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Hotel Property Management System Trainer Jobs (NOW HIRING)

Texas Hotel Management

Hotel Front Desk Agent

Lewisville, TX · On-site

$13.25 - $16.75/hr

Maintain accurate guest records and update the hotel's Property Management System (PMS). * Coordinate with Housekeeping, Maintenance, Food & Beverage, and other departments to fulfill guest requests.

Texas Hotel Management

Hotel Night Auditor

Lewisville, TX · On-site

$14 - $18.75/hr

Knowledge of hotel Property Management Systems (PMS) and accounting software. * Strong numerical, analytical, and organizational skills for hotel operations. * Excellent communication and customer ...

KMD HOTEL GROUP II

Hotel Front Desk Agent

North Charleston, SC · On-site

$13.50 - $17.25/hr

... assignments using property management systems (PMS) Handle guest inquiries, requests, and ... Prior hotel front desk or hospitality customer service experience preferred Strong communication ...

Commonwealth Hotels

Hotel Guest Service Agent

Aurora, CO · On-site

$18.50/hr

The hotel features 249 guest rooms and over 36,000 square feet of flexible event space, including a ... property management systems (PMS), is usually required. Training may be provided for specific ...

Brandt-Hospitality-Group-

Hotel Accountant

Fargo, ND · On-site

Performs daily uploads of data from hotel Property Management Systems (PMS) and ensures data ties out accurately to source reports * Completes bank reconciliations for assigned properties on a timely ...

Fairlane Hotel

Front Desk Agent

Nashville, TN · On-site

$18 - $18.50/hr

Proficiency with hotel property management systems (Stay N Touch experience a plus) * Knowledge of local Nashville attractions * Strong problemsolving skills and ability to remain calm under pressure ...

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Hotel Property Management System Trainer information

What does a hotel property management system trainer do?

A Hotel Property Management System (PMS) Trainer is responsible for teaching hotel staff how to effectively use property management software. This includes instructing employees on system features such as reservations, check-ins and check-outs, billing, housekeeping, and reporting functions. The trainer customizes training sessions to suit the specific needs of each hotel and often provides ongoing support and troubleshooting. Their goal is to ensure staff are comfortable with the PMS so hotel operations run smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a hotel property management system trainer?

To thrive as a Hotel Property Management System Trainer, you need a solid understanding of hospitality operations, experience with property management systems (PMS), and preferably a background in training or instructional design. Familiarity with industry-standard PMS software such as Opera, Maestro, or Cloudbeds, as well as relevant certifications like Certified Hospitality Technology Professional (CHTP), is highly valuable. Excellent communication, patience, and adaptability are crucial soft skills for effectively transferring knowledge to diverse audiences. These competencies ensure that hotel staff can maximize system usage, leading to smoother operations and enhanced guest satisfaction.

What are some common challenges faced by hotel property management system trainers, and how can they be addressed?

One common challenge for Hotel Property Management System Trainers is adapting training sessions to accommodate participants with varying levels of technical proficiency. Trainers often need to balance delivering detailed, system-specific knowledge with ensuring all participants are comfortable and engaged. To address this, effective trainers use a mix of hands-on practice, real-life scenarios, and clear, step-by-step instructions. Additionally, staying updated on system updates and industry best practices is crucial, as trainers are relied upon to provide the most relevant and accurate information to hotel staff.

What are popular job titles related to Hotel Property Management System Trainer jobs?

For Hotel Property Management System Trainer jobs, the most frequently searched job titles are:

Infographic showing various Hotel Property Management System Trainer job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, 1% Temporary, and 2% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution.

Hotel Front Desk Agent

Lewisville, TX • On-site

Texas Hotel Management
See more jobs at Texas Hotel Managementexternal

$13.25 - $16.75/hr

Full-time

Posted 22 days ago

Job description

Front Desk Agent - Hotel
The Front Desk Agent is responsible for providing a warm, professional, and efficient welcome to hotel guests while managing check-in, check-out, reservations, guest inquiries, payments, and other front office activities. The role requires excellent communication, customer service, and problem-solving skills to ensure a positive guest experience throughout their stay.
Key Responsibilities
  • Greet and welcome guests in a friendly, professional, and courteous manner.
  • Handle guest check-in and check-out procedures efficiently and accurately.
  • Verify guest information, identification, reservations, and payment details.
  • Process room reservations, cancellations, modifications, and walk-in bookings.
  • Provide accurate information regarding hotel facilities, services, room types, rates, and local attractions.
  • Respond promptly to guest requests, questions, and concerns.
  • Handle guest complaints professionally and escalate issues to the Front Office Manager when required.
  • Manage cash, credit card, and other payment transactions accurately.
  • Maintain accurate guest records and update the hotel's Property Management System (PMS).
  • Coordinate with Housekeeping, Maintenance, Food & Beverage, and other departments to fulfill guest requests.
  • Monitor room availability and assist with room allocation and upgrades when authorized.
  • Maintain proper records of daily transactions, guest requests, and front desk activities.
  • Answer and direct telephone calls and respond to guest emails or other inquiries.
  • Ensure the front desk and reception area remain clean, organized, and presentable.
  • Follow hotel policies, procedures, security standards, and guest privacy requirements.
  • Assist with luggage, transportation arrangements, wake-up calls, and other guest services when required.
  • Promote hotel services, facilities, packages, and upselling opportunities where appropriate.
  • Complete shift handovers and communicate important guest information to the incoming team.
  • Perform other duties assigned by the Front Office Manager or hotel management.
Requirements
  • High school diploma or equivalent; a diploma or degree in Hospitality Management, Hotel Management, or a related field is preferred.
  • 1-3 years of experience as a Front Desk Agent, Receptionist, Guest Service Agent, or similar hotel position.
  • Previous experience in a hotel or hospitality environment is highly preferred.
  • Excellent verbal and written communication skills.
  • Strong customer service and interpersonal skills.
  • Professional, pleasant, and well-groomed personality.
  • Ability to remain calm and professional when handling difficult guests or stressful situations.
  • Good computer skills and familiarity with hotel PMS software.
  • Knowledge of Opera PMS or another hotel property management system is an advantage.
  • Basic knowledge of cash handling and payment procedures.
  • Strong attention to detail and organizational skills.
  • Ability to multitask and work efficiently in a fast-paced hotel environment.
  • Willingness to work flexible shifts, including mornings, evenings, weekends, and public holidays.
  • Ability to work independently as well as part of a team.
  • Good knowledge of English; additional languages are an advantage.
Key Competencies
  • Guest Service Excellence
  • Communication Skills
  • Problem Solving
  • Attention to Detail
  • Professionalism
  • Teamwork
  • Time Management
  • Conflict Resolution
  • Cash Handling
  • Sales & Upselling
  • Computer/PMS Skills
Preferred Candidate Profile
The ideal candidate is guest-focused, professional, confident, courteous, and service-oriented, with the ability to create a positive first impression and ensure that every guest receives efficient and personalized service.

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