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Hotel Operations Jobs in Tennessee (NOW HIRING)

24-7 Hotel Management

Laundry Attendant

Nashville, TN · On-site

$14 - $15/hr

Free food & snacks Job Summary The Laundry Attendant is responsible for ensuring a continuous supply of clean, fresh linens, towels, and other laundry items for guest rooms and hotel operations. This ...

epeinc

Hotel Laundry Attendant - FULL TIME

Memphis, TN

$11.75 - $14.50/hr

Knowledge of daily hotel operations; must be able to communicate both in person and on the telephone with a wide variety of individuals; ability to maintain confidentiality; skill to work with guests ...

epeinc

Hotel Laundry Attendant - FULL TIME

Memphis, TN

$11.75 - $14.50/hr

Knowledge of daily hotel operations; must be able to communicate both in person and on the telephone with a wide variety of individuals; ability to maintain confidentiality; skill to work with guests ...

epeinc

Hotel PBX Operator - FULL TIME

Memphis, TN · On-site

This is a Full-Time position located in the Operations Department at The Guest House at Graceland ... The Operator is responsible for ensuring efficient communication within, to and from the hotel ...

New

epeinc

Hotel PBX Operator - PART TIME

Memphis, TN

This is a Part-Time position located in the Operations Department at The Guest House at Graceland ... The Operator is responsible for ensuring efficient communication within, to and from the hotel ...

New

epeinc

Hotel PBX Operator - PART TIME

Memphis, TN

This is a Part-Time position located in the Operations Department at The Guest House at Graceland ... The Operator is responsible for ensuring efficient communication within, to and from the hotel ...

New

epeinc

Hotel PBX Operator - FULL TIME

Memphis, TN

This is a Full-Time position located in the Operations Department at The Guest House at Graceland ... The Operator is responsible for ensuring efficient communication within, to and from the hotel ...

New

24-7 Hotel Management

Laundry Attendant

Nashville, TN · On-site

$14 - $15/hr

Free food & snacks Job Summary The Laundry Attendant is responsible for ensuring a continuous supply of clean, fresh linens, towels, and other laundry items for guest rooms and hotel operations. This ...

epeinc

Hotel Front Desk Associate - FULL TIME

Memphis, TN

$12.25 - $15.75/hr

Knowledge of daily hotel operations; previous cash handling and customer service experience; must have computer experience to input and retrieve data, as well as compile reports as requested; must be ...

epeinc

Hotel Front Desk Associate - FULL TIME

Memphis, TN

$12.25 - $15.75/hr

Knowledge of daily hotel operations; previous cash handling and customer service experience; must have computer experience to input and retrieve data, as well as compile reports as requested; must be ...

epeinc

Hotel Room Attendant - FULL TIME

Memphis, TN

$12.25 - $15.25/hr

Knowledge of daily hotel operations; must be able to communicate both in person and on the telephone with a wide variety of individuals; ability to maintain confidentiality; skill to work with guests ...

epeinc

Hotel Room Attendant - FULL TIME

Memphis, TN · On-site

$12.25 - $15.25/hr

Knowledge of daily hotel operations; must be able to communicate both in person and on the telephone with a wide variety of individuals; ability to maintain confidentiality; skill to work with guests ...

LBA Hospitality

Operations Manager

Nashville, TN · On-site

$50K - $55K/yr

Responsible for all major areas of hotel operations and services including, but not limited to: Front Office, Housekeeping, Maintenance and Food and Beverage to include but not limited to: personnel ...

New

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All JobsHotel Operations JobsHotel Operations Jobs in Tennessee

Hotel Operations information

See Tennessee salary details

$27.2K

$50K

$84.4K

How much do hotel operations jobs pay per year?

As of Aug 7, 2026, the average yearly pay for hotel operations in Tennessee is $49,958.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,200.00 and $57,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in hotel operations, and why are they important?

To thrive in Hotel Operations, you need a strong background in hospitality management, customer service, and organizational skills, usually supported by a degree in hospitality or relevant experience. Familiarity with property management systems (PMS), booking platforms, and knowledge of industry standards or certifications like CHA (Certified Hotel Administrator) are common requirements. Exceptional communication, problem-solving abilities, and leadership are vital soft skills to ensure smooth guest experiences and team coordination. These skills are crucial for maintaining high service standards, operational efficiency, and guest satisfaction in a dynamic hospitality environment.

What are hotel operations?

Hotel operations refer to the daily activities and processes involved in managing a hotel to ensure smooth functioning and exceptional guest experiences. This includes front desk services, housekeeping, food and beverage management, maintenance, security, and reservations. Hotel operations staff work together to maintain high standards of service, address guest needs, and maximize occupancy and revenue. Effective hotel operations are essential for guest satisfaction and the overall success of the hotel.

What does a hotel operations specialist do?

A hotel operations specialist manages daily hotel functions, including guest services, front desk operations, housekeeping, and maintenance. They ensure smooth operations, uphold service standards, and often use property management systems to coordinate tasks and improve guest satisfaction.

What are the roles in hotel operations?

Hotel operations roles include front desk staff, housekeeping, food and beverage service, maintenance, and management positions such as hotel managers and department heads. These roles ensure smooth daily functioning, guest satisfaction, and overall hotel performance, often requiring skills in customer service, organization, and sometimes certifications like hospitality management. Staff may work in shifts to provide 24/7 service in a hotel environment.

What are some of the most common challenges faced in hotel operations, and how can new team members effectively address them?

In hotel operations, team members often encounter challenges such as managing guest expectations, handling high occupancy periods, and coordinating between various departments like housekeeping, front desk, and maintenance. Effective communication and adaptability are key to overcoming these challenges. New team members can succeed by proactively seeking feedback, staying organized during busy times, and collaborating closely with colleagues to ensure smooth operations and exceptional guest experiences.

What is the difference between Hotel Operations vs Front Desk Agent?

AspectHotel OperationsFront Desk Agent
Primary ResponsibilitiesOversees overall hotel functions, including management, guest services, and coordination of departmentsHandles guest check-ins/outs, reservations, and customer service at the front desk
Required CredentialsHospitality management experience, possibly a degree or certification in hospitality or hotel managementHigh school diploma or equivalent; customer service skills; on-the-job training
Work EnvironmentManagement offices, hotel floors, and departmentsFront desk area, lobby, and guest service zones
Industry UsageManagement level, overseeing hotel operationsOperational staff, front-line customer service

Hotel Operations involves managing the entire hotel, including departments and guest experience, while Front Desk Agents focus specifically on guest check-in, check-out, and customer service at the front desk. Both roles are essential but differ in scope and responsibilities.

What are the most commonly searched types of Hotel Operations jobs in Tennessee? The most popular types of Hotel Operations jobs in Tennessee are:
What cities in Tennessee are hiring for Hotel Operations jobs? Cities in Tennessee with the most Hotel Operations job openings:
Hotel Operations jobs near you
Infographic showing various Hotel Operations job openings in Tennessee as of August 2026, with employment types broken down into 82% Full Time, 15% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 4% Hybrid, and 4% Remote job distribution, with an average salary of $49,958 per year, or $24 per hour.

Front Office Supervisor

SongTeller Hotel

Nashville, TN • On-site

Full-time

Re-posted 25 days ago

Job description

Herschend is seeking a hospitable and proactive Front Office Supervisor to lead our newest hospitality venture, Dolly Parton's SongTeller Hotel, located in the heart of Downtown Nashville. The ideal candidate is hands-on, brings a heart for hospitality and an exceptional talent for orchestrating seamless guest experiences across all aspects of hotel operations. With equal parts integrity, creativity and operational expertise, this leader will ensure SongTeller delivers service that's as genuine and memorable as Dolly herself.
Inspired by Dolly Parton's epic career and trailblazing spirit, SongTeller Hotel in Nashville is as unique as the global icon herself. Dolly welcomes guests to a place where they can Love Every Moment; it is a place to unplug, to connect with loved ones and to be entertained.
The Front Office Supervisor offers an extraordinary opportunity to lead the pre-opening arrival experience excellence and hospitality identity for Dolly Parton's SongTeller Hotel featuring 245 rooms, two F&B Entertainment venues, a market, and Dolly Parton's Museum. Leading all aspects of the hotels welcome moment, ensuring every touchpoint from arrival to farewell, reflects the seamless, authentic, and memorable experience guests expect of SongTeller Hotel. From establishing pre-opening arrival experience and performance standards to inspiring a culture rooted in kindness and accountability, the Front Office Supervisor will set the tone for a property that operates with precision and heart. To achieve success in this role, one must drive results while adhering to our Heartspitality® culture. This role will be highly rewarding for a visionary, hands-on and guest-focused leader with a demonstrated history of building strong teams and operating with excellence while driving timeless and unforgettable guest experiences.
SongTeller Hotel Nashville is more than just a place to rest your head, it's a hub of music, style, and hospitality designed the Dolly-way. Sprinkled with glamour, artistic surprises and a sense of humor - it's an experience as unforgettable as the entertainer herself. SongTeller Hotel celebrates the people, talent and setting of the destination, weaving the local music and culinary scenes together. So come experience the unique charm, and hospitality that could only be created by the iconic hostess herself!
SUMMARY OF ESSENTIAL FUNCTIONS & RESPONSIBILITIES
  • Assist in leading the daily operations of the Front Office department, including all first impression departments for the best guest journey possible.
  • Ensure that all guest interactions, including check-in, check-out, and service requests, are executed with professionalism and in accordance with brand standards.
  • Train, coach, and supervise front office staff to deliver exceptional service and ensure operational consistency.
  • Coordinate closely with Housekeeping and Engineering to ensure room readiness and maintenance issues are addressed promptly.
  • Respond to guest concerns or complaints in a timely and empathetic manner, ensuring service recovery steps are followed.
  • Review daily arrival, departure, and VIP reports to ensure proper planning and execution of personalized service
  • Partner with all departments maintain the hotel's service standards, guest experience, and operational culture aligned with the SongTeller brand.
  • Drive a guest-centric environment, ensuring every interaction, event, and service touchpoint delivers memorable, personalized experiences that align with the SongTeller brand.
  • Empower the team to go above and beyond, respond to guest feedback with grace, and always find a way to add that extra sparkle.
  • Promote upselling initiatives and loyalty program enrollments among front office staff.
  • Maintain a guest facing position at all times during shift to support staff and engage with guests directly.
  • Assist in maintain inventory and functionality of guest amenities such as welcome kits, keys, key covers, maps, Etc..
  • Assist in scheduling, shift planning, and daily arrival operations with precision, ensuring operational consistency and excellence from the smallest detail to the overall guest experience and flex team schedules daily appropriately according to guest service demands.
  • Represent Dolly Parton's SongTeller Hotel professionally in industry and community events, embodying the brand's warmth, creativity, and hospitality ethos.
  • Utilize operational systems such as Opera, Opera Cloud*, Hotel Effectiveness, Microsoft Office, HotSoS and other hotel systems to optimize performance, and maintain operational transparency.

This job description is not an "all-inclusive' list of the duties and responsibilities of this position or of the skills and abilities required to perform this position.
QUALIFICATIONS
  • Hotel operations experience with 1 year in hotel leadership role in upscale, lifestyle or luxury hotel setting.
  • Work background reflects a successful track record of accomplishment and growth in hospitality operations with proven experience leading multi-departmental hotel operations
  • Experience managing large teams and delivering strong guest satisfaction results.
  • The ability to think outside the box using a fresh and innovative approach in all aspects of the position and fluency in hospitality trends and competitor analysis.
  • Strong organizational and multitasking skills with keen attention to detail
  • Capable of lifting, pushing, or pulling 25-50 lbs
  • Proven problem solving, team building, communication and organizational skills.
  • Proficient knowledge of Microsoft Office, and POS Systems.
  • A love for storytelling through the guest experience
  • Strong communication and interpersonal skills
  • Ability to work collaboratively with other departments to ensure seamless guest experiences.
  • Capable of handling stressful situations calmly and efficiently while maintaining service standards.
  • Flexibility to work evenings, weekends, and holidays as needed

ABOUT DOLLY PARTON'S SONGTELLER HOTEL & HERSCHEND
Dolly Parton's SongTeller Hotel is the newest hospitality venture of Herschend. Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave-and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide.
While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service-what we call Heartspitality®-the intersection of heart and hospitality.
As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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