Omni Atlanta Hotel at Centennial Park
Luxurious comfort embraces pure style at the elegant, four-diamond Omni Hotel at Centennial Park. Located in the heart of downtown Atlanta within the bustling Centennial Park District, this luxury hotel treats you to views of the spectacular downtown skyline and picturesque Centennial Olympic Park. The Omni Atlanta Hotel at Centennial Park is connected to Philips Arena and the Georgia World Congress Center and is in close proximity to the Mercedes-Benz Stadium.
Associates enjoy a fun, dynamic and exciting work environment, comprehensive training, and mentoring, along with the pride that comes from working for a company with a reputation of exceptional service. We embody a culture of respect, gratitude, and empowerment. If you are a friendly, motivated person, with a passion to serve, the Omni Atlanta Hotel at Centennial Park may be your perfect match!
Operations Training Manager
Overview
Ensures Omni culture and operational standards are maintained through training and development for all Operations departments.
Responsibilities
• Drives Omni values and philosophies through all associate training, events and activities. Ensures all training and development programs, as well as associate activities are strategically aligned with the Six Pillars.
• Ensures Rooms, Engineering & Food and Beverage Division associates receive the necessary training to deliver excellent guest service and fulfill their responsibilities.
• Conducts all on boarding training, continuing skills, service and systems training, monthly training presentations and compliance training.
• Conducts leadership development programs.
• Identifies performance gaps and partners with leaders to develop and implement appropriate training to improve performance.
• Working with the Hotel Manager and Operations leaders, designs and implements programs to increase guest satisfaction and associates job skills.
• Measures the effectiveness of training to ensure goals are met and a return on investment.
• Actively promotes and informs associates about all training opportunities and associate activities.
• Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
• Maintains training records and ensures full participation and compliance
• Actively participates in strategic planning and flawless execution of departmental initiatives
• Is an internal "PR Agent" for the Rooms Division & Food and Beverage Division, creates motivating, timely and effective communications that inform and engage associates while recognizing their accomplishments
• Coordinates and facilitates associate activities and events.
• Responsible for administrative duties relative to the above accountabilities.
Education
• Minimum two year degree from an accredited university in a related major or equivalent experience.
• Training Certification a strong plus
Experience
• 1 year of experience in a leadership training role, preferably within a Four Diamond hotel or resort
• Strong platform skills, as well as excellent written and oral communication skills
• Excellent computer skills including Excel, Power Point, Word and other programs.
• Broad understanding of the hotel operations, systems and procedures
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.