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Guest Experience Manager Jobs in Romeoville, IL (NOW HIRING)

NexDine

Guest Experience Ambassador

Chicago, IL · On-site

$19.50/hr

We put our people first to deliver finely tailored, expertly managed programs. The NEXDINE Experience is responsive, transparent, and authentic. Position: Guest Experience Ambassador Location:

lululemon

Guest Experience Lead | Chicago

Chicago, IL

$16.50 - $21.50/hr

Job Summary The Guest Experience Lead is responsible for ensuring all guests (i.e., customers ... people management not necessary; examples: leading delegated assignments/tasks, mentoring or ...

Lululemon

Guest Experience Lead | Chicago

Chicago, IL · On-site

$16.50 - $21.50/hr

Experience: 1 year of retail/sales leadership experience (supervisor or people management not ... Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every ...

Lululemon

Guest Experience Lead | Oakbrook

Oak Brook, IL · On-site

$16.25 - $21/hr

Experience: 1 year of retail/sales leadership experience (supervisor or people management not ... Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every ...

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All JobsGuest Experience JobsGuest Experience Manager JobsGuest Experience Manager Jobs in Romeoville, IL

Guest Experience Manager information

See Romeoville, IL salary details

$12

$19

$29

How much do guest experience manager jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for guest experience manager in Romeoville, IL is $19.89, according to ZipRecruiter salary data. Most workers in this role earn between $17.64 and $20.10 per hour, depending on experience, location, and employer.

What is the difference between Guest Experience Manager vs Customer Service Supervisor?

AspectGuest Experience ManagerCustomer Service Supervisor
CredentialsExperience in hospitality, hospitality management certifications often preferredCustomer service or related certifications, supervisory experience
Work EnvironmentHotels, resorts, hospitality venuesRetail, call centers, service industries
Employer & IndustryHospitality industry, hotels, resortsVarious industries including retail and service sectors
Primary FocusEnhancing guest satisfaction and experienceOverseeing customer service teams and resolving issues

The Guest Experience Manager focuses on creating memorable experiences for guests in hospitality settings, while the Customer Service Supervisor manages customer service teams across various industries. Both roles require strong communication skills and a customer-centric approach, but their environments and specific responsibilities differ.

How does a guest experience manager typically work with cross-functional teams to enhance guest satisfaction?

Guest Experience Managers regularly collaborate with departments such as front desk, housekeeping, food and beverage, and maintenance to ensure seamless service delivery. They coordinate with team leads to address guest feedback, resolve issues promptly, and implement service improvements. This cross-functional teamwork is crucial for maintaining high satisfaction levels and creating memorable experiences for guests. Frequent communication and joint problem-solving are essential parts of the role.

What is a guest experience manager?

A guest experience manager works in a hospitality or entertainment venue. Your job duties include training employees in customer service and acting as an ambassador to guests by addressing complaints. You sometimes work with upper management on public relations outreach projects. Some qualifications for this position include a bachelor’s degree in business administration as a baseline, with other degrees or coursework needed for some employers. You usually need five years of experience in direct customer service, and the skills to interact professionally and politely with a dissatisfied customer. You can further your career to become a general manager.

What are the key skills and qualifications needed to thrive as a guest experience manager?

To excel as a Guest Experience Manager, you need strong customer service skills, hospitality knowledge, and experience in managing guest relations, often supported by a degree in hospitality or related fields. Familiarity with property management systems (PMS), CRM software, and guest feedback platforms is typically required. Exceptional communication, problem-solving, and interpersonal skills help you build rapport with guests and lead teams effectively. These competencies are vital for ensuring guest satisfaction, loyalty, and operational excellence in hospitality environments.

What does a guest experience manager do?

A Guest Experience Manager is responsible for ensuring that guests have a positive and memorable experience at a venue, hotel, or event. They oversee guest services, handle feedback or complaints, and coordinate with various departments to meet guest needs. Their role often includes training staff, implementing service standards, and analyzing guest satisfaction to improve overall service quality. Guest Experience Managers play a key part in building customer loyalty and maintaining the reputation of the business.
More about Guest Experience Manager jobs

What cities near Romeoville, IL are hiring for Guest Experience Manager jobs?

Cities near Romeoville, IL with the most Guest Experience Manager job openings:

Guest Experience Manager jobs near you
Infographic showing various Guest Experience Manager job openings in Romeoville, IL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 1% Temporary, 4% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $41,361 per year, or $19.9 per hour.

Front Desk - Guest Experience Manager - Seasonal

Club Quarters

Chicago, IL • On-site

$18.50 - $21.25/hr

Other

Posted 29 days ago

Job description

Club Quarters Application- US
Seasonal - Guest Experience Manager / Front Desk
We are looking for an enthusiastic and energetic Guest Experience Manager to join our team. As a Guest Experience Manager, you will be connecting with our guests and crafting memorable experiences while providing exceptional service. You will be a key point of contact for our guests and play a pivotal role in setting the tone for their stay.
Responsibilities
Warm Welcome:
Greet guests with genuine warmth, enthusiasm, displaying a friendly demeanor. Ensure a smooth and seamless check-in while delivering a personalized guest experience.
Passion for Hospitality:
Anticipate and fulfill guest needs to enhance their overall experience through-out their stay. Assist guests with any inquiries and resolve issues promptly with a calm demeanor and a solutions-based approach.
Team-Player:
Collaborate with all team members to ensure smooth operations and provide an exceptional guest experience. Foster effective communication to add to the team culture of service.
Operational Excellence:
Uphold and demonstrate our high standards of operational efficiency and effectiveness to manage front office operations. Contribute to a culture of continuous improvement and innovation to better the guest and employee experience.
Genuine Goodbye:
Provide an exceptional check-out experience that is personalized and makes the guest feel valued. Deliver a farewell that makes guests eager to return and inspired to share their positive experiences.
Responsible to the Senior Guest Experience Manager and to fulfill other related duties as required to support the overall goals of the department.
Qualifications
o A positive attitude and passion for creating a welcoming guest experience.
o Ability to work independently and as part of a team in a fast-paced environment.
o Flexibility to work varied shifts.
o Punctuality and reliability in meeting scheduled work hours.
o A positive attitude and passion for creating a welcoming guest experience.
o Excellent communication and interpersonal skills.
If you are a motivated individual that is ready to contribute to the success of a thriving hotel, we would love to hear from you!

Apply