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Hotel Call Agent Jobs (NOW HIRING)

dtlvgroup

CHG - Call Center - Agent

Las Vegas, NV · On-site

$14.25 - $18.75/hr

Call Center Agent Company: Circa Hospitality Group Location: 302 Building Reports To: Call Center ... Answer incoming calls and assist with hotel reservations, guest inquiries, and general information.

Virgin Hotels

Call Center Agent - PT

Las Vegas, NV · On-site

$14.50 - $19/hr

The Call Center Agent will be responsible for logging and distributing hotel guests, hotel management, and hotel executive's messages, as well as handling of guest and wake-up calls. THE NITTY-GRITTY ...

Circa Las Vegas

CHG - Call Center - Agent

Las Vegas, NV · On-site

$14.50 - $19/hr

Call Center Agent As a Call Center Agent, you will serve as the first point of contact for guests ... Answer incoming calls and assist with hotel reservations, guest inquiries, and general information.

Massanutten

Call Center Agent

VA · On-site

$12.77/hr

Massanutten Resort Job Summary The Call Center Agent position serves as the primary point of ... Prior customer service/guest relations experience and previous hotel/resort work experience

Massanutten

Call Center Agent

Mcgaheysville, VA · On-site

$12.77/hr

Massanutten Resort Job Summary The Call Center Agent position serves as the primary point of ... Prior customer service/guest relations experience and previous hotel/resort work experience

Starwood Hotels

Call Center Agent $20/HR

Miami Beach, FL · On-site

$20/hr

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it ... We are looking for a warm, articulate, naturally helpful Call Center Agent to join our team. You'll ...

THUNDER VALLEY CASINO

Call Center Agent - OC

Lincoln, CA · On-site

$19.90/hr

The Call Center Agent will support the property by being information experts for all Resort departments including, but not limited to Hotel, Spa at Thunder Valley, all food and beverage outlets ...

Auberge Resorts

Call Center Agent

Aspen, CO · On-site

$23/hr

Call Center Agent (PBX Operator) Hotel Jerome has been the social hub of Aspen since its opening in 1889 at the height of the town's silver boom, known as the place where all great stories were born ...

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Hotel Call Agent information

What is the difference between Hotel Call Agent vs Hotel Reservation Agent?

AspectHotel Call AgentHotel Reservation Agent
CredentialsHigh school diploma; customer service skillsHigh school diploma; customer service skills
Work EnvironmentCall centers, hotel front deskCall centers, hotel front desk
Employer & Industry UsageHotels, travel agenciesHotels, online booking platforms
Primary RoleHandling guest inquiries, reservations, and requests via phoneManaging reservations, confirming bookings, and assisting guests

Both roles involve customer service and reservation handling in hotel settings. The Hotel Call Agent primarily focuses on inbound calls for inquiries and requests, while the Hotel Reservation Agent emphasizes managing and confirming bookings. Both positions require similar skills and are often found in hotel front desks or call centers, serving the hospitality industry.

How do I become a hotel call agent with no experience?

To become a hotel call agent with no experience, focus on developing strong communication and customer service skills, which are essential for the role. Many employers provide on-the-job training, so having a positive attitude and basic computer skills can help you get started; some positions may also require a high school diploma or equivalent.

What cities are hiring for Hotel Call Agent jobs?

Cities with the most Hotel Call Agent job openings:

What are popular job titles related to Hotel Call Agent jobs?

For Hotel Call Agent jobs, the most frequently searched job titles are:

CHG - Call Center - Agent

Las Vegas, NV • On-site

dtlvgroup
See more jobs at dtlvgroupexternal

$14.25 - $18.75/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 13 days ago

Job description

Job Title: Call Center Agent
Company: Circa Hospitality Group
Location: 302 Building
Reports To: Call Center Manager

POSITION OVERVIEW:

As a Call Center Agent, you will serve as the first point of contact for guests calling Circa Hospitality Group. Your responsibilities include making room reservations, managing inquiries, and routing calls to the appropriate departments. You’ll play a critical role in ensuring smooth communication and delivering outstanding service to guests across all properties.

KEY RESPONSIBILITIES:

  • Answer incoming calls and assist with hotel reservations, guest inquiries, and general information.
  • Act as a central operator by efficiently directing calls to the appropriate departments across all three properties.
  • Maintain up-to-date knowledge of hotel amenities, room types, rates, promotions, and property-specific details.
  • Navigate computer systems and software to access and manage customer data accurately.
  • Ensure a high level of professionalism and accuracy in all guest interactions.
  • Handle escalated or difficult calls with patience, empathy, and professionalism.
  • Perform data entry, and record-keeping as assigned.
  • Adhere to all company policies, procedures, and regulatory standards.
  • Meet and exceed quality assurance goals, productivity benchmarks, and customer satisfaction metrics.
  • Prioritize tasks and manage time effectively in a fast-paced, ever-evolving environment.
  • Stay current with internal updates, changes to procedures, and new promotions.

QUALIFICATIONS:

  • Experience: Previous call center or customer service experience required.
  • Communication Skills: Strong verbal and written communication abilities. Bilingual (English/Spanish) is a plus.
  • Technical Skills: Ability to navigate multiple computer applications and phone systems with ease.
  • Problem-Solving: Strong judgment and perceptiveness with the ability to analyze issues and resolve them quickly and efficiently.
  • Interpersonal Skills: Ability to build rapport with guests and maintain composure under pressure.
  • Organizational Skills: Excellent attention to detail and multitasking abilities.
  • Flexibility: Willingness to work varying shifts, including weekends and holidays, based on business needs.
  • Adaptability: Open to change, coachable, and quick to adjust to new procedures or environments.

BENEFITS:

  • Competitive hourly pay
  • Health, dental, and vision insurance
  • Paid time off
  • Opportunities for growth and advancement
  • Employee discounts at Circa Hospitality Group properties

ABOUT CIRCA HOSPITALITY GROUP:

Circa Hospitality Group is a dynamic and fast-growing company committed to creating exceptional guest experiences across all of our properties. Known for innovation and excellence in hospitality, we are building a centralized Call Center that will serve as the communication hub for all three of our properties. We're looking for professional, proactive, and customer-focused individuals to join our team as Call Center Agents.

DISCLAIMER:


This job description is intended to convey information essential to understanding the scope of the Call Center Agent role. It is not intended to be an exhaustive list of skills, efforts, duties, or responsibilities associated with the position. Management may modify duties and responsibilities as needed to meet the evolving needs of the company.

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