Hotel Operations Manager Jobs in Romeoville, IL (NOW HIRING)

Job#: 3045018
Job Description:
Description:PURPOSE:
The AI Solutions Developer is responsible for designing, building, testing, and deploying AI-powered solutions that improve hotel operations and business productivity across Hyatt. This role partners closely with operational stakeholders to translate business challenges into practical AI solutions using ChatGPT, OpenAI technologies, Custom GPTs, Microsoft Copilot, and AI workflow automation tools. The position also supports the ongoing optimization, adoption, and continuous improvement of AI products used by hotel colleagues and corporate teams. The position responsibilities outlined below are not all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
POSITION RESPONSIBILITIES:
Support the design, development, and deployment of AI tools used by hotel colleagues.
Manage and prioritize a backlog of approximately 60 AI tools while supporting delivery of roughly 30 tools every eight weeks.
Build, test, and optimize Custom GPTs, AI skills, prompt-based solutions, and AI workflows using ChatGPT, OpenAI, and Microsoft Copilot technologies.
Translate operational business challenges into practical, scalable AI solutions and workflow automations.
Partner with Commercial Services, Events, Hotel Operations, and other stakeholders to identify AI opportunities and determine the appropriate solution for each use case.
Build, configure, and support Microsoft Copilot Agents that automate business processes and improve productivity.
Conduct user testing, validation, and prompt refinement to ensure AI tools meet business requirements and provide high-quality outputs.
Gather user feedback, monitor adoption, troubleshoot issues, and continuously improve deployed AI solutions.
Collaborate with technical teams supporting enterprise AI platforms, agent ecosystems, APIs, and larger AI products.
Identify opportunities to improve hotel operations through automation, AI-driven workflows, and emerging technologies.
Effectively prioritize multiple concurrent AI initiatives in a fast-paced environment.
Demonstrate a commitment to Hyatt core values.
EXPERIENCE AND QUALIFICATIONS:
Required Skills -
Hands-on experience building AI solutions utilizing ChatGPT, OpenAI, Custom GPTs, or Microsoft Copilot.
Strong prompt engineering skills with the ability to translate business ideas into functional AI solutions.
Experience building, testing, refining, and deploying AI workflows, agents, automations, and prompt-based applications.
Ability to understand business requirements and recommend the most appropriate AI technology or solution for each use case.
Strong analytical, problem-solving, troubleshooting, and critical-thinking skills.
Excellent written and verbal communication skills with the ability to translate operational needs into technical AI solutions.
Experience gathering user feedback, monitoring adoption, and improving AI products based on business needs.
Experience managing multiple projects simultaneously in a fast-paced environment.
Strong collaboration skills with business stakeholders, product teams, and technical partners.
PREFERRED SKILLS:
Hospitality industry experience, particularly supporting hotel operations, spa operations, commercial services, events, or sales.
Experience designing and building Microsoft Copilot Agents.
Familiarity with OpenAI APIs, Custom GPT development, AI skills, and AI product deployment.
Experience supporting AI product operations and user adoption.
Knowledge of hotel technology platforms, hospitality workflows, and operational processes.
Experience identifying automation opportunities and partnering with business stakeholders to implement AI solutions.
Degree or formal education in Artificial Intelligence, Machine Learning, Data Science, Computer Science, or a related field.
EDUCATION:
Bachelor's degree in Computer Science, Artificial Intelligence, Data Science, Information Technology, Engineering, or a related field, or an equivalent combination of education and relevant professional experience.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.