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Hotel Property Management System Support Jobs (NOW HIRING)

Texas Hotel Management

Hotel Front Desk Agent

Lewisville, TX · On-site

$13.25 - $16.75/hr

Maintain accurate guest records and update the hotel's Property Management System (PMS). * Coordinate with Housekeeping, Maintenance, Food & Beverage, and other departments to fulfill guest requests.

Texas Hotel Management

Hotel Night Auditor

Lewisville, TX · On-site

$14 - $18.75/hr

Knowledge of hotel Property Management Systems (PMS) and accounting software. * Strong numerical, analytical, and organizational skills for hotel operations. * Excellent communication and customer ...

Texas Hotel Management

Hotel Night Auditor

Lewisville, TX · On-site

$14 - $18.75/hr

Knowledge of hotel Property Management Systems (PMS) and accounting software. * Strong numerical, analytical, and organizational skills for hotel operations. * Excellent communication and customer ...

KMD HOTEL GROUP II

Hotel Front Desk Agent

North Charleston, SC · On-site

$13.50 - $17.25/hr

... assignments using property management systems (PMS) Handle guest inquiries, requests, and ... Prior hotel front desk or hospitality customer service experience preferred Strong communication ...

Brandt-Hospitality-Group-

Hotel Accountant

Fargo, ND · On-site

$60 - $80/hr

Performs daily uploads of data from hotel Property Management Systems (PMS) and ensures data ties ... Ensures general ledger accounts are accurate and properly supported Property Support ...

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Hotel Property Management System Support information

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How much do hotel property management system support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for hotel property management system support in the United States is $42.89, according to ZipRecruiter salary data. Most workers in this role earn between $31.73 and $48.56 per hour, depending on experience, location, and employer.

What is a hotel property management system support?

A Hotel Property Management System (PMS) Support role involves assisting hotel staff in using and troubleshooting their PMS software. This includes resolving technical issues, providing training, and ensuring the system operates smoothly for tasks like reservations, guest check-in/check-out, and billing. PMS Support professionals often work with both hotel employees and software vendors to address problems, perform updates, and implement new features. Their goal is to help hotels maximize efficiency and provide excellent guest service by ensuring their technology runs reliably.

What are the key skills and qualifications needed to thrive as a hotel property management system support specialist?

To thrive as a Hotel Property Management System (PMS) Support specialist, you need strong technical troubleshooting skills, a solid understanding of hotel operations, and experience with PMS platforms, often supported by a degree in IT, hospitality, or a related field. Familiarity with major PMS software like Opera, Maestro, or Cloudbeds, as well as ticketing systems and remote support tools, is typically required. Excellent communication, patience, and problem-solving abilities help build rapport with hotel staff and quickly resolve issues. These competencies are essential to ensure system reliability, enhance guest experiences, and support hotel staff in maintaining efficient operations.

What are some common challenges faced by hotel property management system support professionals, and how can they be addressed?

Hotel PMS Support professionals often encounter challenges such as troubleshooting complex software issues, managing system integrations with third-party applications, and supporting users with varying technical abilities. They must be adaptable, patient, and possess strong problem-solving skills to quickly resolve issues and minimize disruption to hotel operations. Staying up to date on PMS updates and maintaining clear communication with both hotel staff and software vendors are key strategies for effectively addressing these challenges.

What is the difference between Hotel Property Management System Support vs Hotel IT Support?

AspectHotel Property Management System SupportHotel IT Support
CredentialsTechnical certifications, hotel management software knowledgeIT certifications, network and hardware expertise
Work EnvironmentHotels, hospitality software environmentsHotels, IT infrastructure environments
Employer & Industry UsageHotels, hospitality industryHotels, broader IT services in hospitality
Search & Comparison IntentSupport for PMS-specific issuesGeneral IT support in hotels

Hotel Property Management System Support focuses on maintaining and troubleshooting hotel-specific software like PMS, ensuring smooth hotel operations. Hotel IT Support covers broader IT infrastructure, including networks and hardware, supporting overall hotel technology needs. While both roles require technical skills, PMS support is specialized in hospitality software, whereas IT support encompasses a wider range of IT systems.

What are popular job titles related to Hotel Property Management System Support jobs?

For Hotel Property Management System Support jobs, the most frequently searched job titles are:

Infographic showing various Hotel Property Management System Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $89,216 per year, or $42.9 per hour.

Hotel Front Desk Agent

Lewisville, TX • On-site

Texas Hotel Management
See more jobs at Texas Hotel Managementexternal

$13.25 - $16.75/hr

Full-time

Posted 22 days ago

Job description

Front Desk Agent - Hotel
The Front Desk Agent is responsible for providing a warm, professional, and efficient welcome to hotel guests while managing check-in, check-out, reservations, guest inquiries, payments, and other front office activities. The role requires excellent communication, customer service, and problem-solving skills to ensure a positive guest experience throughout their stay.
Key Responsibilities
  • Greet and welcome guests in a friendly, professional, and courteous manner.
  • Handle guest check-in and check-out procedures efficiently and accurately.
  • Verify guest information, identification, reservations, and payment details.
  • Process room reservations, cancellations, modifications, and walk-in bookings.
  • Provide accurate information regarding hotel facilities, services, room types, rates, and local attractions.
  • Respond promptly to guest requests, questions, and concerns.
  • Handle guest complaints professionally and escalate issues to the Front Office Manager when required.
  • Manage cash, credit card, and other payment transactions accurately.
  • Maintain accurate guest records and update the hotel's Property Management System (PMS).
  • Coordinate with Housekeeping, Maintenance, Food & Beverage, and other departments to fulfill guest requests.
  • Monitor room availability and assist with room allocation and upgrades when authorized.
  • Maintain proper records of daily transactions, guest requests, and front desk activities.
  • Answer and direct telephone calls and respond to guest emails or other inquiries.
  • Ensure the front desk and reception area remain clean, organized, and presentable.
  • Follow hotel policies, procedures, security standards, and guest privacy requirements.
  • Assist with luggage, transportation arrangements, wake-up calls, and other guest services when required.
  • Promote hotel services, facilities, packages, and upselling opportunities where appropriate.
  • Complete shift handovers and communicate important guest information to the incoming team.
  • Perform other duties assigned by the Front Office Manager or hotel management.
Requirements
  • High school diploma or equivalent; a diploma or degree in Hospitality Management, Hotel Management, or a related field is preferred.
  • 1-3 years of experience as a Front Desk Agent, Receptionist, Guest Service Agent, or similar hotel position.
  • Previous experience in a hotel or hospitality environment is highly preferred.
  • Excellent verbal and written communication skills.
  • Strong customer service and interpersonal skills.
  • Professional, pleasant, and well-groomed personality.
  • Ability to remain calm and professional when handling difficult guests or stressful situations.
  • Good computer skills and familiarity with hotel PMS software.
  • Knowledge of Opera PMS or another hotel property management system is an advantage.
  • Basic knowledge of cash handling and payment procedures.
  • Strong attention to detail and organizational skills.
  • Ability to multitask and work efficiently in a fast-paced hotel environment.
  • Willingness to work flexible shifts, including mornings, evenings, weekends, and public holidays.
  • Ability to work independently as well as part of a team.
  • Good knowledge of English; additional languages are an advantage.
Key Competencies
  • Guest Service Excellence
  • Communication Skills
  • Problem Solving
  • Attention to Detail
  • Professionalism
  • Teamwork
  • Time Management
  • Conflict Resolution
  • Cash Handling
  • Sales & Upselling
  • Computer/PMS Skills
Preferred Candidate Profile
The ideal candidate is guest-focused, professional, confident, courteous, and service-oriented, with the ability to create a positive first impression and ensure that every guest receives efficient and personalized service.

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