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Hospital Secretary Jobs in Springfield, MA (NOW HIRING)

Massgeneralbrigham

Patient Care Associate

Northampton, MA · On-site

$18.43 - $25.63/hr

Cooley Dickinson Hospital, Inc. Mass General Brigham relies on a wide range of professionals ... One (1) to three (3) years secretarial experience preferred * Health care experience preferred

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Hospital Secretary information

See Springfield, MA salary details

$24.4K

$45.8K

$62.8K

How much do hospital secretary jobs pay per year?

As of Aug 20, 2026, the average yearly pay for hospital secretary in Springfield, MA is $45,784.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,400.00 and $52,300.00 per year, depending on experience, location, and employer.

What is a hospital secretary?

Hospital secretaries are administrative professionals who support the smooth operation of hospitals by performing clerical tasks such as scheduling appointments, managing patient records, answering phones, and assisting medical staff with documentation. They serve as a critical link between patients, healthcare providers, and hospital departments, ensuring efficient communication and organization. Their duties often require strong organizational skills, attention to detail, and the ability to handle sensitive information discreetly.

What are the key skills and qualifications needed to thrive as a hospital secretary?

To thrive as a Hospital Secretary, you need strong organizational skills, attention to detail, and a background in office administration, often with a diploma or certificate in medical office administration. Familiarity with hospital information systems, electronic health records (EHRs), and standard office software is typically expected. Excellent interpersonal communication, professionalism, and the ability to multitask are standout soft skills in this role. These competencies ensure efficient hospital operations, accurate patient record management, and effective communication between staff and patients.

What are some common challenges faced by hospital secretaries and how can they be managed?

Hospital Secretaries often face challenges such as managing high volumes of patient information, balancing multiple administrative tasks, and handling sensitive situations with compassion and discretion. Staying organized and using hospital management software can help streamline workflow and reduce errors. Additionally, strong communication skills and the ability to prioritize tasks are essential for effectively supporting medical staff and ensuring a smooth patient experience.

What is the difference between Hospital Secretary vs Medical Office Assistant?

AspectHospital SecretaryMedical Office Assistant
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; certification often preferred
Work EnvironmentHospitals, clinics, healthcare facilitiesDoctor's offices, clinics, outpatient facilities
Job DutiesAdministrative support, scheduling, patient recordsPatient intake, appointment scheduling, basic clinical tasks
Industry UsageHealthcare administration, hospital settingsMedical practices, outpatient clinics

While both roles involve administrative tasks in healthcare settings, a Hospital Secretary primarily supports hospital operations with a focus on administrative and clerical duties, whereas a Medical Office Assistant often handles both administrative and basic clinical tasks in outpatient or clinic environments. The roles overlap in scheduling and patient record management but differ in scope and clinical involvement.

What do you need to be a hospital secretary?

To become a hospital secretary, candidates typically need a high school diploma or equivalent, strong organizational and communication skills, and proficiency in office software like word processing and scheduling tools. Some positions may require previous administrative experience or familiarity with medical terminology and healthcare environments.

What are popular job titles related to Hospital Secretary jobs in Springfield, MA?

For Hospital Secretary jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Hospital Secretary jobs in Springfield, MA look for?

The top searched job categories for Hospital Secretary jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Hospital Secretary jobs?

Cities near Springfield, MA with the most Hospital Secretary job openings:

Hospital Secretary jobs near you
Infographic showing various Hospital Secretary job openings in Springfield, MA as of August 2026, with employment types broken down into 1% Locum Tenens, 3% As Needed, 70% Full Time, 18% Part Time, and 8% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $45,784 per year, or $22 per hour.

Patient Care Associate

Massgeneralbrigham

Northampton, MA

$18.43 - $25.63/hr

Full-time, Part-time

Re-posted 26 days ago

Job description

Site: Cooley Dickinson Hospital, Inc.


Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.


Job Summary

Full Time and Part Time - Days and Nights available
The Patient Care Associate (PCA) is responsible for performing a variety of direct and non-direct patient care duties, including routine patient care duties as well as clerical, supply, and messenger responsibilities. The PCA performs other patient care related duties and unit duties as needed and may function as a patient care observer to monitor for patient safety in situations where 1:1 observation is required.
This position is part of the 1199SEIU Bargaining Unit at Cooley Dickinson Hospital.
This position reports to the Nurse Manager and operates within established organizational and departmental policies and procedures.


Qualifications

Qualifications, PCA, Certified (Salary Grade C25)

  • High school diploma or equivalent required
  • Current American Heart Association Basic Life Support (BLS) certification required
  • Ability to perform routine patient care activities under the direction of licensed nursing personnel requiring technical or on the job training required
  • Nursing Assistant certification, Medical Assistant certification, or a nursing student who is actively enrolled into a nursing program with a minimum of 6 months student clinical experience required.
  • Six (6) months to one (1) year nursing assistant experience required
  • One (1) to three (3) years secretarial experience preferred
  • Health care experience preferred
  • Ability to multi-task and handle stress crisis situations effectively required
  • Demonstrated knowledge of medical terminology required
  • Demonstrated typing skills and computer experience required
  • Demonstrated interpersonal, organizational, and oral and written communication skills required

Qualifications, PCA, Non-Certified (Salary Grade C24)

  • Completion of PCA educational objectives and unit-specific training as outlined by the Professional Development Department required
  • High school diploma or equivalent required
  • Current American Heart Association BLS certification required
  • Ability to perform routine patient care activities under the direction of licensed nursing personnel requiring technical or on the job training required
  • Health care experience preferred
  • Ability to multi-task and handle stress crisis situations effectively required
  • Demonstrated typing skills and computer experience required
  • Demonstrated interpersonal, organizational, and oral and written communication skills required
  • Ability to communicate effectively and follow written and/or oral instructions required
  • Demonstrated teamwork and collaboration skills and a professional demeanor required


Additional Job Details (if applicable)

Physical Requirements

  • Standing Frequently (34-66%)
  • Walking Frequently (34-66%)
  • Sitting Occasionally (3-33%)
  • Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
  • Carrying Frequently (34-66%) 20lbs - 35lbs
  • Pushing Occasionally (3-33%)
  • Pulling Occasionally (3-33%)
  • Climbing Rarely (Less than 2%)
  • Balancing Frequently (34-66%)
  • Stooping Occasionally (3-33%)
  • Kneeling Occasionally (3-33%)
  • Crouching Occasionally (3-33%)
  • Crawling Rarely (Less than 2%)
  • Reaching Frequently (34-66%)
  • Gross Manipulation (Handling) Frequently (34-66%)
  • Fine Manipulation (Fingering) Frequently (34-66%)
  • Feeling Constantly (67-100%)
  • Foot Use Rarely (Less than 2%)
  • Vision - Far Constantly (67-100%)
  • Vision - Near Constantly (67-100%)
  • Talking Constantly (67-100%)
  • Hearing Constantly (67-100%)


Remote Type

Onsite


Work Location

30 Locust Street


Pay Range

$18.43 - $25.63/Hourly


Grade

SC2C25


At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.


EEO Statement:

1910 Cooley Dickinson Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.


Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

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