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Hotel Reception Front Desk Jobs in Puerto Rico (NOW HIRING)

Residence Inn Isla Verde

Guest Service Agent

Carolina, PR · On-site

$10 - $12.75/hr

Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards. * Maintain proper operation of the PBX console and ensure that all hotel standards are met (if ...

IHP Hospitality Group

Guest Experience Agent

Aguadilla, PR · On-site

$13.50 - $17/hr

... hotels like Punta Borinquen Resort and Hotel El Faro. With over 30 years of experience, IHP ... Ensure proper shift handover of Front Desk and Mini Market Register. Make sure shift has proper ...

Hyatt Centric San Juan Isla Verde

Bellperson

Carolina, PR · On-site

$8 - $11/hr

Where applicable answer console to assist front desk agents. * Show guestrooms and suites as needed and emphasize the hotel's amenities. * Perform other duties as requested by management.

The Condado Collection

PR · On-site

... hotels, to fine dining and entertainment. La Concha Resort is a modern luxury resort in Condado ... Maintain ongoing communication with other departments (Housekeeping, Front Desk, Security, and ...

Encompass Health

Receptionist

San Juan, PR

$15.50 - $20.25/hr

Operating the switchboard, managing front desk reception, and providing crucial clerical support across departments, your contributions ensure effective communication and operational efficiency.

Residence Inn Isla Verde

Security Officer

Carolina, PR · On-site

$10.75 - $12.75/hr

Maintain visual contact with the Front Desk/Night Auditor and the front door of the hotel by remaining in the Lobby area when not on property walks. * Maintain and review daily activity log.

Residence Inn Isla Verde

Security Officer

Carolina, PR · On-site

$10.75 - $12.75/hr

Maintain visual contact with the Front Desk/Night Auditor and the front door of the hotel by remaining in the Lobby area when not on property walks. * Maintain and review daily activity log.

Residence Inn Isla Verde

Security Officer

Carolina, PR · On-site

$10.75 - $12.75/hr

Maintain visual contact with the Front Desk/Night Auditor and the front door of the hotel by remaining in the Lobby area when not on property walks. * Maintain and review daily activity log.

Lifelink Foundation

Admin Assistant 1 PR

Guaynabo, PR · On-site

$14.75 - $20/hr

Performs reception, administrative and secretarial duties in support of all general staff ... Administers the front desk receptionist duties of with professional attitude and efficiency. Learns ...

LifeLink

Admin Assistant 1 PR

Guaynabo, PR · On-site

$14.75 - $20/hr

Performs reception, administrative and secretarial duties in support of all general staff ... Administers the front desk receptionist duties of with professional attitude and efficiency. Learns ...

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Hotel Reception Front Desk information

What are the main responsibilities of a hotel reception front desk staff?

Hotel reception front desk staff are responsible for greeting guests, checking them in and out, handling reservations, and providing information about the hotel and local area. They manage guest inquiries, handle payments, and resolve any issues or complaints that may arise during a guest's stay. Additionally, they coordinate with housekeeping and other departments to ensure guests have a pleasant and comfortable experience.

What are the key skills and qualifications needed to thrive as a hotel reception front desk associate, and why are they important?

To thrive as a Hotel Reception Front Desk associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with property management systems (PMS) like Opera or Maestro and basic office software is commonly required. Outstanding communication, problem-solving, and a welcoming demeanor help you excel by creating positive guest experiences. These skills and qualities are vital for ensuring efficient operations and guest satisfaction in a hospitality environment.

What are some common challenges faced by hotel reception front desk staff, and how can they be managed effectively?

Hotel reception front desk staff often encounter challenges such as handling guest complaints, managing overbookings, and balancing multiple tasks during busy check-in and check-out periods. Successfully addressing these situations requires strong communication skills, patience, and the ability to stay calm under pressure. Many hotels provide ongoing training and support from supervisors to help staff develop effective problem-solving strategies and maintain excellent guest service, even during high-stress times.

How to become a hotel reception front desk?

To become a hotel reception front desk staff, candidates typically need a high school diploma or equivalent and strong communication and customer service skills. Prior experience in hospitality or retail can be helpful, and familiarity with hotel management software is often preferred. Some positions may require on-the-job training or certifications in hospitality or customer service.

What does a hotel reception front desk do at a hotel?

A hotel reception front desk employee is responsible for greeting guests, checking them in and out, managing reservations, and providing information about hotel services and local attractions. They handle phone calls, process payments, and address guest inquiries to ensure a smooth stay. Strong communication skills and familiarity with booking software are essential for this role.

What are popular job titles related to Hotel Reception Front Desk jobs in Puerto Rico?

For Hotel Reception Front Desk jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Hotel Reception Front Desk jobs in Puerto Rico look for?

The top searched job categories for Hotel Reception Front Desk jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Hotel Reception Front Desk jobs?

Cities in Puerto Rico with the most Hotel Reception Front Desk job openings:

Hotel Reception Front Desk jobs near you

Guest Services Supervisor - La Concha Resort

The Condado Collection

San Juan, PR

Full-time

Medical, Dental, Vision, Retirement

Re-posted 10 days ago

Key responsibilities

  • Ensure an exceptional experience for hotel guests by managing guest interactions and resolving inquiries, complaints, and special needs.

  • Lead and train the guest services team, oversee check-in and check-out procedures, and ensure high standards of service quality are maintained.

  • Coordinate with other departments to improve guest experience and prepare reports on guest service performance.

Job description

Overview

The Condado Collection is a collection of hospitality properties in Puerto Rico ranging from classic and modern luxury full-service hotels, to fine dining and entertainment.

La Concha Resort is a modern luxury resort in Condado, Puerto Rico with history dating back to 1958. Epitomizing the fun "Latino Chic" lifestyle, offering stylish amenities and a hot nightlife to all guests. We aim to create experiences and inspire journeys not only for our guests, but also our workforce. We are confident that our team members are the key in delivering passionate and authentic hospitality service. Let's create a collection of memories together!

Key Responsibilities
  • Responsible for ensuring an exceptional experience for hotel guests.
  • Leads and trains the guest services team, resolving issues, and ensuring that high standards of service quality are maintained.
  • Ensure smooth check-in and check-out of all guests, through properly handling guest accounts.
  • Act as a point of contact for guests, effectively resolving inquiries, complaints, and special needs.
  • Oversee check-in and check-out procedures, ensuring efficiency and guest satisfaction.
  • Knowledgeable in all front desk functions, including switchboard, business center and guest relations, bell, and concierge.
  • Ensure that all necessary resources and materials are available for the team.
  • During peak hours, be at the front desk to ensure efficient and smooth service is provided to all guests.
  • Constantly audit all desk work for accuracy and consistency.
  • Work closely with other departments to coordinate services and improve guest experience.
  • Prepare reports on guest service performance and present suggestions for improvement.
  • Bank out cashiers at the end of each shift.
  • Be knowledgeable about etiquette and protocols.
  • Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to the manager; and complete safety training and certifications. 
  • Develop and maintain positive working relationships with others, support the team to reach common goals, and listen and respond appropriately to the concerns of other employees. 
  • Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information.
  • Perform other duties as assigned by the supervisor.
Qualifications
  • Hospitality oriented
  • Bachelor's degree in Hotel and Restaurant Management or Hospitality Management is a strong plus but not required.
  • Knowledgeable in PMS / OPERA and MGS applications is a strong plus but not required.
  • Must possess excellent written and oral communication skills, strong leadership skills, analytical and problem-solving skills, good customer service skills and multitasking skills.
  • Able to handle difficult situations effectively
  • Able to work quickly and efficiently, especially under pressure
  • Flexibility to work various shifts, including evenings, weekends, and holidays.
  • Fully Bilingual (Spanish/English).

Benefits

  • 401(k)

  • Employer Contribution to 401(k)

  • Health Insurance

  • Vision Insurance

  • Dental Insurance

  • Paid Holidays

  • Employee Discount

The Condado Collection is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Employment Type: FULL_TIME

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