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Hospital Secretary Jobs in Springfield, MA (NOW HIRING)

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Hospital Secretary information

See Springfield, MA salary details

$24.4K

$45.8K

$62.8K

How much do hospital secretary jobs pay per year?

As of Sep 12, 2026, the average yearly pay for hospital secretary in Springfield, MA is $45,784.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,400.00 and $52,300.00 per year, depending on experience, location, and employer.

What is a hospital secretary?

Hospital secretaries are administrative professionals who support the smooth operation of hospitals by performing clerical tasks such as scheduling appointments, managing patient records, answering phones, and assisting medical staff with documentation. They serve as a critical link between patients, healthcare providers, and hospital departments, ensuring efficient communication and organization. Their duties often require strong organizational skills, attention to detail, and the ability to handle sensitive information discreetly.

What are the key skills and qualifications needed to thrive as a hospital secretary?

To thrive as a Hospital Secretary, you need strong organizational skills, attention to detail, and a background in office administration, often with a diploma or certificate in medical office administration. Familiarity with hospital information systems, electronic health records (EHRs), and standard office software is typically expected. Excellent interpersonal communication, professionalism, and the ability to multitask are standout soft skills in this role. These competencies ensure efficient hospital operations, accurate patient record management, and effective communication between staff and patients.

What are some common challenges faced by hospital secretaries and how can they be managed?

Hospital Secretaries often face challenges such as managing high volumes of patient information, balancing multiple administrative tasks, and handling sensitive situations with compassion and discretion. Staying organized and using hospital management software can help streamline workflow and reduce errors. Additionally, strong communication skills and the ability to prioritize tasks are essential for effectively supporting medical staff and ensuring a smooth patient experience.

What is the difference between Hospital Secretary vs Medical Office Assistant?

AspectHospital SecretaryMedical Office Assistant
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; certification often preferred
Work EnvironmentHospitals, clinics, healthcare facilitiesDoctor's offices, clinics, outpatient facilities
Job DutiesAdministrative support, scheduling, patient recordsPatient intake, appointment scheduling, basic clinical tasks
Industry UsageHealthcare administration, hospital settingsMedical practices, outpatient clinics

While both roles involve administrative tasks in healthcare settings, a Hospital Secretary primarily supports hospital operations with a focus on administrative and clerical duties, whereas a Medical Office Assistant often handles both administrative and basic clinical tasks in outpatient or clinic environments. The roles overlap in scheduling and patient record management but differ in scope and clinical involvement.

What do you need to be a hospital secretary?

To become a hospital secretary, candidates typically need a high school diploma or equivalent, strong organizational and communication skills, and proficiency in office software like word processing and scheduling tools. Some positions may require previous administrative experience or familiarity with medical terminology and healthcare environments.

What are popular job titles related to Hospital Secretary jobs in Springfield, MA?

For Hospital Secretary jobs in Springfield, MA, the most frequently searched job titles are:

What cities near Springfield, MA are hiring for Hospital Secretary jobs?

Cities near Springfield, MA with the most Hospital Secretary job openings:

Hospital Secretary jobs near you
Infographic showing various Hospital Secretary job openings in Springfield, MA as of September 2026, with employment types broken down into 1% Locum Tenens, 3% As Needed, 72% Full Time, 17% Part Time, and 7% Contract. Highlights an 97% Physical, and 3% Remote job distribution, with an average salary of $45,784 per year, or $22 per hour.

Patient Care Associate - CCU

Northampton, MA • On-site

Phenom People
1 - 5K employees
Learn more about Phenom Peopleexternal

Other

Medical, Dental, Vision, Life, Retirement

Re-posted 7 days ago

Job description

Job Opportunity At Cooley Dickinson

Cooley Dickinson is the hospital for individuals to learn, grow and accelerate their career. We are seeking professionals who are committed to the highest quality patient care and will contribute to our on-going pursuit of excellence.

With energy and purpose, Cooley Dickinson Health Care, a member of the Mass General Brigham system, is advancing health care in western Massachusetts, and has been since 1886. Our network employs more than 2,000 medical professionals and support staff, at our main Hospital campus in Northampton and additional locations in twelve towns throughout the Pioneer Valley. Cooley Dickinson's VNA & Hospice is also a vital part of our network, providing home-based services throughout Hampshire and Franklin counties.

Accolades and Recognition

Our staff has been consistently recognized for the quality of care and commitment to patient safety provided on a daily basis. Some of these awards include:

  • Centers for Medicare and Medicaid Services (CMS) 5-star rating
  • The American Association of Critical Care Nurses (AACN) Beacon Award for Excellence
  • Human Rights Campaign Foundation LGBTQ Healthcare Equality Leader designation
  • The American College of Emergency Physicians (ACEP) awarded a Level 3 Geriatric Emergency Department Accreditation (GEDA)
  • Baby-Friendly USA designated Baby-Friendly Hospital,
  • Newsweek Magazine and Statista named us one of the country's Best Maternity Hospitals
  • Cooley Dickinson has earned six consecutive 'A' Leapfrog Hospital Safety Grade and the Top General Hospital award

Our Benefits

In addition to competitive pay, all Cooley Dickinson employees who work 20 hours or more per week have access to the following benefits with no waiting period:

  • a range of health, dental, vision, prescription and life insurance benefits
  • a generous and flexible Earned Time Off program starting at six weeks accrual per year
  • 403(b) retirement plan with various investment options
  • opportunities and support for continued education including tuition reimbursement

Job Responsibilities

The Patient Care Associate (PCA) is responsible for performing a variety of direct and non-direct patient care duties, including routine patient care duties as well as clerical, supply, and messenger responsibilities. The PCA performs other patient care related duties and unit duties as needed, and may function as a patient care observer to monitor for patient safety in situations where 1:1 observations are required.

Telemetry/Critical Care Unit Specific: Responsible for successfully completing arrhythmia course and maintaining competency in telemetry monitoring.

This position is part of the 1199SEIU Bargaining Unit at Cooley Dickinson Hospital.

This position reports to the Nurse Manager and operates within established organizational and departmental policies and procedures.

Qualifications

  • High school diploma or equivalent required
  • Current American Heart Association Basic Life Support (BLS) certification required
  • Ability to perform routine patient care activities under the direction of licensed nursing personnel requiring technical or on the job training required
  • Nursing Assistant certification, Medical Assistant certification, or a nursing student who is actively enrolled into a nursing program with a minimum of 6 months student clinical experience required. Patient Care Associates hired prior to April 16, 2013 are grandfathered into their current position without being required to have a nursing or medical assistant certification.
  • Six (6) months to one (1) year nursing assistant experience required
  • One (1) to three (3) years secretarial experience preferred
  • Health care experience preferred
  • Ability to multi-task and handle stress crisis situations effectively required
  • Demonstrated knowledge of medical terminology required
  • Demonstrated typing skills and computer experience required
  • Demonstrated interpersonal, organizational, and oral and written communication skills required

Apply