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Hotel Reservation Call Center Representative Jobs

Golden Nugget

Call Center Agent

Laughlin, NV · On-site

$13.75 - $18/hr

Overview Hotel Reservation / Call Center Agents Hotel Reservation / Call Center Agents support our ... and does not represent the full which will include all responsibilities, skills, duties ...

HeadPinz

Call Center Representative

Fort Myers, FL · On-site

$15 - $18.75/hr

Call Center Representative HeadPinz & FastTrax Entertainment Centers Call Center, All Locations ... Reservations, Payments & Transaction Accuracy: * Assist with reservation requests, confirmations ...

HeadPinz

Call Center Representative

Fort Myers, FL · On-site

$15 - $18.75/hr

Call Center Representative HeadPinz & FastTrax Entertainment Centers Department: Call Center ... Reservations, Payments & Transaction Accuracy * Assist with reservation requests, confirmations ...

Fleet Response

Call Center Representative

Hudson, OH · On-site

$16/hr

Job Summary The Call Center Representative serves as the first point of contact for clients ... Coordinate rental vehicle setup and reservation confirmation when in-house rental representatives ...

Fleet Response

Call Center Representative

Hudson, OH · On-site

$14.50 - $18.25/hr

Job Summary The Call Center Representative serves as the first point of contact for clients ... Coordinate rental vehicle setup and reservation confirmation when in-house rental representatives ...

Malone

Call Center Representative

Jeffersontown, KY · On-site

$19/hr

Inbound Call Center Representative Highlights: * Pay: $19.00 per hour * Employment Type: Project-Based (May-January) with potential for long-term employment * Schedule: 8 hour shift between the hours ...

Clinical Associates

CALL CENTER REPRESENTATIVE

Pikesville, MD · On-site

$15.25 - $19.25/hr

Call Center Representative At Clinical Associates , we make being healthy easier. We connect our patients to a seamless system of integrated medical care, which includes in-house specialists in areas ...

Global Channel Management

Call Center Rep

Phoenix, AZ · On-site

$16 - $19.75/hr

Call Center Rep Phoenix, Arizona, United States $ 18.00 - 19.00 (US Dollar) Call Center Rep needs 6 months of call center experience Call Center Rep requires: * Strong computer and phone skills.

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Hotel Reservation Call Center Representative information

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How much do hotel reservation call center representative jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for hotel reservation call center representative in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What does a hotel reservation call center representative do?

A Hotel Reservation Call Center Representative assists customers with booking, modifying, or canceling hotel reservations over the phone or through online chat. They provide information about room availability, rates, amenities, and hotel policies, and help resolve customer inquiries or issues. Their goal is to ensure a smooth reservation process and deliver excellent customer service, often acting as the first point of contact for guests planning their stay.

What are the key skills and qualifications needed to thrive as a hotel reservation call center representative, and why are they important?

To thrive as a Hotel Reservation Call Center Representative, you need strong customer service abilities, attention to detail, and basic computer literacy, typically supported by a high school diploma or equivalent. Familiarity with reservation software systems (such as Opera or Sabre) and CRM tools is highly beneficial. Excellent verbal communication, problem-solving, and patience help representatives excel in handling guest inquiries and resolving issues. These skills ensure accurate bookings, positive guest experiences, and enhanced customer satisfaction for the hotel.

What are some common challenges faced by hotel reservation call center representatives, and how can they be managed?

Hotel Reservation Call Center Representatives often deal with high call volumes, diverse guest inquiries, and occasional difficult customers. Managing these challenges requires strong communication skills, patience, and the ability to multitask efficiently. Representatives are typically trained to use reservation systems and are supported by team leads or supervisors who can assist with escalated issues. Staying organized and remaining calm under pressure helps ensure each guest receives excellent service, even during busy periods.

What is the difference between Hotel Reservation Call Center Representative vs Front Desk Agent?

AspectHotel Reservation Call Center RepresentativeFront Desk Agent
Primary RoleHandles reservations via phone or online, manages booking inquiriesAssists guests upon arrival, checks in/out, provides services on-site
Work EnvironmentCall center or remote office settingHotel front desk or lobby area
Required SkillsCustomer service, communication, reservation systemsCustomer service, check-in/check-out procedures, local knowledge

While both roles focus on guest service, the Hotel Reservation Call Center Representative primarily manages reservations remotely, whereas the Front Desk Agent interacts with guests directly at the hotel. Both positions require strong customer service skills and familiarity with hotel systems, but their work environments and daily tasks differ significantly.

How to become a hotel reservation call center representative?

To become a hotel reservation call center representative, candidates typically need a high school diploma or equivalent, strong communication skills, and basic computer proficiency. Customer service experience and knowledge of reservation systems or CRM software can be advantageous, and some employers may require training or certification in hospitality or related fields.

Is a hotel reservation call center representative a good job?

A hotel reservation call center representative is a customer service role that involves handling booking inquiries and reservations over the phone or online. It typically requires good communication skills, patience, and familiarity with reservation systems; the job can offer flexible hours and opportunities for advancement. Job satisfaction depends on individual preferences and work environment, but it can be a stable entry-level position in the hospitality industry.

What is the role of a hotel reservation call center representative in a call center?

A hotel reservation call center representative handles incoming calls to assist customers with booking, modifying, or canceling hotel reservations. They provide information about room availability, rates, and policies, often using reservation software and maintaining customer service standards. Strong communication skills and familiarity with booking systems are essential for this role.

What cities are hiring for Hotel Reservation Call Center Representative jobs?

Cities with the most Hotel Reservation Call Center Representative job openings:

What states have the most Hotel Reservation Call Center Representative jobs?

States with the most job openings for Hotel Reservation Call Center Representative jobs include:

What are popular job titles related to Hotel Reservation Call Center Representative jobs?

For Hotel Reservation Call Center Representative jobs, the most frequently searched job titles are:

Hotel Reservation Call Center Representative jobs near you

Call Center Agent

Laughlin, NV • On-site

Golden Nugget Hotels & Casinos
Amusement, Gambling, and Recreation • 1 - 5K employees
Learn more about Golden Nugget Hotels & Casinosexternal

$13.50 - $18/hr

Other

Retirement, PTO

Posted 4 days ago

Golden Nugget rating

4.9

Company rating: 4.9 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

157th of 164 rated casinos

Job description

Hotel Reservation / Call Center Agent

Hotel Reservation / Call Center Agents support our Golden Nugget Hotels and Casinos. This position is centered out of the Golden Nugget Casino and Hotel in Laughlin, Nevada.

Responsibilities:

  • Answer all incoming calls in a friendly, energetic and efficient manner.
  • Answer all incoming calls for all Golden Nugget properties.
  • Provide guests with information concerning the hotel amenities and services.
  • Obtain the necessary information from guest and utilize Casino Marketing Place (CMP) and Lodging Management System (LMS) to input reservations.
  • Suggest relevant upsells and convert calls into reservations.
  • Effective in following and achieving department sales goals.
  • Knowledgeable on options offered by the hotels and upsell those options.
  • Willing to learn as options change.

Qualifications:

  • The ideal candidate will have at least one (1) year of experience in a customer service setting, hotel/resort reservationist, front desk agent, or equivalent work experience.
  • Exceptional Customer Service skills are essential for this position.
  • Excellent communication skills, pleasant phone manner, excellent time-management skills, and the ability to multi-task several systems at once in a fast-paced environment.
  • Detail-oriented, energetic and self-motivated, able to type efficiently and accurately at a rate of 30 WPM. A speed-test will be required to confirm at-home capability. 30mbps minimum download speed is required.
  • Experience with LMS/AS-400 is required. Intermediate computer skills required, i.e. Web Browsing, Email, Typing MS Outlook, Excel and Word.

What we offer you:

  • Multiple benefit plans to suit your needs
  • Paid Time Off
  • 401K
  • Opportunities for advancement
  • Positive and respectful work environment where diversity is valued
  • Generous employee discounts on dining, retail, amusements, and hotels
  • Community volunteer opportunities

Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

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