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Front Desk Reservation Agent Jobs in Puerto Rico

Marriott

Front Desk Agent

San Juan, PR · On-site

$13.75 - $17.50/hr

The Front Desk Agent will be responsible for checking guests in and out, answering inquiries ... Ensure all necessary information is collected and accurately entered into the hotel's reservation ...

Marriott International

Front Desk Agent

San Juan, PR · On-site

$13.75 - $17.50/hr

The Front Desk Agent will be responsible for checking guests in and out, answering inquiries ... Ensure all necessary information is collected and accurately entered into the hotel's reservation ...

The Condado Collection

PR · On-site

$15.50 - $19.50/hr

... Front Desk relate to the Reservations Department * Support the Sales team In making follow-up calls to corporate Qualifications * Direct telephone sales skills * Working knowledge of the reservation ...

The Condado Plaza Hotel

PR · On-site

$15/hr

Assists other departments such as Sales, Meetings and Conventions and Front Office with reservation ... Assists the local Reservations Desk at HRW with questions, problems or concerns that arise ...

IHP Hospitality Group

Guest Experience Agent

Aguadilla, PR

$13.50 - $17/hr

Guest Experience Agent Essential Responsibilities * Organize, confirm, process, and conduct all ... Ensure proper shift handover of Front Desk and Mini Market Register. Make sure shift has proper ...

Career Search

Guest Experience Agent

Aguadilla, PR

$13.50 - $17/hr

Guest Experience Agent Essential Responsibilities * Organize, confirm, process, and conduct all ... Ensure proper shift handover of Front Desk and Mini Market Register. Make sure shift has proper ...

Royal Isabela (Costa Management LLC)

PR · On-site

$12.25 - $15.25/hr

Serving guests at the front desk while providing the highest level of service possible in an efficient, courteous and professional manner. * Handle all duties according to hotel policies, procedures ...

AC Hotel San Juan Condado

PR · On-site

$15.50 - $19.50/hr

Be able to perform all duties of Guest Services Agent and assist at front desk as needed. * Communicate availability to wholesalers. * Call for occupancy at area hotels. * File reservations and group ...

AC Hotel San Juan Condado

Reservations Agent

San Juan, PR · On-site

$15.50 - $19.50/hr

Be able to perform all duties of Guest Services Agent and assist at front desk as needed. * Communicate availability to wholesalers. * Call for occupancy at area hotels. * File reservations and group ...

AC Hotel San Juan Condado

Reservations Agent

San Juan, PR · On-site

$15.50 - $19.50/hr

Be able to perform all duties of Guest Services Agent and assist at front desk as needed. * Communicate availability to wholesalers. * Call for occupancy at area hotels. * File reservations and group ...

AC Hotel San Juan Condado

Guest Services Agent

San Juan, PR

$14.50 - $18.50/hr

Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards. * Maintain proper operation of the PBX console and ensure that all hotel standards are met (if ...

AC Hotel San Juan Condado

PR · On-site

$14.50 - $18.50/hr

Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards. * Maintain proper operation of the PBX console and ensure that all hotel standards are met (if ...

AC Hotel San Juan Condado

Guest Services Agent

San Juan, PR

$14.50 - $18.50/hr

Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards. * Maintain proper operation of the PBX console and ensure that all hotel standards are met (if ...

The Condado Collection

PR · On-site

$14.50 - $18.50/hr

Serving guests at the front desk while providing the highest level of service possible in an efficient, courteous, and professional manner. * Handle all duties according to hotel policies, procedures ...

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Front Desk Reservation Agent information

What is the difference between Front Desk Reservation Agent vs Front Desk Clerk?

AspectFront Desk Reservation AgentFront Desk Clerk
Primary ResponsibilitiesHandling reservations, managing booking systems, customer inquiries related to reservationsChecking in/out guests, answering general questions, administrative tasks
Required SkillsCustomer service, reservation software proficiency, communication skillsCustomer service, basic computer skills, multitasking
Work EnvironmentHotels, resorts, travel agenciesHotels, motels, hospitality venues
CertificationsNone typically required, but hospitality or reservation system training helpfulNone typically required

While both roles are customer-facing in the hospitality industry, the Front Desk Reservation Agent primarily manages reservations and booking inquiries, whereas the Front Desk Clerk handles guest check-ins, check-outs, and general front desk duties. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

What are Front Desk Reservation Agents?

Front Desk Reservation Agents are hospitality professionals responsible for managing guest reservations, check-ins, and check-outs at hotels or similar establishments. They interact directly with guests, handle inquiries, coordinate bookings, and provide information about the property's services and amenities. These agents play a key role in ensuring a positive guest experience by delivering excellent customer service and addressing any issues or special requests. Their duties may also include processing payments, answering phones, and maintaining accurate records of guest information.

What are the key skills and qualifications needed to thrive as a Front Desk Reservation Agent, and why are they important?

To thrive as a Front Desk Reservation Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation software, property management systems (like Opera or Maestro), and basic office technology is usually required. Exceptional communication, problem-solving abilities, and a calm demeanor help agents excel in guest interactions and manage high-pressure situations. These skills and qualities are crucial for ensuring guest satisfaction, efficient operations, and a positive first impression for the organization.

What are the typical challenges a Front Desk Reservation Agent faces during busy periods, and how can they be managed?

During peak seasons or special events, Front Desk Reservation Agents often encounter high call volumes and increased guest traffic, which can make it challenging to manage reservations efficiently while maintaining excellent customer service. To handle these periods, agents prioritize multitasking, effective communication, and staying organized to avoid double bookings or errors. Many teams rely on reservation management systems and clear protocols to streamline processes. Proactively collaborating with colleagues and maintaining a calm, professional demeanor also helps ensure guests receive timely and accurate assistance.
What are popular job titles related to Front Desk Reservation Agent jobs in Puerto Rico? For Front Desk Reservation Agent jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Front Desk Reservation Agent jobs in Puerto Rico look for? The top searched job categories for Front Desk Reservation Agent jobs in Puerto Rico are:
Front Desk Reservation Agent jobs near you
Front Desk Agent

Front Desk Agent

Marriott

San Juan, PR • On-site

$13.75 - $17.50/hr

Full-time

PTO

Posted 25 days ago

Marriott International rating

6.4

Company rating: 6.4 out of 10

Based on 1,180 frontline employees who took The Breakroom Quiz

52nd of 108 rated hotels

Job description

Additional Information: This hotel is owned and operated by an independent franchisee, Vivant Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Join Alma San Juan, Autograph Collection, a boutique hotel in the heart of Old San Juan and part of Marriott International's Autograph Collection. We are passionate about creating exceptional guest experiences while fostering a culture of respect, growth, and excellence for every member of our team.
 
We are seeking a professional, friendly, and detail-oriented Front Desk Agent to join our team. The ideal candidate will provide exceptional customer service and act as the first point of contact for guests at our hotel. The Front Desk Agent will be responsible for checking guests in and out, answering inquiries, handling reservations, and ensuring guests have a comfortable and enjoyable stay. This is a customer-facing role, and we are looking for someone with excellent communication skills, a positive attitude, and a strong focus on guest satisfaction.
 
Key Responsibilities:
 
Guest Check-In and Check-Out: Greet guests warmly and assist them with the check-in/check-out process. Ensure all necessary information is collected and accurately entered into the hotel's reservation system (Opera PMS).
Reservations and Room Assignments: Manage reservations by phone, email, and in person. Ensure accurate room assignments based on guest preferences and availability. Communicate with housekeeping and maintenance departments to coordinate room readiness.
Guest Inquiries and Requests: Provide information about hotel services, local attractions, and directions. Address guest inquiries and resolve any concerns promptly and professionally to ensure a positive guest experience.
Guest Complaints and Problem Resolution: Handle guest complaints and issues with empathy and professionalism, ensuring that resolutions are quick and satisfactory. Escalate unresolved issues to a supervisor or manager.
Billing and Payments: Process guest payments, including cash, credit, and debit card transactions. Ensure accurate billing and issue receipts as necessary. Handle cash floats and ensure proper handling of payment transactions.
Maintaining the Front Desk Area: Keep the front desk area neat, organized, and well-stocked with necessary materials, such as brochures, keys, and guest information. Ensure a welcoming and clean environment for guests.
Safety and Security: Monitor guest safety and hotel security protocols. Ensure that only authorized individuals are allowed into the hotel or guest areas and report any suspicious activities.
Communication with Other Departments: Communicate effectively with other hotel departments (housekeeping, maintenance, etc.) to ensure seamless guest services and efficient operations.
Administrative Support: Perform basic administrative tasks such as filing, data entry, and managing guest feedback. Assist with processing special requests, group bookings, and VIP guests.
Upselling Hotel Services: Promote additional services such as spa treatments, dining options, and event bookings to enhance guest satisfaction and drive hotel revenue.
 
Qualifications:
Education: High school diploma or equivalent. Additional education or training in hospitality or customer service is a plus.
Experience: Previous experience in a customer-facing role, preferably in the hospitality industry. Experience with hotel management systems.
Previous experience using Opera PMS is required.
Skills:
Strong customer service skills and a passion for helping others.
Ability to multitask, stay organized, and manage time effectively.
Basic computer skills and familiarity with reservation and billing software's.
Strong attention to detail and problem-solving skills.
Flexibility to work various shifts, including mornings, evenings, weekends, and holidays as required.
 
Employment Type: Permanent position with a 9-month probationary period Vacation Leave: Accrues at 1.25 days per month (15 days per year) for employees working at least 130 hours per month. Accrual becomes available after completing 6 months of employment and is retroactive to the hire date. Vacation may be carried over for up to 2 years, in accordance with company policy. Sick Leave: Accrues at 1 day per month (12 days per year) for employees working at least 130 hours per month. Maximum accumulation of 27 days (216 hours). Up to 15 days (120 hours) may be carried over per calendar year, in accordance with company policy. Health Insurance: 100% employer-paid coverage for the employee (minimum 130 hours per month), effective after 3 months of employment. Parking Incentive: $5.00 USD for each day effectively worked. Holiday Pay: Paid holidays effective after 3 months of employment.
 
Hourly pay: $14

This company is an equal opportunity employer.

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The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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