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Hotel Reception Front Desk Jobs in Puerto Rico (NOW HIRING)

Marriott

Director of Spa

Dorado, PR · On-site

... reception desk and locker room areas. As a department head, directs and works with the management ... OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related ...

The Condado Collection

PR · On-site

$14.50 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

... hotels, to fine dining and entertainment. La Concha Resort is a modern luxury resort in Condado ... Serving guests at the front desk while providing the highest level of service possible in an ...

The Condado Collection

PR · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Knowledgeable in all front desk functions, including switchboard, business center and guest ... Hospitality oriented * Bachelor's degree in Hotel and Restaurant Management or Hospitality ...

IHP Hospitality Group

Night Auditor

Mayaguez, PR · On-site

$15 - $20/hr

  • Medical

  • Dental

  • Retirement

  • PTO

... hotels like Punta Borinquen Resort and Hotel El Faro. With over 30 years of experience, IHP ... Ensure proper shift handover of Front Desk and Mini Market Register. Make sure shift has proper ...

IHP Hospitality Group

Guest Experience Agent

Aguadilla, PR · On-site

$13.50 - $17/hr

  • Medical

  • Dental

  • Retirement

  • PTO

... hotels like Punta Borinquen Resort and Hotel El Faro. With over 30 years of experience, IHP ... Ensure proper shift handover of Front Desk and Mini Market Register. Make sure shift has proper ...

Career Search

Night Auditor

Mayaguez, PR · On-site

$15 - $20/hr

  • Medical

  • Dental

  • Retirement

  • PTO

... hotels like Punta Borinquen Resort and Hotel El Faro. With over 30 years of experience, IHP ... Ensure proper shift handover of Front Desk and Mini Market Register. Make sure shift has proper ...

Career Search

Guest Experience Agent

Aguadilla, PR · On-site

$13.50 - $17/hr

  • Medical

  • Dental

  • Retirement

  • PTO

... hotels like Punta Borinquen Resort and Hotel El Faro. With over 30 years of experience, IHP ... Ensure proper shift handover of Front Desk and Mini Market Register. Make sure shift has proper ...

The Condado Collection

PR · On-site

$15.50 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

... hotel * Ensure you have a complete understanding of PMS system * Understand how the Group Sales department and Front Desk relate to the Reservations Department * Support the Sales team In making ...

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Hotel Reception Front Desk information

What are the main responsibilities of a hotel reception front desk staff?

Hotel reception front desk staff are responsible for greeting guests, checking them in and out, handling reservations, and providing information about the hotel and local area. They manage guest inquiries, handle payments, and resolve any issues or complaints that may arise during a guest's stay. Additionally, they coordinate with housekeeping and other departments to ensure guests have a pleasant and comfortable experience.

What are the key skills and qualifications needed to thrive as a hotel reception front desk associate, and why are they important?

To thrive as a Hotel Reception Front Desk associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with property management systems (PMS) like Opera or Maestro and basic office software is commonly required. Outstanding communication, problem-solving, and a welcoming demeanor help you excel by creating positive guest experiences. These skills and qualities are vital for ensuring efficient operations and guest satisfaction in a hospitality environment.

What are some common challenges faced by hotel reception front desk staff, and how can they be managed effectively?

Hotel reception front desk staff often encounter challenges such as handling guest complaints, managing overbookings, and balancing multiple tasks during busy check-in and check-out periods. Successfully addressing these situations requires strong communication skills, patience, and the ability to stay calm under pressure. Many hotels provide ongoing training and support from supervisors to help staff develop effective problem-solving strategies and maintain excellent guest service, even during high-stress times.

How to become a hotel reception front desk?

To become a hotel reception front desk staff, candidates typically need a high school diploma or equivalent and strong communication and customer service skills. Prior experience in hospitality or retail can be helpful, and familiarity with hotel management software is often preferred. Some positions may require on-the-job training or certifications in hospitality or customer service.

What does a hotel reception front desk do at a hotel?

A hotel reception front desk employee is responsible for greeting guests, checking them in and out, managing reservations, and providing information about hotel services and local attractions. They handle phone calls, process payments, and address guest inquiries to ensure a smooth stay. Strong communication skills and familiarity with booking software are essential for this role.

What are popular job titles related to Hotel Reception Front Desk jobs in Puerto Rico?

For Hotel Reception Front Desk jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Hotel Reception Front Desk jobs in Puerto Rico look for?

The top searched job categories for Hotel Reception Front Desk jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Hotel Reception Front Desk jobs?

Cities in Puerto Rico with the most Hotel Reception Front Desk job openings:

Hotel Reception Front Desk jobs near you

Door Attendant | Part Time

Driftwood Hospitality Management

San Juan, PR • On-site

Part-time

Re-posted 23 days ago

Driftwood Hospitality Management rating

4.9

Company rating: 4.9 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Driftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services - all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.
JOB SUMMARY
The Door Attendant is responsible for creating a welcoming and professional first impression for all guests entering and departing the hotel. This role supports the Front Office and Bell Services operations by greeting guests, assisting with luggage handling, providing directions and local recommendations, maintaining cleanliness and organization of the hotel entrance and lobby areas, and ensuring attentive guest service at all times.
The Door Attendant is expected to maintain a polished appearance, demonstrate strong hospitality skills, and assist with operational needs to support an exceptional guest experience.
ESSENTIAL JOB FUNCTIONS
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.
Guest Arrival & Departure Services
  • Greet and welcome guests upon arrival and departure in a friendly and professional manner.
  • Open and close vehicle doors for arriving and departing guests.
  • Assist guests with luggage handling for both day-use and overnight visits.
  • Support guests with storing and retrieving luggage from vehicles and baggage storage areas.
  • Utilize bell carts to transport luggage, packages, and other items to and from guest rooms, vehicles, and designated areas.
  • Maintain awareness of guest needs and remain readily available to provide assistance.
Additional Responsibilities
  • Assist Bell Staff and Front Office team members with operational support as needed.
  • Maintain a professional, courteous, and service-oriented demeanor at all times.
  • Perform additional duties and responsibilities as assigned by management.

Safety & Compliance
  • Promptly report emergencies, accidents, injuries, missing items, damage, mechanical issues, and safety hazards to management.
  • Follow all company safety, security, and emergency procedures.
  • Utilize appropriate protective equipment when required.
  • Report unsafe conditions, near misses, property damage, or incidents to management immediately.
  • Maintain compliance with all hotel policies, procedures, and grooming standards outlined in the Team Member Handbook.

Lobby & Public Area Maintenance
  • Maintain cleanliness and organization of the lobby station, baggage room, hotel entrance, and surrounding public areas.
  • Ensure furniture and public space arrangements remain presentable and properly positioned.
  • Assist in maintaining a clean and welcoming hotel exterior and interior entrance area by removing trash and identifying cleanliness concerns.

Guest Assistance & Front Office Support
  • Provide guests with directions, local recommendations, transportation information, and general hotel assistance.
  • Assist with answering guest calls and supporting PBX/front desk communication needs when required.
  • Support Front Desk operations during high-volume periods as needed.
  • Restock front desk, business center, and grab-and-go supplies including paper products, refreshments, and guest amenities.
  • Adhere to hotel taxi stand procedures and transportation partner agreements.

KNOWLEDGE, SKILLS & ABILITIES
The Hotel may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable
  • Bilingual. Skilled in conversational English and Spanish.
  • Professional, positive attitude and actions when communicating with guests and team members.
  • Knowledge of hotel and the city.
  • Ability to operate a two way radio, computer, printer, copier, and telephone.
  • Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient, and maintaining a pleasant cheerful demeanor

PHYSICAL DEMANDS
  • Physical work is a primary part of the job and it is performed both inside and outside the hotel.
  • Expected to work under fluctuating weather conditions
  • The work involves exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and loud noises.
  • Lifting up to 75 pounds
  • Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling.

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

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