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Hotel In Jobs in Ottawa, ON (NOW HIRING)

InnVest Hotels GP Ltd

Guest Service Agent

Ottawa, ON

CA$26/hr

Registers guests into the hotel in a prompt and courteous manner using upselling techniques to maximize room rates; prepares for group check in and out and VIP arrivals; becomes informed of events ...

InnVest Hotels GP Ltd

Room Attendant

Ottawa, ON

With over 100 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees ...

InnVest Hotels GP Ltd

Banquet Server

Kanata, ON · On-site

With over 100 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees ...

FAIRMONT

Bilingual Doorperson (Full-Time)

Ottawa, ON · On-site

Company Description Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Doorperson. What ...

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Hotel In information

What is the difference between Hotel In vs Housekeeper?

AspectHotel InHousekeeper
Primary RoleOversees hotel operations, manages staff, ensures guest satisfactionPerforms cleaning and maintenance of guest rooms and public areas
Required CredentialsHospitality management experience, possibly a degreeCleaning certifications or experience preferred
Work EnvironmentHotel management offices, front desk, staff areasGuest rooms, housekeeping closets, hotel corridors
Industry UsageManagement level, supervisoryOperational, frontline staff

Hotel In and Housekeeper roles differ mainly in scope. Hotel In involves overseeing hotel operations and staff, while Housekeepers focus on cleaning and maintaining guest rooms. Both are essential in the hospitality industry but serve distinct functions.

What are the job positions in a hotel?

Hotel job positions include front desk staff, housekeepers, food and beverage servers, cooks, maintenance workers, concierge, and managerial roles. These roles require various skills such as customer service, communication, and sometimes certifications like food safety or hospitality management. The specific positions depend on the size and type of the hotel.

What jobs can you get in a hotel?

In a hotel, common jobs include front desk clerk, housekeeper, concierge, bellhop, maintenance technician, food and beverage server, chef, and event coordinator. These roles require customer service skills, teamwork, and sometimes specific certifications or training, depending on the position.

What jobs exist in a hotel?

Jobs in a hotel include front desk staff, housekeepers, maintenance workers, food and beverage servers, chefs, concierge, and managerial roles. These positions require customer service skills, teamwork, and often specific certifications or training, depending on the role. Hotels also employ security personnel, event coordinators, and sales staff to support operations.

What cities near Ottawa, ON are hiring for Hotel In jobs?

Cities near Ottawa, ON with the most Hotel In job openings:

Hotel In jobs near you
Infographic showing various Hotel In job openings in Ottawa, ON as of August 2026, with employment types broken down into 2% As Needed, 64% Full Time, 29% Part Time, 1% Temporary, and 4% Contract. Highlights an 97% Physical, and 3% Remote job distribution.

Guest Service Agent

Ottawa, ON

InnVest Hotels GP Ltd
See more jobs at InnVest Hotels GP Ltdexternal

CA$26/hr

Full-time

Posted 21 days ago

Job description

 Primary Responsibilities

  • Registers guests into the hotel in a prompt and courteous manner using upselling techniques to maximize room rates; prepares for group check in and out and VIP arrivals; becomes informed of events/ functions in the hotel during the shift.
  • Checks guests out of the hotel; processes customer payments according to established policies and procedures.
  • Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase
  • Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
  • Books guest reservations or coordinates with reservation
  • Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier’s report, prepares deposit and counts cashier bank.
  • Issues, controls and releases guest safe-deposit
  • Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction.
  • Provides a professional image at all times through appearance and
  • Follows company policies and
  • Personal vehicle to travel locally or to other locations is a primary job duty.

Note: Other duties as assigned by supervisor or management

Health and Safety                                                                                                             

  • Follow hotel safe work procedures and policy, including the use of personal protective equipment.
  • Know and comply with all Occupational Health & Safety regulations, as per the Occupational Health and Safety Act and Ministry of Labour.
  • Report all injuries or illnesses to a supervisor or manager
  • Participate in workplace health and safety concerns or issues to the attention of the committee or health and safety representative.

Relationships: 

Internal:

Engineering:

To relay guest needs for service.

Accounting:

To seek credit approval for payment processing.

Housekeeping:

To verify room availability.

External:      

Hotel guests: To sell and provide customer service; to resolve problems.

Transportation Companies: For guest transportation, Lost Bags,

distressed Passengers

Local Businesses: To provide information for guest; develop relationships

Education/ Experience:   High School diploma or equivalent and some customer service experience.

Certification and/or License Requirement : Valid Provincial Driver's License 

Skills: Interpersonal skills Computer skills Typing

Working Conditions

Will be required to work nights, weekends and holidays.

Will be required to work in a fast paced, stressful environment. May be asked to work overtime

Guest Service Representative

This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations

The major responsibility in this position is to operate at the front desk while providing a variety of hotel services for guests, therefore a significant portion of the workday is spent speaking, listening, moving about while standing.

The vast majority of time is spent interacting with guests of the hotel, typically while standing up. This person also types or uses a keyboard to coordinate hotel services for the guests.

This position utilizes problem solving and reasoning abilities often.