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Hotel Assistant Jobs in Wisconsin (NOW HIRING)

Kohler Co.

Public Area Attendant, The American Club

Kohler, WI · On-site

$14.25 - $18/hr

Comply with lost and found policy of the hotel. * Assist guests in Public Areas when required. We have casual and seasonal opportunities available. Shifts include 1st and 2nd varying between 5:00 am ...

Kohler Co.

Public Area Attendant, The American Club

Kohler, WI · On-site

$14.25 - $18/hr

Comply with lost and found policy of the hotel. * Assist guests in Public Areas when required. We have casual and seasonal opportunities available. Shifts include 1st and 2nd varying between 5:00 am ...

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Hotel Assistant information

What is a hotel assistant?

Hotel Assistants are staff members who support the daily operations of a hotel by performing a range of tasks. Their responsibilities typically include assisting guests with check-in and check-out, handling luggage, providing information about hotel amenities, and responding to guest requests. They may also coordinate with housekeeping, maintenance, and other departments to ensure a smooth and pleasant experience for guests. Hotel Assistants play a key role in maintaining hospitality standards and ensuring guest satisfaction.

What are the key skills and qualifications needed to thrive as a hotel assistant, and why are they important?

To thrive as a Hotel Assistant, you need strong organizational abilities, attention to detail, and basic hospitality knowledge, often supported by a high school diploma or relevant experience. Familiarity with property management systems (PMS), booking software, and point-of-sale systems is commonly required. Excellent communication, problem-solving, and a friendly demeanor are crucial soft skills for delivering outstanding guest service. These skills and qualities ensure smooth operations, high guest satisfaction, and the efficient handling of daily hotel tasks.

What are some common challenges faced by hotel assistants, and how can they be managed effectively?

Hotel Assistants often encounter challenges such as handling multiple guest requests simultaneously, adapting to last-minute changes in bookings, and maintaining excellent customer service during busy periods. Effective time management, strong communication skills, and the ability to stay calm under pressure are key to overcoming these challenges. Many hotels provide training and support from experienced team members to help new Hotel Assistants develop these skills and succeed in their roles.

What is the difference between Hotel Assistant vs Front Desk Agent?

AspectHotel AssistantFront Desk Agent
CredentialsHigh school diploma or equivalent; hospitality certificationsHigh school diploma; customer service training
Work EnvironmentHotels, resorts, hospitality settingsHotels, motels, inns
Job ResponsibilitiesSupporting hotel operations, assisting guests, administrative tasksChecking in/out guests, handling reservations, customer service
Common UsageAssisting in various hotel departmentsFrontline guest interactions

While both roles work in hotel environments and require customer service skills, a Hotel Assistant typically supports multiple departments and handles administrative tasks, whereas a Front Desk Agent primarily manages guest check-ins, check-outs, and reservations. The Hotel Assistant has a broader scope, often assisting with operational support, while the Front Desk Agent focuses on guest-facing duties.

What are the most commonly searched types of Hotel jobs in Wisconsin?

The most popular types of Hotel jobs in Wisconsin are:

What cities in Wisconsin are hiring for Hotel Assistant jobs?

Cities in Wisconsin with the most Hotel Assistant job openings:

Hotel Assistant jobs near you
Infographic showing various Hotel Assistant job openings in Wisconsin as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 18% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Hotel Assistant Housekeeper

Kinseth Hospitality

Oshkosh, WI

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Kinseth Hospitality rating

5.2

Company rating: 5.2 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

Job description

What we offer:

  • Health, Dental, Vision and other benefits available after 60 days
  • DailyPay
  • 401k
  • Paid Training
  • Paid PTO
  • Referral program
  • Discounts at all Kinseth Hotel Corporation hotels and restaurants 


SUMMARY

Assists in supervising hotel housekeeping personnel, cleans and inspects hotel guestrooms, bathrooms, corridors, lobbies and completes laundry by performing the following duties.


ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Cleans hotel guestrooms, bathrooms, corridors, lobbies and laundry as needed or assigned.
  • Assigns work to housekeeping personnel when the Executive Housekeeper is absent.
  • Assists in training/developing personnel in housekeeping duties, safety and KHC policies/procedures.
  • Communicates regularly with Front Desk on status of room inventory and updates front desk system as necessary or allowed.
  • Ensures guest satisfaction through quick attention to questions, concerns or problems.
  • Communicates needs for room supplies, furniture/room renovation or replacements, room maintenance.
  • Examines carpets, drapes and furniture for stains, damage, or wear. Assists in the planning of carpet shampooing, turning of mattresses and spring/fall extensive cleaning.
  • Checks and counts hotel linens and supplies.
  • Record inspection results and notifies cleaning personnel of inadequacies.
  • Assists Executive Housekeeper in the proper storage and security of all housekeeping room keys.
  • Assists with guest lost and found items.


KHC POLICIES: Responsible for following all KHC policies and procedures as set forth in the KHC handbook and property specific guidelines/standards. These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled.


SUPERVISORY RESPONSIBILITIES: Indirectly supervises 1-30 employees when the Executive Housekeeper is not present. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include assisting in: interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.


PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries. 


While performing the duties of this job, the employee is regularly required to stand; walk; use hands to handle, grasp or type; and stoop, kneel, crouch, bend or twist. The employee frequently is required to reach with hands and arms; talk or hear; smell; and to push, pull or lift over 10 pounds. The employee is occasionally required to sit and climb or balance. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.



What Kinseth Hospitality employees say

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Benefits

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About Kinseth Hospitality

Sourced by ZipRecruiter

Kinseth Hospitality, located in North Liberty, IA, US, is a leading hotel management company in the hospitality industry. The company, with its wide assortment of services, manages over 90 hotels and restaurants across 13 states, focusing on key brands like Courtyard by Marriott, Hampton Inn, and Country Inn and Suites, among others. Founded in the late 70s by Bruce and Ken Kinseth, the company has progressively built a reputation for excellent service, having established a corporate mission to provide unmatched service to guests, compelling results to owners and investors, and a rewarding work environment for its employees. With more than four decades in the industry, Kinseth Hospitality also stands out for receiving multiple awards and recognitions, including the Marriott Partnership Circle Award, proving their sustained excellence in the industry.

Industry

Traveler accommodation

Company size

1,001 - 5,000 Employees

Headquarters location

North Liberty, IA, US

Year founded

1963

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