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Hotel Manager Jobs in Springfield, MA (NOW HIRING)

River Link Hotels

Housekeeping supervisor

Sturbridge, MA · On-site

$18 - $19/hr

Document performance or attendance concerns and communicate them to hotel management. Ensure housekeeping carts, linen rooms, storage areas, laundry areas, and trash rooms remain clean, safe, stocked ...

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Hotel Manager information

See Springfield, MA salary details

$32.9K

$63.8K

$130.5K

How much do hotel manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for hotel manager in Springfield, MA is $63,844.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,800.00 and $70,800.00 per year, depending on experience, location, and employer.

What is the difference between Hotel Manager vs Front Desk Supervisor?

AspectHotel ManagerFront Desk Supervisor
CredentialsHospitality management degree, experience in hotel operationsHigh school diploma, experience in customer service and front desk roles
Work EnvironmentOversees entire hotel operations, including staff, finances, and guest satisfactionManages front desk staff, handles guest check-ins/outs, and resolves guest issues
Employer & Industry UsageHotels, resorts, hospitality companiesHotels, motels, hospitality establishments
Common Search & ComparisonHotel Manager vs Front Desk Supervisor

The Hotel Manager oversees all aspects of hotel operations, including staff management, budgeting, and guest experience. The Front Desk Supervisor focuses specifically on guest services at the front desk, managing check-ins, check-outs, and guest inquiries. While both roles require hospitality experience, the Hotel Manager has broader responsibilities and higher-level decision-making authority.

What are some common challenges a hotel manager faces during peak seasons, and how can they effectively address them?

During peak seasons, Hotel Managers often encounter challenges such as high guest volumes, overbookings, staff shortages, and increased guest expectations. Successfully managing these challenges requires efficient scheduling, proactive communication with staff, and implementing robust reservation systems to minimize errors. Additionally, fostering a collaborative team environment and providing ongoing training helps staff handle the increased workload, ensuring consistently high service standards even during the busiest times.

What are the key skills and qualifications needed to thrive as a hotel manager, and why are they important?

To thrive as a Hotel Manager, you need strong leadership, organizational, and financial management skills, typically supported by a degree in hospitality management or related fields. Familiarity with property management systems (PMS), booking platforms, and budgeting software is essential. Outstanding interpersonal skills, conflict resolution, and the ability to motivate teams set exceptional hotel managers apart. These skills ensure smooth operations, high guest satisfaction, and sustained business success in the competitive hospitality industry.

What is a hotel manager?

A hotel manager oversees operations of a hotel, either individually or as part of a management team. As a hotel manager, your responsibilities and duties include providing excellent customer service to your guests, organizing employee schedules, and ensuring events at the hotel run smoothly. You also supervise the upkeep of hotel facilities and generate administrative reports for senior management or hotel owners.

How much do you get paid as a hotel manager?

Hotel managers typically earn a median annual salary of around $55,000 to $70,000, with higher earnings possible in luxury or high-demand locations. Salaries can vary based on experience, location, hotel size, and the level of responsibility involved.

What does a hotel manager do?

A Hotel Manager oversees the daily operations of a hotel, ensuring guests have a positive experience and the business runs smoothly. Their responsibilities include managing staff, handling budgets, supervising housekeeping and maintenance, and addressing guest concerns. They also develop marketing strategies, monitor financial performance, and ensure compliance with health and safety regulations. Effective Hotel Managers possess strong leadership, communication, and problem-solving skills to maintain high standards and profitability.

Is a hotel manager a good career?

A hotel manager oversees hotel operations, staff, and guest services, requiring strong leadership, communication, and organizational skills. The role offers opportunities for advancement and can be rewarding for those interested in the hospitality industry, but it often involves long hours and high responsibility. Career growth depends on experience, education, and the size of the establishment.
More about Hotel Manager jobs
What are the most commonly searched types of Hotel jobs in Springfield, MA? The most popular types of Hotel jobs in Springfield, MA are:
What are popular job titles related to Hotel Manager jobs in Springfield, MA? For Hotel Manager jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Hotel Manager jobs in Springfield, MA look for? The top searched job categories for Hotel Manager jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Hotel Manager jobs? Cities near Springfield, MA with the most Hotel Manager job openings:
Hotel Manager jobs near you
Infographic showing various Hotel Manager job openings in Springfield, MA as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 76% Physical, 2% Hybrid, and 22% Remote job distribution, with an average salary of $63,844 per year, or $30.7 per hour.

Housekeeping supervisor

River Link Hotels

Sturbridge, MA • On-site

$18 - $19/hr

Full-time

Re-posted 24 days ago

Job description

HOUSEKEEPING SUPERVISOR
Comfort Inn & Suites - Sturbridge, Massachusetts
POSITION SUMMARY
Comfort Inn & Suites is seeking a dependable and hands-on Housekeeping Supervisor to help lead our housekeeping department. This position is responsible for assigning daily work, inspecting guest rooms, training and supporting employees, monitoring productivity, and ensuring that rooms and public areas meet hotel cleanliness standards.
This is a working supervisor position. The Housekeeping Supervisor will typically work two to three days each week assisting with cleaning guest rooms and will spend the remaining days inspecting rooms, supervising employees, assisting in laundry, and coordinating departmental operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Lead, support, and supervise housekeeping and laundry employees during daily operations.
Prepare room assignments and distribute daily and weekly projects.
Conduct a brief daily meeting to review occupancy, priorities, special requests, and operational concerns.
Inspect guest rooms for cleanliness, damage, supply levels, maintenance concerns, and temperature control.
Provide employees with coaching, training, feedback, encouragement, and recognition.
Monitor room completion and help ensure that vacant rooms are cleaned and inspected on time.
Verify stayover rooms, early departures, room status discrepancies, and special guest requests.
Communicate room status updates and discrepancies to the front desk.
Assist with cleaning guest rooms two to three days per week, depending on occupancy and staffing needs.
Assist with laundry operations when needed.
Monitor employee attendance, punctuality, productivity, and compliance with hotel policies.
Train new employees and provide ongoing training to current team members.
Help prepare schedules based on occupancy forecasts, staffing levels, and labor needs.
Participate in interviewing and selecting housekeeping employees.
Document performance or attendance concerns and communicate them to hotel management.
Ensure housekeeping carts, linen rooms, storage areas, laundry areas, and trash rooms remain clean, safe, stocked, and organized.
Monitor housekeeping inventory and report supply needs to management.
Schedule and track deep cleaning, carpet cleaning, and preventive room-care projects.
Report maintenance concerns and submit work orders to the appropriate department.
Follow all hotel safety, chemical-handling, sanitation, security, and lost-and-found procedures.
Respond professionally to guest concerns and work with management to resolve service issues.
Perform other housekeeping and hotel-related duties as assigned.
QUALIFICATIONS
High school diploma, GED, or equivalent work experience.
Previous hotel housekeeping experience preferred.
Previous supervisory, lead-housekeeper, or training experience preferred.
Ability to lead employees while also performing hands-on housekeeping duties.
Strong organization, communication, and time-management skills.
Ability to provide constructive feedback and address employee performance concerns professionally.
Basic computer skills, including familiarity with Microsoft Office or similar programs.
Experience with ChoiceAdvantage is preferred but not required.
Ability to work efficiently in a fast-paced hotel environment.
Strong attention to detail and commitment to guest satisfaction.
Reliable attendance and dependable transportation.
Ability to work a flexible schedule, including weekends and holidays as needed.
PHYSICAL REQUIREMENTS
Ability to stand and walk for extended periods.
Ability to frequently bend, reach, stretch, kneel, push, pull, and twist.
Ability to lift and carry up to 30 pounds.
Ability to push and maneuver housekeeping carts.
Ability to perform repetitive cleaning tasks.
Ability to work around commercial cleaning chemicals and laundry products.
Ability to work in guest rooms, laundry areas, hallways, storage rooms, and other hotel areas.
SCHEDULE
This position requires a flexible schedule based on hotel occupancy and staffing needs. Weekend and holiday availability is required.
The position generally includes cleaning guest rooms two to three days per week, inspecting guest rooms, supervising and training housekeeping employees, preparing daily assignments, assisting with laundry and inventory, and coordinating room status with the front desk.
EQUAL EMPLOYMENT OPPORTUNITY
Comfort Inn & Suites is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable federal, state, or local law.

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