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Hotel Front Office Manager Jobs in Decatur, GA (NOW HIRING)

Marriott

Assistant Front Office Manager

Atlanta, GA · On-site

OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality ... Collaborates with the Front Office Manager on ways to continually improve departmental service.

Schulte

Dual Front Office Manager

Atlanta, GA · On-site

Schulte Hospitality Group is seeking a dynamic, service-oriented Front Office Manager to join our ... hotel Front Desk operations *The hiring process may consist of a phone interview, manager(s ...

Marriott

Front Office Manager

Atlanta, GA · On-site

OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality ... Keeps Front Office team focused on the critical components of operations to drive guest ...

Stonebridge Companies

Front Office Supervisor

Atlanta, GA · On-site

$21 - $23/hr

Front Office Manager Supervises: Front Office Department Pay Range: $21-$23 Job Summary: The Front ... Primarily an indoor role, working in the front office, lobby, and guest areas of the hotel. * Must ...

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All JobsHotel Front Office JobsHotel Front Office Manager JobsHotel Front Office Manager Jobs in Decatur, GA

Hotel Front Office Manager information

See Decatur, GA salary details

$22.5K

$48.1K

$68.3K

How much do hotel front office manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for hotel front office manager in Decatur, GA is $48,052.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,600.00 and $62,500.00 per year, depending on experience, location, and employer.

What does a hotel front office manager do?

A Hotel Front Office Manager oversees the front desk operations of a hotel, ensuring that guests have a smooth check-in and check-out experience. They supervise front desk staff, handle guest complaints, manage reservations, and coordinate with other departments to ensure high-quality service. Additionally, they are responsible for training staff, maintaining records, and ensuring that the front office operates efficiently and professionally.

What are the key skills and qualifications needed to thrive as a hotel front office manager, and why are they important?

To thrive as a Hotel Front Office Manager, you need strong leadership abilities, customer service expertise, organizational skills, and typically a degree in hospitality management or related experience. Familiarity with property management systems (PMS), reservation software, and front desk operations is essential, and certifications like the Certified Front Desk Manager (CFDM) can be beneficial. Excellent communication, problem-solving, and conflict resolution skills help you excel in managing teams and ensuring guest satisfaction. These competencies are vital for delivering seamless guest experiences, optimizing hotel operations, and maintaining high service standards.

What are some common challenges hotel front office managers face, and how can they effectively address them?

Hotel Front Office Managers often encounter challenges such as handling high guest volumes during peak periods, resolving guest complaints efficiently, and ensuring smooth communication between departments. Successful managers stay organized, prioritize tasks, and empower their teams to deliver excellent service even under pressure. Building strong relationships with housekeeping, maintenance, and reservations staff is key to quickly addressing guest needs and maintaining high satisfaction levels.

What is the difference between Hotel Front Office Manager vs Hotel Receptionist?

AspectHotel Front Office ManagerHotel Receptionist
CredentialsHigh school diploma; hospitality management experience; leadership skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentOversees front desk operations, manages staff, handles guest issuesGreets guests, checks in/out, provides information
ResponsibilitiesStaff supervision, reservations management, conflict resolutionGuest check-in/out, answering inquiries, basic administrative tasks

The Hotel Front Office Manager holds a supervisory role, overseeing the entire front desk team and managing operations, while the Hotel Receptionist focuses on direct guest interactions and administrative duties. Both roles are essential in the hotel industry, but the manager has broader responsibilities and leadership duties.

How much is the salary of a hotel front office manager?

The salary of a hotel front office manager typically ranges from $40,000 to $70,000 per year, depending on experience, location, and the size of the hotel. In some regions, experienced managers or those working in luxury hotels may earn higher salaries or additional benefits.

What are popular job titles related to Hotel Front Office Manager jobs in Decatur, GA?

For Hotel Front Office Manager jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Hotel Front Office Manager jobs in Decatur, GA look for?

The top searched job categories for Hotel Front Office Manager jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Hotel Front Office Manager jobs?

Cities near Decatur, GA with the most Hotel Front Office Manager job openings:

Hotel Front Office Manager jobs near you
Infographic showing various Hotel Front Office Manager job openings in Decatur, GA as of August 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $48,052 per year, or $23.1 per hour.

Assistant Front Office Manager

Columbia Sussex

Atlanta, GA • On-site

$17.50 - $20/hr

Full-time

Re-posted 4 days ago

Key responsibilities

  • Manage room inventory and availability for future dates and on the day of arrival.

  • Ensure high guest satisfaction by training and guiding the Front Office Team and resolving guest complaints.

  • Supervise and motivate Front Office staff, including staffing, training, scheduling, and monitoring performance.

Columbia Sussex rating

6.6

Company rating: 6.6 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

Job Description: Assistant Front Office Manager
Location: Renaissance Concourse Atlanta Airport Hotel: 1 Hartsfield Centre Pkwy Atlanta, GA 30354
Skills:
  • Excellent problem solver and effective multi-tasker
  • Ability to maintain established operational standards
  • Maximize profitability and ensure high guest and employee satisfaction and retention
  • Supervise the Front Desk staff
  • Experience in Accounts Payable, Accounts Receivable, and Payroll
  • Capable of performing MOD duties supervising the entire hotel in the absence of the Front Office Manager
Responsibilities/Duties:
  • Manage room inventory and availability for future dates, as well as, on the day of arrival
  • Ensure a warm and genuine arrival and departure experience to all guests through training and direct guidance of the Front Office Team
  • Remain informed about groups, LNRs, rates, promotional programs, special benefit cards, and Best Western updates and programs
  • Coordinate with Sales Manager to ensure VIP guestrooms are appropriately blocked, as well as repeat guests
  • Maintain high standards of guest service and continuously seek to increase level of guest satisfaction by delivery of an improved product through employee development, training and focus on quality
  • Manage and motivate all Front Office Agents with daily supervision to include staffing, training, discipline, scheduling and visually monitoring performance to ensure service and productivity levels
  • Manage departmental resources so as to achieve acceptable levels on labor standards performance
  • Provide clear direction in advising and instructing Front Office Agents in details of work
  • Nurture a positive and productive work culture and environment
  • Ensure the efficient and effective overall operation and collaboration of the Front Desk and its Rooms Division partners; Engineering, and Housekeeping
  • Maintain procedures for security of monies, guest security and emergency procedures
  • Receive and resolve all guest complaints in a timely manner and within the guidelines of the company
  • Implement Corporate and Brand marketing programs as necessary
  • Organize, conduct and/or attend meetings to obtain and disseminate pertinent information
  • Perform room inspections as/when needed
  • Assist in check in/check out of guests or any related guest service activity
  • Act as a Manager on Duty
  • Provide support to the General Manager by operating the Front Office properly, efficiently and with profitability
  • Maintain and direct follow-up of guest complaints to the Front Office Manager as needed
  • Contact guests for follow-up on Medallia and Social Media responses
  • Assist the FOM with administrative work and email correspondence as needed
Qualifications:
  • Energetic, proactive, takes calculated risks, and perseveres to attain goals
  • Possess a basic knowledge of hotels and an advanced knowledge of customer service
  • Excellent communication skills
  • Skilled at establishing effective relationships with customers and internal partners; promoting openness, trust and confidence in one's intentions
  • Requires effective reading, writing and oral comprehension
  • Service orientation
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
  • Excellent verbal and written communication skills and organizational skills are very important
  • Must be able to think clearly, analyze and resolve problems, while exercising good judgment. You must also be able to remain calm and courteous in demanding situations
  • Must be proficient in general computer knowledge and able to train and monitor the process of sending referrals, setting traces and profiling accounts
  • Strong understanding of customer and market dynamics and requirements
  • High school or equivalent (Preferred) education
  • 1 year of Front Desk experience (Preferred)
  • 1 year of Hotel experience (Required)

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