests in and out, answering inquiries, handling reservations, and ensuring guests have a comfortable and enjoyable stay. This is a customer-facing role, and we are looking for someone with excellent communication skills, a positive attitude, and a strong focus on guest satisfaction.
 
Key Responsibilities:
 
Guest Check-In and Check-Out: Greet guests warmly and assist them with the check-in/check-out process. Ensure all necessary information is collected and accurately entered into the hotel's reservation system (Opera PMS).
Reservations and Room Assignments: Manage reservations by phone, email, and in person. Ensure accurate room assignments based on guest preferences and availability. Communicate with housekeeping and maintenance departments to coordinate room readiness.
Guest Inquiries and Requests: Provide information about hotel services, local attractions, and directions. Address guest inquiries and resolve any concerns promptly and professionally to ensure a positive guest experience.
Guest Complaints and Problem Resolution: Handle guest complaints and issues with empathy and professionalism, ensuring that resolutions are quick and satisfactory. Escalate unresolved issues to a supervisor or manager.
Billing and Payments: Process guest payments, including cash, credit, and debit card transactions. Ensure accurate billing and issue receipts as necessary. Handle cash floats and ensure proper handling of payment transactions.
Maintaining the Front Desk Area: Keep the front desk area neat, organized, and well-stocked with necessary materials, such as brochures, keys, and guest information. Ensure a welcoming and clean environment for guests.
Safety and Security: Monitor guest safety and hotel security protocols. Ensure that only authorized individuals are allowed into the hotel or guest areas and report any suspicious activities.
Communication with Other Departments: Communicate effectively with other hotel departments (housekeeping, maintenance, etc.) to ensure seamless guest services and efficient operations.
Administrative Support: Perform basic administrative tasks such as filing, data entry, and managing guest feedback. Assist with processing special requests, group bookings, and VIP guests.
Upselling Hotel Services: Promote additional services such as spa treatments, dining options, and event bookings to enhance guest satisfaction and drive hotel revenue.
 
Qualifications:
Education: High school diploma or equivalent. Additional education or training in hospitality or customer service is a plus.
Experience: Previous experience in a customer-facing role, preferably in the hospitality industry. Experience with hotel management systems.
Previous experience using Opera PMS is required.
Skills:
Strong customer service skills and a passion for helping others.
Ability to multitask, stay organized, and manage time effectively.
Basic computer skills and familiarity with reservation and billing software's.
Strong attention to detail and problem-solving skills.
Flexibility to work various shifts, including mornings, evenings, weekends, and holidays as required.
 
Employment Type: Permanent position with a 9-month probationary period Vacation Leave: Accrues at 1.25 days per month (15 days per year) for employees working at least 130 hours per month. Accrual becomes available after completing 6 months of employment and is retroactive to the hire date. Vacation may be carried over for up to 2 years, in accordance with company policy. Sick Leave: Accrues at 1 day per month (12 days per year) for employees working at least 130 hours per month. Maximum accumulation of 27 days (216 hours). Up to 15 days (120 hours) may be carried over per calendar year, in accordance with company policy. Health Insurance: 100% employer-paid coverage for the employee (minimum 130 hours per month), effective after 3 months of employment. Parking Incentive: $5.00 USD for each day effectively worked. Holiday Pay: Paid holidays effective after 3 months of employment.
 
Hourly pay: $14

This company is an equal opportunity employer.

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The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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