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Hotel Front Office Receptionist Jobs in Edison, NJ

Hilton Brooklyn New York

Front Office Manager

Brooklyn, NY · On-site

$66.30K - $68.50K/yr

Front Office Manager Manage hotel front office operations in accordance with established guest service and sustainability standards. Your Growth Path Assistant General Manager - General Manager ...

Little Something

Front Office Director

Manhattan, NY · On-site

$80K - $85K/yr

Front Office Director Manage hotel front office operations in accordance with established guest service and sustainability standards. Your Growth Path Assistant General Manager - General Manager ...

Little Something

Front Office Director

Manhattan, NY · On-site

Front Office Director Manage hotel front office operations in accordance with established guest service and sustainability standards. Your Growth Path Assistant General Manager - General Manager ...

Marriott

Front Office Manager

Clifton, NJ · On-site

This hotel is owned and operated by an independent franchisee, ARABELLA HOSPITALITY GROUP GMBH & CO ... The Front Office Manager makes business decisions for the unit, taking into account the Hotel ...

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How much do hotel front office receptionist jobs pay per hour?

As of May 28, 2026, the average hourly pay for hotel front office receptionist in Edison, NJ is $17.74, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $19.42 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Hotel Front Office Receptionist, and why are they important?

To thrive as a Hotel Front Office Receptionist, you need strong customer service, organizational, and multitasking abilities, typically supported by at least a high school diploma and basic computer proficiency. Familiarity with property management systems (PMS) like Opera or Fidelio and reservation software is commonly required. Excellent communication, problem-solving, and interpersonal skills help you create positive guest experiences and handle stressful situations gracefully. These skills and qualities are crucial for ensuring smooth hotel operations, guest satisfaction, and efficient front desk service.

What are some common challenges faced by Hotel Front Office Receptionists and how can they be managed?

Hotel Front Office Receptionists often encounter challenges such as managing high guest volumes during peak check-in/check-out times, handling difficult guest requests or complaints, and efficiently coordinating with housekeeping and maintenance teams. Effective communication, strong organizational skills, and staying calm under pressure are key to overcoming these obstacles. Most hotels provide training and support, and teamwork is encouraged to ensure smooth operations and excellent guest service.

What does a Hotel Front Office Receptionist do?

A Hotel Front Office Receptionist is responsible for greeting guests, checking them in and out, handling reservations, and providing information about the hotel and local attractions. They answer phone calls, respond to guest inquiries, and coordinate with housekeeping and other departments to ensure a pleasant stay for guests. Receptionists also handle payment processing, resolve guest complaints, and maintain accurate records of room availability. Their role is crucial for creating a positive first impression and ensuring smooth operations at the hotel's front desk.

What is the difference between Hotel Front Office Receptionist vs Hotel Concierge?

AspectHotel Front Office ReceptionistHotel Concierge
Primary RoleHandles guest check-in/check-out, reservations, and front desk inquiriesProvides personalized guest services, local information, and special arrangements
CredentialsHigh school diploma or equivalent; hospitality certifications beneficialSimilar credentials; customer service experience preferred
Work EnvironmentFront desk area in hotels, busy and customer-focusedLobby or guest service areas, often more personalized interactions
Industry UsageCommonly employed at hotel front desks worldwideFound in upscale hotels and resorts offering personalized services

While both roles involve guest interaction, the Hotel Front Office Receptionist primarily manages check-ins, reservations, and administrative tasks at the front desk. The Hotel Concierge focuses on enhancing guest experiences through personalized services, local recommendations, and special arrangements. Both roles require strong customer service skills and hospitality knowledge, but their daily responsibilities differ in scope and focus.

What are popular job titles related to Hotel Front Office Receptionist jobs in Edison, NJ? For Hotel Front Office Receptionist jobs in Edison, NJ, the most frequently searched job titles are:
What job categories do people searching Hotel Front Office Receptionist jobs in Edison, NJ look for? The top searched job categories for Hotel Front Office Receptionist jobs in Edison, NJ are:
What cities near Edison, NJ are hiring for Hotel Front Office Receptionist jobs? Cities near Edison, NJ with the most Hotel Front Office Receptionist job openings:
Hotel Front Office Receptionist jobs near you

Front Office Manager

Hampton Inn Times Square

Manhattan, NY • On-site

$70K - $75K/yr

Full-time

Posted 6 days ago

Job description

Overview
Opportunity: Front Office Manager
Manage hotel front office operations in accordance with established guest service and sustainability standards.
Your Growth Path
Assistant General Manager - General Manager - Area General Manager
Your Focus
  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.
  • Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
  • Supervise all guest services department managers.
  • Review correspondence from guests and incident logs and direct staff according to information obtained.
  • Oversee all vendor and personnel contracts throughout the hotel.
  • Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.

Your Background and Skills
  • Associate's or Bachelor's degree preferred.
  • 2 to 5 years hospitality related experience.

Work Environment and Context
  • Work schedule varies and may include working on holidays and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe
People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It
About Us
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
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