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Hotel Property Management System Support Jobs (NOW HIRING)

Gecko Hospitality

Rooms Division Manager

Ontario, CA

$90K - $120K/yr

Serve as Manager on Duty and support emergency response as needed Ideal Experience * 5+ years of ... Proficiency with hotel property management and work-order systems; Opera or HotSOS experience is a ...

PAH Management

Night Auditor

New Orleans, LA · On-site

$13.75 - $18.50/hr

Experience with hotel property management systems or similar software. * Strong attention to detail and accuracy when handling financial data. * Excellent communication and customer service skills.

Concord Property Management LLC

Be Seen First

Property Management Assistant

Fort Lauderdale, FL · On-site

$18 - $20/hr

About the Role We're looking for a reliable and detail-oriented assistant to support day-to-day operations for a property management company. This is a hands-on, in-office role focused on keeping ...

Hamilton Inn

Night Auditor

Bessemer, AL · On-site

$13.50 - $18/hr

Proficiency with hotel property management systems (e.g., OPERA, OnQ, Cloudbeds, etc.). * Strong math and computer skills. * Excellent customer service and problem-solving skills. * Ability to work ...

Hotel Eastlund Portland

Night Auditor

Portland, OR · On-site

$20 - $22/hr

Experience with OPERA or another hotel property-management system is helpful.Strong customer-service and guest-relations skills.Strong communication, organization, and problem-solving abilities.

Avion Hospitality

Hotel Rooms Controller

Lexington, KY · On-site

... the property management system - Assist in forecasting room demand and adjusting inventory ... hotel policies and standards related to room management - Prepare reports on occupancy rates ...

Avion Hospitality

Hotel Rooms Controller

Lexington, KY · On-site

... the property management system - Assist in forecasting room demand and adjusting inventory ... hotel policies and standards related to room management - Prepare reports on occupancy rates ...

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Hotel Property Management System Support information

See salary details

$19

$42

$75

How much do hotel property management system support jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for hotel property management system support in the United States is $42.89, according to ZipRecruiter salary data. Most workers in this role earn between $31.73 and $48.56 per hour, depending on experience, location, and employer.

What is a hotel property management system support?

A Hotel Property Management System (PMS) Support role involves assisting hotel staff in using and troubleshooting their PMS software. This includes resolving technical issues, providing training, and ensuring the system operates smoothly for tasks like reservations, guest check-in/check-out, and billing. PMS Support professionals often work with both hotel employees and software vendors to address problems, perform updates, and implement new features. Their goal is to help hotels maximize efficiency and provide excellent guest service by ensuring their technology runs reliably.

What are the key skills and qualifications needed to thrive as a hotel property management system support specialist?

To thrive as a Hotel Property Management System (PMS) Support specialist, you need strong technical troubleshooting skills, a solid understanding of hotel operations, and experience with PMS platforms, often supported by a degree in IT, hospitality, or a related field. Familiarity with major PMS software like Opera, Maestro, or Cloudbeds, as well as ticketing systems and remote support tools, is typically required. Excellent communication, patience, and problem-solving abilities help build rapport with hotel staff and quickly resolve issues. These competencies are essential to ensure system reliability, enhance guest experiences, and support hotel staff in maintaining efficient operations.

What are some common challenges faced by hotel property management system support professionals, and how can they be addressed?

Hotel PMS Support professionals often encounter challenges such as troubleshooting complex software issues, managing system integrations with third-party applications, and supporting users with varying technical abilities. They must be adaptable, patient, and possess strong problem-solving skills to quickly resolve issues and minimize disruption to hotel operations. Staying up to date on PMS updates and maintaining clear communication with both hotel staff and software vendors are key strategies for effectively addressing these challenges.

What is the difference between Hotel Property Management System Support vs Hotel IT Support?

AspectHotel Property Management System SupportHotel IT Support
CredentialsTechnical certifications, hotel management software knowledgeIT certifications, network and hardware expertise
Work EnvironmentHotels, hospitality software environmentsHotels, IT infrastructure environments
Employer & Industry UsageHotels, hospitality industryHotels, broader IT services in hospitality
Search & Comparison IntentSupport for PMS-specific issuesGeneral IT support in hotels

Hotel Property Management System Support focuses on maintaining and troubleshooting hotel-specific software like PMS, ensuring smooth hotel operations. Hotel IT Support covers broader IT infrastructure, including networks and hardware, supporting overall hotel technology needs. While both roles require technical skills, PMS support is specialized in hospitality software, whereas IT support encompasses a wider range of IT systems.

What are popular job titles related to Hotel Property Management System Support jobs?

For Hotel Property Management System Support jobs, the most frequently searched job titles are:

Infographic showing various Hotel Property Management System Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $89,216 per year, or $42.9 per hour.

Front Desk Agent

Morgantown, WV

Luminous Hotel Management
See more jobs at Luminous Hotel Managementexternal

$13 - $15/hr

Full-time

PTO

Re-posted 25 days ago

Key responsibilities

  • Greet guests and provide a welcoming experience upon arrival.

  • Check guests in and out using the property management system and process payments accurately.

  • Respond to guest inquiries, resolve concerns, and coordinate with housekeeping and maintenance teams.

Job description

JOB DESCRIPTION
Front Desk Agent – Full Time – $13–$15/hr – La Quinta Inn & Suites – Morgantown, WV


La Quinta Inn & Suites is hiring a dependable and guest-focused Front Desk Agent to join our team in Morgantown, WV. If you enjoy providing excellent customer service and creating a welcoming experience for guests, we’d love to meet you.


Pay: $13-$15 per hour (based on experience)

Schedule: Full-time or Part-time available

Shift: Morning, evening, weekend, and holiday availability required

Location: On-site (not remote)


Job Summary

The Front Desk Agent is responsible for greeting guests, managing reservations, processing check-ins and check-outs, and ensuring a positive guest experience from arrival to departure.


Responsibilities
  • Welcome guests in a professional and friendly manner
  • Check guests in and out using the property management system
  • Answer phone calls and respond to guest inquiries
  • Process payments and handle cash/credit transactions accurately
  • Resolve guest concerns promptly and professionally
  • Coordinate with housekeeping and maintenance teams
  • Maintain a clean and organized front desk area


Qualifications
  • High school diploma or equivalent
  • 1+ year of customer service experience preferred (hotel experience a plus)
  • Strong communication and problem-solving skills
  • Basic computer skills
  • Ability to stand for extended periods
  • Reliable transportation to and from work


Benefits
  • Paid time off
  • Employee hotel discounts
  • Opportunities for advancement


Physical Requirements
  • Ability to stand for 6–8 hours
  • Ability to lift up to 25 pounds

Equal Opportunity Employer

La Quinta Inn & Suites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.


REQUIREMENTS
  • High school diploma or equivalent, 1+ year of customer service experience preferred, Comfortable using hotel reservation software, Strong communication and problem-solving skills & Able to stand for long periods and work weekends

ABOUT THE COMPANY

La Quinta Inn & Suites by Wyndham Morgantown is a mid-scale hotel property operating under the Wyndham Hotels & Resorts portfolio, positioned to serve both business and leisure travelers in the Morgantown region of northern West Virginia. Located just off Interstate 79 in the Gateway Center area near downtown Morgantown, the property offers comfortable guest rooms and suites with contemporary amenities including complimentary Wi-Fi, free hot breakfast, an indoor pool, fitness center, and business facilities. The hotel also provides meeting space and a 24-hour convenience market to support extended stays and group needs. Its proximity to West Virginia University, local businesses, hospitals, and outdoor attractions makes it a convenient lodging option for visitors to the university community, corporate travelers, and tourists alike.