Horizon Case Manager Jobs (NOW HIRING)

Summary:

The Criminal Court Case Manager, based in the courthouse walk-in reception center, provides comprehensive, client-centered assistance to individuals and families impacted by violence and abuse. Core services provided by the Case Manager include safety assessment and risk management, orientation to court process, information about victims’ rights and role, crisis intervention and supportive counseling, criminal justice and personal advocacy, and referrals.

Essential Job Functions:

The Case Manager will work with clients who access the Criminal Court reception center and address their immediate needs. The Case Manager’s responsibilities include:

• Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients.
• Provides orientation to law enforcement and court process and victims’ rights and options, and supports clients to make informed decisions;
• Liaises with the Criminal Court Bureau and Special Victims Unit, County DA’s Office and assists victims scheduled for interviews with County DA’s Office staff;
• Conducts client-centered safety assessment and risk management planning;
• Provides short-term crisis intervention and supportive counseling in person and by telephone;
• Assists victims to obtain orders of protection;
• Provides updates and assists clients in reporting any continued harassment and other violations;
• Assists victims to obtain Office of Victims Services compensation, restitution, and relocation assistance;
• Advocates with District Attorney’s Office, police, housing, employers, schools, child protective, and other social service agencies; Provides information about and referrals to governmental and non-governmental organizations including shelters, domestic violence and sexual assault organizations, mental health treatment, public assistance, and legal services;
• Provides emergency practical assistance for clients including transportation, financial assistance, and lock replaces;
• Enters data into a computerized record keeping system and maintains thorough and accurate case records and statistics;
• Maintains routine administrative responsibilities include preparation of correspondence, maintenance of files, mail, e-mail and telephones;
• Works collaboratively with partners including County District Attorney’s Office, Court staff, New York Police Department, NYC Mayor’s Office to End Domestic and Gender-Based Violence, and community based organizations;
• Works collaboratively with other Safe Horizon programs;
• Participates in staff meetings, supervision, and relevant trainings and seminars;

Knowledge and Skills:

Required skills:

• Compassion towards victims/survivors;
• Excellent interpersonal and communication skills (be assertive, collaborative, and well-organized);
• Ability to work under pressure in a calm and reassuring manner;
• Competency using computers, Microsoft Outlook, and systems for managing case records;
• Strong work ethic and positive attitude

Desirable:

• Understanding of victimization and trauma;
• Fluency in Spanish or another second language spoken by client population is strongly preferred;

Education:

Required:

Bachelor’s Degree or equivalent experience

Experience:

Required:

Training, employment, internship, and/or volunteer experience in criminal justice, social work, or related field

Desirable:

• At least one year of experience working in a social services, domestic violence, criminal justice, or comparable agency
• Experience working with people in crisis
• Experience working with diverse client population
• Familiarity with legal and social service systems in NYC

If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment.

AmeriCorps, Peace Corps and other national service alumni are encouraged to apply.

Technology Statement:
Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance.

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Hiring range: $23.36- $24.73 hourly

Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center

Safe Horizon was named one of City & State New York Top Workplaces of 2025