Hospitality Analytics Jobs (NOW HIRING)

Job#: 3043457
Job Description:
Hospitality Test Analyst
Location: Las Vegas, Nevada (Onsite)
Overview
An opportunity is available for a Hospitality Test Analyst to support a large-scale digital key deployment initiative across hotel properties. This individual will play a critical role in validating the guest experience by executing end-to-end testing of mobile key functionality across various devices, operating systems, and hospitality technology platforms. The ideal candidate is detail-oriented, comfortable working in hotel environments, and possesses an understanding of mobile devices, tablets, smart watches, kiosks, and other guest-facing hospitality technologies. This position is focused on manual testing and user acceptance validation in live hotel environments.
Key Responsibilities

• Execute manual test cases and test scripts related to the deployment of digital key technology across properties.
• Perform end-to-end guest journey testing, including mobile check-in, digital key issuance, room access validation, hotel kiosk interactions, and device connectivity.
• Test digital key functionality across multiple platforms and devices, including iPhone, Android devices, Apple Watch, Android smart watches, tablets, and other mobile devices.
• Visit hotel properties to validate functionality in real-world environments.
• Identify, document, and report defects, issues, and error messages.
• Work with IT teams, developers, and project stakeholders to communicate testing results and support issue resolution.
• Create, update, and maintain test scripts and testing documentation.
• Track testing outcomes and provide feedback on system performance and user experience.
• Assist with basic troubleshooting and support activities during testing and deployment efforts.

Required Qualifications

• Experience performing manual testing, user acceptance testing (UAT), QA testing, or system validation activities.
• Understanding of mobile devices and operating systems, including iOS, Android, tablets, smart watches, and wearable technology.
• Ability to document test results, issues, and defects.
• Communication skills and ability to collaborate with technical and business teams.
• Comfortable working onsite at hotel properties and performing hands-on testing.
• Organized with attention to detail.

Preferred Qualifications

• Experience testing hospitality technology solutions.
• Experience using hotel digital keys, mobile check-in applications, or self-service kiosks.
• Hospitality industry experience, particularly in hotels, resorts, or gaming environments.
• Previous Level 1 Help Desk, End User Support, or Technical Support experience.
• Experience serving as a power user, super user, or SME for guest-facing technology solutions.
• Exposure to mobile app testing or guest experience validation initiatives.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
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