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Hospitality Experience Manager

Luxury Lifestyle Hotel | Downtown Palm Springs

• Salary: $75,000 - $90,0000/yr

About the Opportunity

LAZ s Hospitality Division is seeking an exceptional leader to oversee the arrival and departure experience at one of Palm Springs' premier luxury lifestyle destinations, located in the heart of downtown. This iconic property blends modern luxury with the energy and culture that make Palm Springs a world-renowned destination.This is far more than a traditional valet operation. As the Hospitality Experience Manager, you will lead a highly visible guest services team responsible for creating seamless, personalized first and last impressions through an integrated operation combining valet, bell, door, and house car services. Every guest interaction is an opportunity to elevate the experience, anticipate needs, and deliver service that exceeds expectations.We're looking for a creative, innovative hospitality professional who is passionate about luxury service, embraces operational excellence, and enjoys developing unique guest experiences that distinguish the property from the competition. If you thrive in a fast-paced, high-touch environment and enjoy inspiring teams to deliver memorable service, we'd love to meet you.

About LAZ HospitalityThe LAZ Hospitality Division is a specialized team within LAZ dedicated exclusively to luxury hotels and resorts across North America. Our success is built on exceptional service, operational excellence, financial performance, and meaningful partnerships with some of the industry's most recognized hospitality brands.We believe outstanding guest experiences begin with outstanding people. Through leadership development, training, innovation, and a people-first culture, we empower our teams to create memorable experiences while building rewarding careers.

Position SummaryThe Hospitality Manager provides complete operational oversight of the property's integrated Arrival / Departure Experience Program, leading valet, bell, and door operations while ensuring exceptional guest service, operational efficiency, financial performance, and team development.This individual serves as the primary liaison between LAZ and hotel leadership, ensuring all service standards reflect the luxury expectations of both the hotel and its guests.

Primary ResponsibilitiesGuest Experience & Operations

• Lead all valet, bell, and door operations while delivering a seamless luxury arrival and departure experience.
• Create personalized service moments that enhance every guest interaction.
• Continuously identify innovative ways to elevate guest satisfaction and differentiate the property's hospitality experience.
• Maintain exceptional service standards aligned with luxury hospitality expectations and brand standards.
• Ensure operational excellence through efficient staffing, communication, and execution.
• Partner closely with hotel leadership to support operational initiatives and guest satisfaction goals.
• Resolve guest concerns promptly while creating positive service recoveries.

Leadership & Team Development

• Recruit, develop, coach, and mentor Assistant Managers, Supervisors, Leads, and frontline team members.
• Foster a culture built around accountability, collaboration, recognition, and continuous improvement.
• Conduct daily pre-shift meetings focused on safety, guest service, operational priorities, and team engagement.
• Identify high-potential employees and develop future hospitality leaders.
• Promote LAZ Parking's culture of hospitality, professionalism, and operational excellence.

Client Partnership

• Build and maintain strong working relationships with hotel leadership and executive management.
• Participate in daily operational meetings with hotel management.
• Ensure all contractual service expectations and performance standards are consistently achieved.
• Collaborate on initiatives that enhance both the guest experience and operational efficiencies.

Financial & Operational Performance

• Manage daily operations to maximize revenue while controlling labor and operating expenses.
• Prepare and review financial reports, budgets, forecasting, and operational performance metrics.
• Ensure payroll accuracy, scheduling efficiency, and compliance with wage and hour regulations.
• Monitor business trends and recommend operational improvements and revenue-enhancing opportunities.
• Ensure accurate reporting of operational data and audit compliance.

Safety & Risk Management

• Champion a culture where safety is a core operational value.
• Lead safety training and ensure compliance with all LAZ and hotel safety initiatives.
• Manage incident reporting, claims investigations, guest follow-up, and risk mitigation.
• Maintain compliance with company policies and operational procedures.

QualificationsPreferred Education

• Bachelor's Degree in Hospitality, Business, or a related field, or equivalent leadership experience.

Experience

• Two or more years of management experience in luxury hospitality, hotels, restaurants, guest services, valet, or related service industries.
• Experience leading teams in a fast-paced, guest-focused environment.
• Strong financial and operational management experience preferred.
• Valid driver's license required.
• Proficiency with Microsoft Office applications.

Ideal CandidateWe're looking for someone who is:

• Passionate about luxury hospitality and creating memorable guest experiences.
• Innovative and constantly seeking new ways to elevate service.
• A confident leader who inspires teams through coaching and accountability.
• Professional, polished, and relationship-focused.
• Comfortable making decisions in a fast-paced environment.
• Financially minded with strong operational instincts.
• An excellent communicator who builds trust with guests, employees, and hotel leadership.
• Positive, resilient, and solutions-oriented with a "Never Ever Give Up" attitude.

Physical Requirements

• Ability to work outdoors in varying weather conditions.
• Ability to stand and walk for extended periods.
• Ability to lift, push, or pull up to 50 pounds.
• Ability to bend, stoop, squat, and perform physical activities throughout the workday.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Why Join LAZ Hospitality?This is an opportunity to lead one of the most visible guest-facing departments within one of Palm Springs' premier luxury lifestyle hotels. You'll have the ability to shape the guest experience, develop a talented hospitality team, introduce innovative service enhancements, and make a lasting impact at a destination recognized for exceptional hospitality.If you're passionate about creating unforgettable guest experiences and leading with excellence, we invite you to join the LAZ Hospitality team.

FLSA Status:Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

LAZ Parking participates in E-Verify.