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Hotel Property Management System Support Jobs (NOW HIRING)

Brandt Hospitality Group

Hotel Accountant

Fargo, ND · On-site

Performs daily uploads of data from hotel Property Management Systems (PMS) and ensures data ties ... Ensures general ledger accounts are accurate and properly supported Property Support ...

Texas Hotel Management

Hotel Sales Coordinator

Houston, TX · On-site

$14 - $15/hr

We are seeking a detail-oriented and experienced Hotel Sales Coordinator to support our sales team ... Familiarity with hotel property management and sales systems (e.g., Opera, Delphi, SalesPro, or ...

Warwick Hotel

Front Office Agents

Dallas, TX · On-site

$16 - $19.75/hr

... the hotel's property management system. * Handle guest reservations, cancellations, and ... support the hotel's operational excellence.

Private Hiring Company

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Night Auditor Hotel

Tampa, FL · On-site

$11/hr

A hotel Night Auditor is essentially a mix of a front desk agent and an accountant, working the ... Execute the nightly audit process within the Property Management System (PMS) to close out the ...

Luminous Hotel Management

Front Desk Agent

Warrenton, VA · On-site

$13 - $15/hr

Check guests in and out using the property management system * Answer phone calls and respond to ... Employee hotel discounts * Opportunities for advancement Physical Requirements * Ability to stand ...

Luminous Hotel Management

Front Desk Agent

Morgantown, WV · On-site

$13 - $15/hr

Check guests in and out using the property management system * Answer phone calls and respond to ... The hotel also provides meeting space and a 24-hour convenience market to support extended stays ...

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Hotel Property Management System Support information

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How much do hotel property management system support jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for hotel property management system support in the United States is $42.89, according to ZipRecruiter salary data. Most workers in this role earn between $31.73 and $48.56 per hour, depending on experience, location, and employer.

What is a hotel property management system support?

A Hotel Property Management System (PMS) Support role involves assisting hotel staff in using and troubleshooting their PMS software. This includes resolving technical issues, providing training, and ensuring the system operates smoothly for tasks like reservations, guest check-in/check-out, and billing. PMS Support professionals often work with both hotel employees and software vendors to address problems, perform updates, and implement new features. Their goal is to help hotels maximize efficiency and provide excellent guest service by ensuring their technology runs reliably.

What are the key skills and qualifications needed to thrive as a hotel property management system support specialist?

To thrive as a Hotel Property Management System (PMS) Support specialist, you need strong technical troubleshooting skills, a solid understanding of hotel operations, and experience with PMS platforms, often supported by a degree in IT, hospitality, or a related field. Familiarity with major PMS software like Opera, Maestro, or Cloudbeds, as well as ticketing systems and remote support tools, is typically required. Excellent communication, patience, and problem-solving abilities help build rapport with hotel staff and quickly resolve issues. These competencies are essential to ensure system reliability, enhance guest experiences, and support hotel staff in maintaining efficient operations.

What are some common challenges faced by hotel property management system support professionals, and how can they be addressed?

Hotel PMS Support professionals often encounter challenges such as troubleshooting complex software issues, managing system integrations with third-party applications, and supporting users with varying technical abilities. They must be adaptable, patient, and possess strong problem-solving skills to quickly resolve issues and minimize disruption to hotel operations. Staying up to date on PMS updates and maintaining clear communication with both hotel staff and software vendors are key strategies for effectively addressing these challenges.

What is the difference between Hotel Property Management System Support vs Hotel IT Support?

AspectHotel Property Management System SupportHotel IT Support
CredentialsTechnical certifications, hotel management software knowledgeIT certifications, network and hardware expertise
Work EnvironmentHotels, hospitality software environmentsHotels, IT infrastructure environments
Employer & Industry UsageHotels, hospitality industryHotels, broader IT services in hospitality
Search & Comparison IntentSupport for PMS-specific issuesGeneral IT support in hotels

Hotel Property Management System Support focuses on maintaining and troubleshooting hotel-specific software like PMS, ensuring smooth hotel operations. Hotel IT Support covers broader IT infrastructure, including networks and hardware, supporting overall hotel technology needs. While both roles require technical skills, PMS support is specialized in hospitality software, whereas IT support encompasses a wider range of IT systems.

What are popular job titles related to Hotel Property Management System Support jobs?

For Hotel Property Management System Support jobs, the most frequently searched job titles are:

Infographic showing various Hotel Property Management System Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $89,216 per year, or $42.9 per hour.

Hotel Accountant

Fargo, ND • On-site

Brandt Hospitality Group
Traveler Accommodation • 11 - 50 employees
Learn more about Brandt Hospitality Groupexternal

Full-time

Posted 20 days ago

Job description

The Hotel Accountant is responsible for day-to-day accounting operations across an assigned portfolio of hotel properties, ensuring accurate and timely financial reporting in accordance with company policies and USALI standards. This role serves as a key point of contact for property-level accounting questions and works closely with hotel operations teams to resolve financial discrepancies. You will report to the VP of Accounting & Financial Reporting.

ESSENTIAL FUNCTIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Daily Accounting Operations:

  • Performs daily uploads of data from hotel Property Management Systems (PMS) and ensures data ties out accurately to source reports
  • Completes bank reconciliations for assigned properties on a timely basis
  • Ties out daily hotel revenues and statistics and daily reports from operating systems
  • Calculates, files, and researches sales tax

Month-End Close:

  • Prepares and posts month-end close accounting entries and accruals
  • Creates and reconciles numerous account schedules to support the close process
  • Ensures general ledger accounts are accurate and properly supported

Property Support & Communication:

  • Serves as a primary resource for hotel-level accounting questions across the majority of the portfolio
  • Communicates directly with hotel staff and management to identify, troubleshoot, and resolve accounting issues
  • Assists with credit card processing issues, discrepancies, and reconciliations

Other:

  • Performs other duties and special projects as assigned by the VP of Accounting & Financial Reporting
  • Follows Company policies and procedures

KNOWLEDGE, SKILLS AND ABILITIES

  • Familiarity with hotel PMS systems and USALI accounting standards a plus.
  • Experience with accounting systems.
  • Strong Excel skills.
  • Excellent communication skills, with the ability to work cross-functionally with property-level teams.
  • High attention to detail and ability to manage multiple properties and deadlines simultaneously.

 

EDUCATION

Bachelor's Degree in Accounting, Finance, or related field required, or equivalent combination of education and experience.

 

EXPERIENCE

1 - 3 years of accounting experience required, preferably in hotel or hospitality accounting.

SUPERVISORY RESPONSIBILITIES

None at this time.

LICENSES OR CERTIFICATES

None required.

PHYSICAL REQUIREMENTS

The following outlines the physical requirements of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.