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Hotel Quality Assurance Manager Jobs (NOW HIRING)

FPC Decatur

Quality Assurance Manager

Houston, TX · On-site

Quality Assurance Manager Salary Range: $95K-$125K+ 12% Bonus Summary Of Job: We are seeking an experienced Quality Assurance Manager to lead quality management and continuous improvement initiatives ...

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TFC Poultry

Quality Assurance Manager

Winchester, VA

$75K - $85K/yr

The Quality Assurance Manager will report to the Corporate Quality Assurance Manager and is responsible for managing quality assurance and quality control systems to ensure proper execution of ...

ABW Technologies

Quality Assurance Manager

Seattle, WA · On-site

Quality Assurance Manager Puget Sound Coatings has an immediate opening for a Quality Assurance Manager. You will be responsible for developing, implementing, maintaining, and continuously improving ...

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Hotel Quality Assurance Manager information

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How much do hotel quality assurance manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for hotel quality assurance manager in the United States is $86,159.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $136,000.00 per year, depending on experience, location, and employer.

What is the difference between Hotel Quality Assurance Manager vs Hotel Operations Supervisor?

AspectHotel Quality Assurance ManagerHotel Operations Supervisor
CredentialsExperience in quality standards, certifications in hospitality managementExperience in hotel operations, supervisory certifications
Work EnvironmentFocus on quality audits, standards compliance, guest satisfactionOversees daily operations, staff management, guest services
Industry UsageCommonly used in quality assurance and compliance rolesUsed in daily operational management

The Hotel Quality Assurance Manager primarily focuses on maintaining quality standards, conducting audits, and ensuring compliance with industry regulations. In contrast, the Hotel Operations Supervisor manages daily hotel activities, supervises staff, and ensures smooth guest experiences. While both roles require hospitality experience, the Quality Assurance Manager emphasizes standards and compliance, whereas the Operations Supervisor concentrates on operational efficiency.

What does a hotel quality assurance manager do?

A Hotel Quality Assurance Manager oversees the standards of service, cleanliness, and operations within a hotel to ensure they meet company and industry expectations. They conduct regular inspections, review guest feedback, and develop improvement plans to address any deficiencies. The role involves training staff, updating protocols, and working closely with other departments to maintain high-quality guest experiences. Their ultimate goal is to ensure guests consistently receive excellent service and accommodations.

How does a hotel quality assurance manager typically collaborate with other departments to maintain high service standards?

A Hotel Quality Assurance Manager works closely with various departments, such as housekeeping, front desk, food and beverage, and maintenance, to ensure that all guest services align with the hotel's quality standards. They regularly conduct audits, share feedback, and coordinate training sessions with department heads to address any service gaps or compliance issues. Effective communication and teamwork are essential, as the manager often leads cross-departmental meetings to discuss quality metrics and implement improvement plans. This collaborative approach helps create a consistent and exceptional guest experience across all areas of the hotel.

What are the key skills and qualifications needed to thrive as a hotel quality assurance manager?

To thrive as a Hotel Quality Assurance Manager, you need a strong background in hospitality management, quality control processes, and a relevant degree or certification in hotel or business management. Familiarity with quality management systems (such as ISO standards), property management software, and audit tools is typically required. Exceptional attention to detail, leadership, and communication skills help drive continuous improvement and foster team collaboration. These competencies ensure that service standards are consistently met, guest satisfaction is maximized, and the hotel's reputation is upheld.
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Hotel Quality Assurance Manager jobs near you
Infographic showing various Hotel Quality Assurance Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 14% Part Time, 4% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $86,159 per year, or $41.4 per hour.

Quality Assurance Manager

Plymouth Rock Assurance Corporation

Boston, MA

$130K - $165K/yr

Full-time

Re-posted 4 days ago

Plymouth Rock Assurance rating

8.5

Company rating: 8.5 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

105th of 306 rated insurance

Job description

Plymouth Rock Assurance is seeking an experienced and accomplished QA Manager to join our dynamic team. The successful candidate will play a key role in ensuring the quality and reliability of our software solutions through effective management of both automated and manual testing teams. The Senior QA Manager will have a proven track record in overseeing testing processes, utilizing automated testing tools such as Selenium, and managing test data effectively.

Essential Functions and Responsibilities:

  • Lead and mentor a team of QA automation engineers, fostering a culture of accountability, innovation, and continuous improvement.
  • Support the growth and development of team members through coaching, feedback, and technical mentorship.
  • Help evolve the QA organization toward modern quality engineering and automation-first practices.
  • Lead the design, development, and maintenance of scalable automated testing frameworks across UI, API, and backend systems.
  • Drive increased automation coverage for regression, integration, and end-to-end testing.
  • Champion modern testing practices, including CI/CD-integrated automation, shift-left testing, and test data management.
  • Partner with development teams to improve testability, reliability, and overall software quality.
  • Collaborate with business analysts, developers, product owners, and QA teams to translate requirements into comprehensive test plans and automated test scenarios.
  • Oversee functional, integration, regression, and non-functional testing efforts across ongoing projects and releases.
  • Monitor and report on quality metrics, including automation coverage, defect trends, test execution results, and release quality.
  • Identify opportunities to improve testing efficiency, automation reliability, and overall SDLC quality practices.
  • Provide clear and transparent communication regarding testing status, risks, and quality metrics to stakeholders and leadership.

Qualifications and Education:

  • Bachelor's or Master's degree in Computer Science or a related field.
  • 10+ years of professional experience in software quality assurance, with a focus on both automated and manual testing.
  • Proven experience managing testing teams, with a minimum of 3 years in a leadership role.
  • Strong hands-on experience with modern automation tools and frameworks such as Selenium, Cypress, Playwright or similar.
  • Self-motivated with the ability to prioritize and execute tasks in a fast-paced environment.
  • Excellent understanding of non-functional requirements, including performance, scalability, and security.
  • Effective leadership and communication skills to collaborate with cross-functional teams.
  • Desirable knowledge includes experience in the insurance industry, familiarity with Jira, and exposure to DevOps practices.

Salary Range: $130,000 to $165,000 per year + bonus. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.

About the Company:

The Plymouth Rock Company and its affiliated group of companies write and manage over $2.2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of "A-/Excellent".

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